Lenovo Reviews 

1051050654 Very poor online selling service I just asked for certain day delivery so I contacted online help assistant. Assistant Sujata just give me one quick reply n end chat without concern me n for me it’s take 3 attempts to join and Sujata ending the chat abruptly. If this is your service before buy so I assume how bad is after sell service. I have to think for another brand now. Thank you for your poor service.

Awful. Ordered laptop and some accessories. They sent the accessories then informed me the laptop would be another 3 weeks. Cancelled the order told I didn’t need to return the accessories then they said I did. Returned and now going round in circles trying to get a refund. Avoid

Horrible experience....
Customer support is horrible..

An hour with sales department they kept forwarding me making me wait....
One person say one this 2nd come say opposite...soo useless

I bought my Thinkbook 14 Gen 8 laptop last year in Canada and the repair shop here in the UK fixed it so that it is like a brand new computer all over again. My experience with the sales and repair staff were positive. The repair staff worked hard to get it back to me within a week. Very happy with that:)and very happy with my lap top. It is more powerful then Apple M2 I previously purchased. I also like the compatibility with Office. Massive thankyou to Lenovo!!!!!!!!

The estimated delivery times on their website are entirely fictional.

Ordered on the 17th with next day delivery estimated and all items In stock. On the 18th I received an email telling me my order was delayed and customer support tell me dispatch is estimated to be the 21st and delivery won't be until the 26th.
There website still says order by 9am for next day delivery on the items I wanted.....

Submitted an order cancellation, but it's not automatic so fingers crossed it goes through....

If you want to get past the (mostly useless) online chat support AI, give it the correct order number but an incorrect email, it put me straight through to a real person (who was actually helpful).

bought a laptop off these and decided to cancel the next day through their website and it said the day after that a cancellation has been submitted, 2 days later the status never changed and i rang cs and they said they will do this, the next day i get a ups tracking number and they said it was going to be delivered on thursday. what a joke company about 4 days and they still have not cancelled it, this is beyond a joke

Terrible experience.
Ordered a brand new Lenovo ideapad Pro 5 laptop from the Lenovo UK website just under 2 months ago and despite only using it for light web browsing, the laptop has constantly crashed and restarted for no apparent reason. Since using it now, it must have crashed randomly at least 20 times in total. The laptop often freezes as well, even when doing basic things like switching tabs. After reaching out to customer care and technical support, they said they would not offer me a replacement laptop and kept directing me to different customer support teams. In other words, a massive waste of time dealing with their customer support. Would really advise against buying from them.

Terrible service. My brand new laptop has an intermittent fault, and support (which has taken 5 business days to respond) has asked me to send it back.

When asked for my review comments, they sent me an email saying they wouldn't publish the comments. So putting it here. Service sucks, laptop mediocre.

Lenovo asked me to leave a service review, so I provided the same polite, honest feedback I’d posted on Trustpilot about my appalling experience. Afterwards I received this message: “Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!” Perhaps this selective moderation explains the contrast between the glowing reviews on Lenovo’s website and their Trustpilot score!!!!

Bought a Lenovo ThinkVision Monitor to connect to my iPhone, to watch shows on a bigger screen and subsequently found out that my iPhone was not compatible with the screen. I have requested to return the item and have been emailed, telling me that I will shortly receive another email from them with return information and label. I have since been waiting a week for this email and I am no closer to returning the product. I have tried to contact ‘customer service’, although they have no customer service; the AI chat doesn’t do anything helpful and if you try to speak to a human being, it will just redirect you to ‘submit a service request’ page. I am now worried that my product will end up expiring from the 14 day return policy and after having spent £400, I am not willing to let that amount of money just go down the drain. I am going to try calling their customer line tomorrow, but I am very disappointed and dissatisfied with the sheer lack of customer service. They just don’t want to speak with you or help at all. And of course, when you try to leave a review on their website it says, ‘sorry, currently unavailable’. Really poor and bad customer service. Really, really terrible.

Returned my order to Lenovo over a month ago and still have not been refunded for it, looks like I’m gonna have to raise a dispute with my bank. Every time I contact them I’m told to wait 3-5 business days, come back and then it’s 3-5 business days again and again with no resolution. Avoid at all costs

Ordered an item and didnt realise a month delivery, tried to cancel stright away and they said its 24 to 48 hours !!!
call customer service and its the absolutely terrible customer service centres, i think based in India

its a shame, i will not use this company
products as it such bad faith and unethical.
After a call someone, they should be able to cancel the order there and then. Why does it take 24 - 48 hours to process. They had all the information. They kept making excuses.

The last customer service agent informed me that they will email the transcript of the online converstation but didn't, lucky i printed it off

All the reviews are correct, do not buy direct from this company, it is terrible, unethical and clearly has no respect for the customer and luckily I can invoke uk consumer law and open a dispute via PayPal which I intend to do

Don't give this company your money, they do not deserve it

My son’s monitor stopped working after 3 weeks. The monitor was sent back and it took 4-5 weeks to return a replacement and when the replacement came, it is a REFURBISHED monitor and the one I sent was new. They also did not send it back with my cables and stand. So that’s another wait for them to action. I will not be purchasing from Lenovo again.

Avoid this company, especially their warranties.

My experience with them has been disappointing from the start.

My laptop malfunctioned before the warranty expired, yet Lenovo claimed it was no longer covered. In fact, they incorrectly stated my warranty had ended before I even purchased the laptop!

They arranged for a technician to visit my home, who confirmed the fault was due to a defective part—not my responsibility. I then organised for the laptop to be sent away for repairs.

Lenovo subsequently demanded £368.00 to replace the part, insisting it was "customer fault." I refused to pay and requested the return of my device.

Lenovo later asked if I was satisfied with a repair that hadn't actually occurred. After admitting their error, they asked me to send the laptop back for proper servicing. When I explained that doing so would cost me business income (as I'm self-employed), they implied it wasn't their concern and only offered an additional six months on the warranty.

When I questioned why I should bear the financial loss caused by Lenovo's mistake, they avoided addressing the issue directly.

I strongly advise against using Lenovo—avoid them at all costs.

I really liked the Lenovo laptop I bought from Currys, but after a while it started to develop a fault, I contacted the premium support and at first they seemed very helpful, sending out a techincian the next day. Unfortunatly the fault remained, so the laptop was sent off for repair, they held onto the laptop for nearly a month despite the fact I had paid for their premium support. When I got the laptop back, I found the device had the same fault and at this point I just asked for my money back. They refused, but luckily I got my money back through Currys.

I know Lenovo wont read this and know that they wont refund me back for my premium support which was a complete waste of money, which make me sad. But I did feel a bit happier when I removed Lenovo as a supplier for my work :)

Awful. I really wish I had read the other reviews here before making the mistake of purchasing a Lenovo laptop.

I bought a Lenovo laptop, which crashed within a couple of weeks, becoming completely impossible to start, after only light use.

Foolishly, thinking Lenovo was a well known and respected brand and I had just got unlucky, after getting a refund, I bought another Lenovo laptop, mainly because it was what was easily available at local shops. This time it took longer to cause problems, and now the store say it is too late to return. I have contacted Lenovo at 5 different departments, all of which refuse to help me get a refund, and just pass me round in circles, adding to the frustrating experience by wasting my time, as well as my money, seemingly down the drain.

Bought a laptop online direct from Lenovo. It arrived weeks later but looking good. Discovered the camera wasn't working. Took ages to discover how to return it; customer support is appalling. Yet more weeks later I have heard nothing. They have had my money for 6 weeks and I have nothing. I asked for a refund. Nothing. Avoid, avoid, avoid.

OK, got yoga spec'd up delivered on time but the speakers were crackling so i requested return within the 2 weeks stated,(You shouldnt have to mess about with drivers or whatever with a new £1000 laptop) Then wow, clearly its not normal for people to have the right of return in Asia as the website runs you round in circles, the return portal after they make you send videos and pics WTF?! does not work! then trying to find an email address or phone number wow again..then i finally did manage to get them to issue a return "the details of how to send it back would follow in 3 days" they never came, had to make a paypal case, and am waiting on them reviewing now...Avoid these like the plague, even if you got your heart set on the product, they aint that special when they arrive, i'm now gonna drop 2k on a macbook pro because i'm bored of PC hardwear quality over the years(Surface/ASUS/Lenovo/Dell/HP/Acer)
even though they have their 3rd party software limitations they are solid and way more reliable doing everyday tasks, some of which are not even possible to complete on windows software like MOVING LARGE AMOUNTS OF DATA SUCCESSFULY WITHOUT CRASHING! Thank god for paypal and UK consumer laws. Whenever i get the chance NOT to buy Chinese i will take it every time.

Lenovo asked me to provide a review, I did and received the following response.

Kerenhappuch,

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Edit your review


Thanks again,
Lenovo

Title: I had to involve PayPal and won!

Review: I placed an order directly with Lenovo and accidentally left out my house number. I noticed and contacted customer service multiple times. Every rep promised the shipping label would be updated, but nothing changed. It’s 2025 - AI can run entire supply chains - yet Lenovo still moves at a 1990s pace. Everything apparently takes 3 to 5 business days, even something as simple as updating an address or contacting their delivery partner. To make things worse, my order was split in two. The website said the screen was “ready to ship”, yet it took almost two weeks before it even left the warehouse. No explanation, just delays. Everything comes from the Netherlands, so you’re already in for a long wait. The first set of items never reached me and took nearly two weeks to make their way back to Lenovo. Refund? You guessed it - never happened! When the screen finally shipped, I was again told the address issue was fixed. It wasn’t. The delivery failed, and I spent weeks chasing updates. One agent even left me on hold on WhatsApp - and weeks later, I’m still on hold. In the end, I had to open a PayPal case with all the chat logs and proof that nothing was ever delivered or refunded despite waiting for weeks. PayPal ruled in my favour immediately. Out of curiosity, I ordered something from Dell the same week - it arrived the very next day. That’s how it should be. The items are excellent quality too. Lenovo, this isn’t good enough. It’s 2025. You need to modernise your systems, empower your staff, and stop hiding behind “3 to 5 business days.”

Still no apology or responsibility from Lenovo. Evidently reviews are moderated on their website to only include those that mislead. This is an honest review that they have refused to publish.