LendingPoint Reviews 8,630

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and caring approach, making the loan process smooth and understandable. Many highlight the excellent customer service, noting quick response times and efficient handling of their inquiries. People appreciate the ease and speed of the service, often receiving funds on the same day or the next. However, some customers experienced issues with payment systems and email support, mentioning difficulties with automated payment glitches and a lack of timely responses from human representatives regarding payoff amounts. A few also reported dissatisfaction with how missed payments were handled, feeling that their concerns were not adequately addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the kindness,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness, professionalism, and efficiency of... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight the... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick decision-making... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the ease of applying, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

I would like to take a moment to recognize Ronald Barber & Lending Point for putting Customer Service as their top Priority. Ronald, is a Professional Courteous & Caring individual that ac... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

I’m really grateful for LendingPoint because when I needed help with a huge purchase they were there to help me and my family out when everybody else shut us out. I just hated that I couldn’t stay con... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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1-star

Replied to 9% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer Review

Trevor kiefer is a great person to work with. He always answers the questions I have if he has the answers or gets the answers fast. He also processes and makes the loans smooth and efficient. Trevor and this company are people I can count on, very easy to contact and deal with. Great job!

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Desperate and Need a Lower Interest

I have enjoyed the loan I first got in 2008. But, as of now I still have a loan with them, I later paid off additional debts and didn't realize the interest was so high. 34.99%. And they won't try to give me anything lower. My monthly payment is $835.02 on a loan of $26,000.00 the payment is a little less than my house payment. I feel that the interest was not explained to me correctly. I have never paid a rate of 34.99% that is just crazy!!! I have called several times only to get the same answer "They can't rewrite the loan...unless you are borrowing additional monies."

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

It was a fast

It was a fast, easy and convenient process from the beginning to the end. Ronald Barber was professional, knowledgeable and polite. He kept me informed throughout the entire process through email or personal phone calls. I would recommend LendingPoint to family and friends. The entire process was less than 48 hours.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth, simple experience with LendingPoint!

Trevor Kiefer was great to work with. He called and followed up with me in a timely manner and made the entire process easy. I was funded on the same business day. I recommend working with him.

October 29, 2024
Unprompted review
Rated 3 out of 5 stars

Smooth and easy process

Smooth and easy process.
However I gave you 3 stars because nowhere in my interaction with Mr. Barber did he mention anything about his fee ($1500) which was taken out of the loan amount. Big suprise to me when I found out. Be sure to ask how much the agent helping you is getting so you are not suprised at the end like I was.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fast funding

Ronald Barber was very helpful and knowledgeable. He covered the process and fees so I understood everything. I received an email that I was funded within half an hour.

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

I borrow money from them

I borrow money from them
I made all of my payments on time.
I checked my credit report and found out they are not reporting my payments for 6 plus months . This has impacted my credit score in a negative way
I have called and each time I’m told they are working on it .
They have to put each customer’s information manually.
Each time their story changes
I will never borrow money from them again.
I highly advise to be careful of their behavior

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

I had to refinance

I had to refinance because I couldn’t pay for a month due to an injury. Elma Fortune came through for me the next day, and was able to do everything over the phone.

October 25, 2024
Unprompted review
LendingPoint logo

Reply from LendingPoint

Thank you for taking the time to acknowledge Elma. And thank you for being the best part of LendingPoint.

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