Brilliant service yet again at LLB (Go outdoors site) in Bedford. Went for puncture repair but everything was looked over whilst I was there (lights, brakes, etc) Job wasn’t rushed and a fair price co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stephen was really helpful in setting me up on the bike and answering all my questions. Quick delivery and so far really enjoying the bike.
Alex was brilliant, I’d already ordered the bike in to the bedford branch and as soon as it was there Alex contacted me and helped me all the way through with my 9 year old son. He had my son test rid... See more
Bought new helmet expecting it to 12-18 months old due to being on sale, however helmet is 32 months old since manufactured.
Company replied
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and 17 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With 14 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £50 & get FREE Delivery!*
Contact info
GO Outdoors, Norse Road, MK41 0QN, Bedford, United Kingdom
- 01234 230 741
4.6
Excellent
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stephen was really helpful in setting…
Stephen was really helpful in setting me up on the bike and answering all my questions. Quick delivery and so far really enjoying the bike.
April 29, 2026
Brilliant service yet again at LLB (Go…
Brilliant service yet again at LLB (Go outdoors site) in Bedford. Went for puncture repair but everything was looked over whilst I was there (lights, brakes, etc) Job wasn’t rushed and a fair price considering inflation. Wouldn’t take my bike anywhere else.
April 27, 2026
Unprompted review
Staff are very friendly helpful and…
Staff are very friendly helpful and full of experience so you are in great hands
April 8, 2026
Very positive purchase experience…
Very positive purchase experience specifically after helping to overcome a issue with the product in a professional way
March 24, 2026
Simple ordering
March 25, 2026
Consistently good
Consistently good, and a now a local shop within Go Outdoors which is really handy
February 26, 2026
Really impressed with my bike repair
Really impressed with my bike repair,great customer service,friendly mechanics,repair carried out while I waited which was brilliant.Great price
February 17, 2026
Unprompted review
New Tro Lee Design helmet
Bought new helmet expecting it to 12-18 months old due to being on sale, however helmet is 32 months old since manufactured.
January 9, 2026
Reply from Leisure Lakes Bikes - Bedford
Hi David,
Thank you for leaving us a review.
Manufacturing brands specify that helmets have a "use life" rather than a "shelf life." This is why we are occasionally able to offer helmets at significantly reduced prices. Even if a helmet was manufactured some time ago, it still meets high safety standards and is backed by a full warranty.
Best regards
LLB
Excellent customer servive
January 1, 2026
Excelent service and very fast…
Excelent service and very fast Delivery. Great products.
December 19, 2025
Lovely product, helpful staff
Lovely product, quick delivery and super helpful and friendly staff in store.
December 1, 2025
Impeccable customer service
Impeccable customer service from Alex and his team! Really went above and beyond, thankyou again for all your help.
Michael
November 6, 2025
Unprompted review
Fast Delivery and a great price
July 28, 2025
Absolutely faultless
Bought 2 bikes from Bedford following the amazing customer service and support from LLB Bedford.
Massive shout out to Luke for going above and beyond getting my son's bike ready to collect on his birthday.
Absolutely faultless.
July 7, 2025
What an amazing experience with leisure…
What an amazing experience with leisure lake bike the staff are super friendly helping you out with your cycling needs. I'm a colleague that works for this go outdoors store and I need my bike to get me back and forth from home to work. My bike had problems with the back bearings and needed a replacement wheel for my bike. Leisure lakes was super nice and lended me a temporary bike for the time being whilst my bike was in for repairs and to the whole leisure lakes team I owe you a huge thanks.
July 13, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.