LendingPoint Reviews 8,630

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and caring approach, making the loan process smooth and understandable. Many highlight the excellent customer service, noting quick response times and efficient handling of their inquiries. People appreciate the ease and speed of the service, often receiving funds on the same day or the next. However, some customers experienced issues with payment systems and email support, mentioning difficulties with automated payment glitches and a lack of timely responses from human representatives regarding payoff amounts. A few also reported dissatisfaction with how missed payments were handled, feeling that their concerns were not adequately addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the kindness,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness, professionalism, and efficiency of... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight the... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick decision-making... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the ease of applying, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

I would like to take a moment to recognize Ronald Barber & Lending Point for putting Customer Service as their top Priority. Ronald, is a Professional Courteous & Caring individual that ac... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

I’m really grateful for LendingPoint because when I needed help with a huge purchase they were there to help me and my family out when everybody else shut us out. I just hated that I couldn’t stay con... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Replied to 9% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Trevor was the best

Trevor was extremely helpful in explaining everything and taking as much time as I needed. With him as a Representative of this Company I feel very safe in doing future business with this Company.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Ronald Barber is a delight

Ronald Barber is a delight to work with. He is organized, polite, quick, and kind to a somewhat deaf senior citizen. I completed the forms on Credit Karma and within 24 hours I have been approved. The funds released to my bank. I couldn't be happier.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Trevor kiefer was very professional and…

Trevor kiefer was very professional and patient i was having challenges in photo sending information.he was extremely patient and helpful as i am not knowledgeable using some computer related technology he was very pleasant to work with.I highly recommend their services

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Ease of Applying for a Loan

Ron Barber was great. He explained the loan and terms with ease and stayed on the phone with me until I submitted everything required. He was patient and helpful and very pleasant to work with. I highly recommend their services.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and Patient

I worked with Ronald Barber, and they were clear, helpful, and prompt in every step of my loan process. There was some challenge in communication (on my part) and they were incredibly patient and understanding in helping me work through so that they could process my loan swiftly. I would recommend them particularly because they were a suggestion through Experian (credit reporting agency).

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Contacted by phone

Contacted by phone. Liked the personal exchange that allowed me to ask questions and clarify information.
Trevor was polite and able to explain the process well

April 4, 2025
Unprompted review

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