Leisure Lakes Bikes - Bury Reviews 

380
TrustScore 4.5 out of 5

4.7

124 Rochdale Road, BL9 7AY Bury, Lancashire, GB


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Rated 5 out of 5 stars

Bought some brake pads and even fitted same day without charging as I use them regular. Great service and great staff always helpful and never try to over sell anything to you.

Rated 5 out of 5 stars

LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more

Rated 5 out of 5 stars

Made my first purchase from leisure lakes, the shop looks good and the staff helpful. They were able to price match an item from another UK retailer which was significantly cheaper. Far better experie... See more

Rated 4 out of 5 stars

Really helpful at the Bury Branch, but I found the items cheaper via Leisure lakes website.


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

  • 124 Rochdale Road, BL9 7AY, Bury, Lancashire, United Kingdom

  • 0161 797 5625

4.7

Excellent

TrustScore 4.5 out of 5

380 reviews

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Replied to 81% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(380)

1,330 reviews in the last 12 months

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Rated 2 out of 5 stars

Ordered the correct size cycling shorts…

Ordered the correct size cycling shorts according to your size chart, however they were too small when they arrived.

Size chart against the reality needs to be addressed. I gave 2 stars simply because other items have been fine.

June 28, 2025
Leisure Lakes Bikes - Bury logo

Reply from Leisure Lakes Bikes - Bury

Hey Dennis, thanks for leaving us with this feedback.

I've cross referenced our size chart with Endura and they are identical so not too sure whats happened here but I will feed this back to Endura to see if they have any updates on the sizes that haven't been published and get this amended.

Many thanks
Will

Rated 5 out of 5 stars

Great place to shop

Well stocked shop with just about everything you need.
Loads of bikes on display.
Plenty of clothing & protecton in most sizes.
Impressed with this shop 👍
Friendly staff.
This is my go to store for anything bike related.

May 27, 2025
Rated 5 out of 5 stars

Great experience

Have been going to Leisure Lakes for about 15 years .Now just buy 3 bikes for Christmas present lovely stuff especially Andy Who is amazing help me with everything …

April 28, 2025
Rated 5 out of 5 stars

A thoroughly enjoyable experience from start to finish.

Having stored my mountain bike in an outdoor shed for the past decade I decided that it was in need of some TLC and a service so booked it into my local Leisure Lake Bikes. To my surprise I found out that it was still in good condition and just needed a clean to get back out on it and have fun. Honest advice, great service and most of all being made to feel like I wasn't an idiot ticked every single box for me - you have a customer for life and I love that my youngest son got to experience it all too and learn how you should treat customers.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Marin Bobcat

I ordered the bike online it was delivered to my local store within a few days the bike was completely set up and the staff were very helpful and friendly I will definitely use leisure lakes in the future for accessories and services highly recommended I’m really pleased with my purchase

April 3, 2025
Rated 5 out of 5 stars

Leisure Lakes Bikes were superb

Leisure Lakes Bikes were superb, from ordering after they were closed online, to delivering the bike the next day. Then due to a manufacturing defect of the purchased bike, Leisure Lakes Bikes resolved the issue the day of the call. All in all I can't fault them from the products and pricing they offer to their customer service. Very pleased indeed.

April 1, 2025
Rated 3 out of 5 stars

LL Bury

LL Bury : Bit of a shambles but really nice people. Bought an ex demo bike - suggested buying some bits and swapping over before despatch. First they didnt have some of the bits that were listed as in stock, then they wanted £100 workshop fee for swapping stuff over- So i just didnt bother: then there was a workshop queue and multiple days wait. Upshot is 7 days from purchase to ship. No real problem though and as I say good people - Devon was a great guy with top comms and they comped me a Fox raceshirt for my inconvenience.

March 24, 2025
Rated 5 out of 5 stars

Great customer service

Great customer service. I ordered to the wrong store, they helped me by collecting it and bringing it to the correct store for me to collect.

Really friendly, item well priced and overall happy with experience

March 21, 2025
Rated 5 out of 5 stars

Good customer service truly stands out…

Good customer service truly stands out when things go wrong.

I went to pick up my bike from Leisure Lakes, but unfortunately, they had prepared a different model than the one I ordered. It was frustrating since I had to make another trip. However, they sincerely apologized and offered me money off a helmet as compensation for the inconvenience.

Well done Leisure Lakes for sorting things out.

March 19, 2025
Unprompted review
Leisure Lakes Bikes - Bury logo

Reply from Leisure Lakes Bikes - Bury

Hey, thanks for your feedback!

Your satisfaction is our top priority, and we're overjoyed to hear we hit the mark!
Thank you for the glowing review; it truly brightens our day."

Cheers
Leisure Lakes Bikes

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