Lelli Kelly Shop Reviews 

91
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Prompt dispatch, but in less than week the flowers have fallen off and one scuff has left an almost hole in thr front of the shoe. I would send them back, but my daughter is very attached to them.... See more

Rated 5 out of 5 stars

I’ve always bought Lelli Kelly’s and I’ve always loved them & never had any issues, the comfiest & most prettiest shoes for my little girl. I normally order Lelli Kelly’s from other retailers, until I... See more

Rated 1 out of 5 stars

Stay away from this seller. Fake Lelli Kelly shoes and charging the original price and when you contact customer service you are going to deal with an ARROGANT, RUDE, inhumane representative called JU... See more

Rated 5 out of 5 stars

I ordered direct from the Lelli Kelly shop a pair of the new unicorn strap school shoes in a G fitting "wide fit" This fitting is not avaible from Schuch on the highstreet where they only... See more

Company details

  1. Shoe Store

Written by the company

Lelli Kelly Shop is run by Hirst Footwear and is one of the largest retailers of Lelli Kelly shoes in the UK. We carry the most sought after shoes each season and are licensed by Lelli Kelly to host this website which we are very proud of. PLEASE NOTE WE ARE NOT LELLI KELLY THE MANUFACTURER. Only leave a review on here if you have bought direct from www.lellikellyshop.co.uk


Contact info

2.3

Poor

TrustScore 2.5 out of 5

91 reviews

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No recent history of asking for reviews

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2.3

All reviews

(91)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful, quality shoes for my Granddaughter!!

I purchased a pair of beaded shoes for my granddaughter for her 2nd birthday on line. The ordering process was simple and straightforward, the delivery was free and excellent, the packaging was lovely and the shoes exquisite. 10/10 Beautiful quality product very impressed !

October 6, 2014
Unprompted review
Rated 5 out of 5 stars

Perfect for a princess!!

My daughter absolutely loves these!! i struggle with finding her shoes that fit her narrow feet but these are a perfect fit!! (Even kept her feet dry when she jumped in the biggest puddle I'd ever seen!!!)

October 6, 2014
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I ordered my daughters school shoes the week the school went back.. Struggled to get size and style in all nearby shops so I Ordered online on Monday 3pm received Tuesday 12.30!!! Can't ask for better service than that !!

October 6, 2014
Unprompted review
Rated 2 out of 5 stars

hairclips fell apart after one day.

I brought the lelli kelly shoes with detachable hair clips and was dissappointed when after one day the hair clip had fallen to pieces. I have always used lelli kelly since my daughter started school. So am very dissapointed with this shoe she can now no longer wear the clips on so I have a very upset 7 year old.

October 6, 2014
Unprompted review
Rated 1 out of 5 stars

disgraceful customer service

Sent me the wrong style shoe when I rang to complain I was told I was wrong. She claimed it wasn't possible that a mistake could have been made. She would not listen to my complaint and hung up on me.The manger is completely incompetent and dose not know her own website she claimed to have created.there are plenty of other company's selling lellie Kelly shoes I would not recommend this one.

October 6, 2014
Unprompted review

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