Ordered £500+ of lighting equipment on 8 March. Paid in full by credit card immediately. Dispatch was promised in 3–15 working days. After 17 working days - nothing. No shipping, no tracking, no e... See more
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See what reviewers are saying
Having bought several flashes and a receiver we have been absolutely delighted with your customer service and after sales service also, most especially from Laura who has been so helpful each and ever... See more
I recently bought a couple of flash heads from Lencarta which arrived promptly. Sadly on the first outing a gust of wind caught one, invoked Sir Isaac Newton and it hit the ground causing damage. The... See more
Company replied
Such quick turnaround from ordering to delivery. Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working d... See more
Company replied
Company details
Written by the company
Lencarta is a well established, Award-Winning British company that has specialised in Photography Lighting Equipment and Consumer Electronics for well over a decade. Founded in 2006, we have utilised our experience, expertise and commitment to create one of the leading official distributors, repair and support centres in the UK for Godox, FeiyuTech, Visico and many more.
Contact info
Unit 3a Mohair Mills, BD3 9TR, Bradford, United Kingdom
- 01274678842
- support@lencarta.com
- www.lencarta.com
4.5
Excellent
2K reviews
Hasn’t replied to negative reviews
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Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Customer service dealt with a query I…
Customer service dealt with a query I had previously over a previously undelivered item. On this occasion the item was delivered promptly with no problems at all. Very professional to work with. I will definitely purchasing equipment from here again.
May 24, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
No Kit received and No refund
I have purchased a Godox flash and kit
They said they would dispatch the order in max a week time. I had no news from them for 2 weeks
I wrote few emails, which received no reply
Then called the costumers service and finally they told me they were waiting on the kit. After more than a month the Kit has not been received. I have asked for a refund and I am still waiting for it. Very disappointed with their service
I really hope I will get my money back and hope people can find my review useful
I have purchased the kit beginning of April- knowing it would be in stock max in 10 days.
They have never sent an email to update and they never replied to my emails
I have asked for a refund 2 weeks ago, I have still not received my money back. I have never had such an unprofessional and unreliable service.
Their following reply doesn't reflect the situation
April 7, 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
We apologise sincerely for any inconvenience caused by your order. We did notify you of the delay going past the initial estimated delivery date but we are incredibly sorry if you had not seen this. The Accessory kit was part of a UK wide delay which we only recently managed to resolve with Godox and we are sorry that we could not get this to you on the date initially estimated but are glad we were able to get the rest of your order out to you.
We have processed your refund as of the date requested, however we do ask that you allow 2-5 working days for this transaction to go back into your account as standard for refunds and apologise that this was not instantaneous and have send proof of this to your email.
We are sorry we were not perfect for you this time and hope that the rest of your order is right for you, however please do not hesitate to get in touch if you require more assistance.
Kind Regards,
James
Lencarta Ltd.
Ordered an item lunch time on a…
Ordered an item lunch time on a Thursday had it in my hand by Friday morning. Well packaged and much cheaper than anywhere else online. Would highly recommend
May 22, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Almost 1 month I'm waiting my…
Almost 1 month I'm waiting my "pre-ordered" flash strobe, which had to be dispatched within 25.April - 05.May.
I ordered it on their Godox website, which is the same Lencarta's website.
Accordingly with you already 3rd time ask me write the review, I'm writing.
I highly not recommend to buy "pre-ordered" items here, terms on website always moving forward and not match with reality.
May 10, 2024
Reply from Lencarta Ltd
Hi there,
We apologise sincerely for any inconvenience caused by the current UK wide delays on this product. We are working with Godox to rectify this issue as quickly as we are able but we are incredibly sorry for any delays to this. As suggested in our last email, your order will be arriving on the 28th May and we will be shipping it immediately the moment it is processed.
This review request was in regards to the light stands that were delivered on time with no issue and we hope these are perfect for you but if you have anymore queries or issues, please do not hesitate to get in touch and we'll do whatever we can to assist.
Kind Regards
Lencarta Customer Support.
Great flash delivered really quickly
Great flash delivered really quickly - don't both paying for express delivery as I didn't and it arrived the next day!
May 15, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
As described
April 30, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Don’t buy if it’s not in stock they will not post
Don’t buy if it’s not in stock
I ordered a flash controller that was due to go for delivery within 1 weeks. After 1 week I chased as no delivery or update. Was advised there was a delay and would be delivered within two weeks. It appears they provide false information on their website so they can take money rather than have to “pre-order” and take at time of delivery. Have reported also to trading standards
April 21, 2024
Unprompted review
Quick delivery and money well spent
Quick delivery, really happy with the product.. it is solid
April 19, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Disappointing.
I've bought from Lencarta a few times before without any problems. However my last order took a long time as one of the items suddenly became unavailable (which I saw no indication at the time of order.) I had to order one of the items from another source so I could use it on a shoot that was booked in so I contacted Lencarta asking for the order to be cancelled and refunded. As if by magic I then received an email saying the order was being dispatched. Waited weeks to receive something I no longer needed. It would be a 1 star review if they hadn't been so reliable in the past.
April 19, 2024
Reply from Lencarta Ltd
Hi Peter,
We are incredibly sorry that we were unable to cancel this in time for you as when we received the stock, we sent it immediately shipped due to the recent delays, we did not want customers to be waiting any longer.
Kind Regards,
Lencarta Customer Experience Team.
Order placed 3 March
Order placed 3 March. I knew the product was due to be restocked and would take a while but since then no updates and no response to my emails. Not pleased.
April 26, 2024
Unprompted review
Reply from Lencarta Ltd
Hi Geoff,
We apologise sincerely for any delays going past our initial estimated date. There has been several supply issues with certain Godox products that have caused UK Wide Delays. We are incredibly sorry about this. Unfortunately we cannot see any emails sent by yourself, we have requested your order details so we can assist you further with this issue.
Kind Regards,
Lencarta Customer Experience Team.
Do not respond to emails and the phone…
Do not respond to emails and the phone is never picked up. Had an item on pre-order and have been unable to get any kind of order update from the company.
April 24, 2024
Unprompted review
Reply from Lencarta Ltd
Hi Andrew
We apologise sincerely for any delays going past our initial estimated date. There has been several supply issues with certain Godox products that have caused UK Wide Delays. We are incredibly sorry about this. Our phone lines are active between 10am and 4pm and although we can be busy at times, we are available to help during that timeframe. Unfortunately we cannot see any emails sent by yourself, we have requested your order details so we can assist you further with this issue.
Kind Regards,
Lencarta Customer Experience Team.
Excellent company with amazing staff
Excellent company with amazing staff. Brilliant service centre too and regularly repair my flashes that get bashed about at weddings
April 23, 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Lencarta do not respond to e-mails, really poor company
Lencarta do not respond to e-mails, after ten days although they claim to have 10 of the model in stock my order is still awaiting dispatch with postal service "In-House Logistics 24" this appears to be an account handling service not a postal service. I will not use them again and recommend everyone avoids them like the plague.
April 18, 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
We are incredibly sorry if there has been any inconvience with your order. We do not have a service called "In-House Logistics 24" so unsure what is affecting your order if this has been placed with us. If your emails are not coming through to us, as we do answer emails as soon as possible, please contact us on our contact number 01274 678842 and we'll do what we can to assist with your order if it is with us.
Kind Regards,
James
Lencarta Customer Experience Team.
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Good service
February 5, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Back order complete
Once I worked out what I needed to order the process was simple enough. I was told that stock would be arriving soon, which it did.
April 2, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a great review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
great with the item
March 27, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
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