Leisure Lakes Bikes Reviews 

8,392
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional service, product quality, and competitive pricing, often highlighting the helpful and knowledgeable staff. Many appreciate the efficient delivery service, with products arriving well-packaged and on time, often exceeding expectations. Reviewers frequently mention the excellent aftercare and the staff's willingness to go above and beyond to resolve issues or assist with specific needs. However, some customers experienced issues with delivery, including early arrivals when they were unavailable or rough handling of packages, leading to minor damage. A few other people also felt that the quality of certain items, like gloves, was poor despite the price, and some noted missing parts or discrepancies in product descriptions for ex-demo bikes. There were also instances of dissatisfaction with communication regarding delays and extended service times, particularly when repairs took longer than expected.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Customers generally report positive experiences with delivery service, citing quick delivery and effective... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Price

Users describe positive interactions with price, frequently mentioning competitive and fair pricing for... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more

Rated 5 out of 5 stars

I purchased a Whyte E180rsx, from LLB at a great price, and apart from a slight communication hiccup, the bike arrived dead on time. In fact delivery by parcel force shocked me as I missed them by a c... See more

Rated 5 out of 5 stars

absolutely amazing service, my bike turned up perfectly packaged, and pretty much ready to ride, just had to put on the bits that wouldn’t fit in the box attached, and straight out for a ride, one ver... See more

Rated 5 out of 5 stars

Leisure Lakes Bury are awesome we needed to hunt down a Trek Marlin for my youngest he decided with about a week to go before his birthday he wanted the purple fade Marlin. Not an easy find but Leisur... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(8,392)

1,260 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic pre sales and post sales service

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycling. Big shout out for Andy, Cameron and the other guy who very simply explained how I could improve my cycling.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional company.

Supper quality and service.
Only time will tell about durability so as to match the price.
I am very confident that every single item they sell will easily exceed expectations.
Keep up the great work.
Also, sizing is second to none.
11/10

June 27, 2026
Rated 5 out of 5 stars

All great

All great; ordered a stand for my e-bike.
Delivered fast and packaged well.
Happy to recommend these guys.

June 19, 2026
Rated 5 out of 5 stars

Got the bike I wanted at a great price

Got the bike I wanted at a great price. Delayed shipping on my request with no issues. Bike well packed. Though just one issue please don't use cable ties in the packing around the down tubes as potential to damage the paint when cutting off. Apart from top marks

June 18, 2026

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