Ordered £500+ of lighting equipment on 8 March. Paid in full by credit card immediately. Dispatch was promised in 3–15 working days. After 17 working days - nothing. No shipping, no tracking, no e... See more
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See what reviewers are saying
Having bought several flashes and a receiver we have been absolutely delighted with your customer service and after sales service also, most especially from Laura who has been so helpful each and ever... See more
I recently bought a couple of flash heads from Lencarta which arrived promptly. Sadly on the first outing a gust of wind caught one, invoked Sir Isaac Newton and it hit the ground causing damage. The... See more
Company replied
Such quick turnaround from ordering to delivery. Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working d... See more
Company replied
Company details
Written by the company
Lencarta is a well established, Award-Winning British company that has specialised in Photography Lighting Equipment and Consumer Electronics for well over a decade. Founded in 2006, we have utilised our experience, expertise and commitment to create one of the leading official distributors, repair and support centres in the UK for Godox, FeiyuTech, Visico and many more.
Contact info
Unit 3a Mohair Mills, BD3 9TR, Bradford, United Kingdom
- 01274678842
- support@lencarta.com
- www.lencarta.com
4.5
Excellent
2K reviews
Hasn’t replied to negative reviews
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Everybody was patient and helpful.
Everybody was patient and helpful.
Fast delivery.
September 28, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Good delivery time and website was easy…
Good delivery time and website was easy to use
September 27, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Overall satisfied
People I spoke to were very helpful and ordering on line is very simple. Unfortunately on the day I tried to order there was a problem with the system which would not accept my discount code and it was very difficult to get through on the phone. However once I did manage to speak to someone they explained there was a system issue that would be fixed in 10 minutes, which it was. Other than that delivery was fast and people I did speak to were really good.
September 21, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a review. We do apologise that our phone lines were quite busy and it was hard to get through to us.
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Lencarta - Poor service, even worse delivery.
Ordered a speedlight on 26/08/23 with a quoted delivery of 15/09/23, now the 25/09/23 and still not even dispatched. I contacted Lencarta and they said:
"We regret to inform you that due to an unforseen and severe error with our courier, the stock for your order has been by several days until the 25th September at the latest."
Zero management of expectations and the customer service team did nothing to rectify this, they didn't even proof read the email to correct the spelling mistakes and missing words. Wouldn't use them again based on this experience.
September 25, 2023
Unprompted review
Reply from Lencarta Ltd
Hi there,
We do sincerely apologise again for any inconvenience regarding this order. We are sorry for any miscommunication regarding your order that stock would arrive on the 25th and so would be shipped on that day for delivery next day to you.
Due to a severe courier error this was delayed and we were informed quite last minute in all cases. We can only apologise and hope that if you do use our service again in the future we can provide a service more accurate of our abilities.
Kind Regards,
Lencarta Customer Experience Team.
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
The item I ordered was in stock at the…
The item I ordered was in stock at the time of order but was advised out of stock later that day, I requested an alternative but no response.
Dissapointed on the occasion
September 5, 2023
Reply from Lencarta Ltd
Hi there,
We are very sorry that this item was out of stock for you in this case and refunded yourself immediately. We did not receive any emails or livechat queries from yourself asking for an alternative but we would love to be able to assist you if you can contact us on our livechat or through our email at Support@Lencarta.com
Kind Regards,
James
Lencarta Ltd.
I am impressed with the quality of the…
I am impressed with the quality of the products and how seamlessly the whole purchase process was. I definitely recommend Lencarta :)
September 1, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
A great experience all round
Website was so easy to navigate, the selection of items was immense and so well described, with links to other resources. Buying my Godox item from Lencarta was an easy choice to make.
The prices were very competitive and delivery was very quick. A great experience all round. Thank you, Lencarta!
September 1, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Absolutely Fabulous
Excellent service - fast, good price, delivered exactly as purchased. What more could you want?
August 24, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Easy to use website and great product…
Easy to use website and great product choice. I found checkout a bit clunky. Fast delivery and great product.
August 29, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Always a pleasure to buy from Lencarta
It’s always a great experience buying from Lencarta. Delivery was faster than expected all items arrived and though one arrived faulty customer service was great and it was sorted within a couple of days.
August 18, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Good service
August 16, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
I lost one of the wing nuts off of my…
I lost one of the wing nuts off of my heavy duty light stand, lencarta replaced this free of charge and only charged me for postage. Brilliant customer service as far as I'm concerned.
August 4, 2023
Unprompted review
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
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