Bought some brake pads and even fitted same day without charging as I use them regular. Great service and great staff always helpful and never try to over sell anything to you.
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See what reviewers are saying
LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more
Made my first purchase from leisure lakes, the shop looks good and the staff helpful. They were able to price match an item from another UK retailer which was significantly cheaper. Far better experie... See more
Really helpful at the Bury Branch, but I found the items cheaper via Leisure lakes website.
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
Contact info
124 Rochdale Road, BL9 7AY, Bury, Lancashire, United Kingdom
- 0161 797 5625
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Replied to 81% of negative reviews
Typically replies within 1 week
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Ordered the correct size cycling shorts…
Ordered the correct size cycling shorts according to your size chart, however they were too small when they arrived.
Size chart against the reality needs to be addressed. I gave 2 stars simply because other items have been fine.

Reply from Leisure Lakes Bikes - Bury
Staff helpful
Staff helpful, shop well presented and clean. Prices not cheap but comparable to everyone else.
Great place to shop
Well stocked shop with just about everything you need.
Loads of bikes on display.
Plenty of clothing & protecton in most sizes.
Impressed with this shop 👍
Friendly staff.
This is my go to store for anything bike related.
Regular emails and updates
Regular emails and updates. Great bike and all extras were included.
Great attitude and performance.
Great experience
Have been going to Leisure Lakes for about 15 years .Now just buy 3 bikes for Christmas present lovely stuff especially Andy Who is amazing help me with everything …
A thoroughly enjoyable experience from start to finish.
Having stored my mountain bike in an outdoor shed for the past decade I decided that it was in need of some TLC and a service so booked it into my local Leisure Lake Bikes. To my surprise I found out that it was still in good condition and just needed a clean to get back out on it and have fun. Honest advice, great service and most of all being made to feel like I wasn't an idiot ticked every single box for me - you have a customer for life and I love that my youngest son got to experience it all too and learn how you should treat customers.
Marin Bobcat
I ordered the bike online it was delivered to my local store within a few days the bike was completely set up and the staff were very helpful and friendly I will definitely use leisure lakes in the future for accessories and services highly recommended I’m really pleased with my purchase
Leisure Lakes Bikes were superb
Leisure Lakes Bikes were superb, from ordering after they were closed online, to delivering the bike the next day. Then due to a manufacturing defect of the purchased bike, Leisure Lakes Bikes resolved the issue the day of the call. All in all I can't fault them from the products and pricing they offer to their customer service. Very pleased indeed.
LL Bury
LL Bury : Bit of a shambles but really nice people. Bought an ex demo bike - suggested buying some bits and swapping over before despatch. First they didnt have some of the bits that were listed as in stock, then they wanted £100 workshop fee for swapping stuff over- So i just didnt bother: then there was a workshop queue and multiple days wait. Upshot is 7 days from purchase to ship. No real problem though and as I say good people - Devon was a great guy with top comms and they comped me a Fox raceshirt for my inconvenience.
Great customer service
Great customer service. I ordered to the wrong store, they helped me by collecting it and bringing it to the correct store for me to collect.
Really friendly, item well priced and overall happy with experience
Went to pick up an internet order
Went to pick up an internet order, ready and waiting and with my loyalty points picked up a disc brake cleaner for free.
Great staff helpful and knowledgeable
Helpful and knowledgeable staff. Happy despite problems.
All staff very helpful at sorting out accessories for the bike and problems (tubeless setup not done, problem with rear mech after first ride, mudguard). Would buy again despite the problems!
Good customer service truly stands out…
Good customer service truly stands out when things go wrong.
I went to pick up my bike from Leisure Lakes, but unfortunately, they had prepared a different model than the one I ordered. It was frustrating since I had to make another trip. However, they sincerely apologized and offered me money off a helmet as compensation for the inconvenience.
Well done Leisure Lakes for sorting things out.

Reply from Leisure Lakes Bikes - Bury
Excellent service.
Brilliant service from the guys
Brilliant service from the guys, thank you
Great fast service no complaints.
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