Lenovo Reviews 

Despite having premier support, the support team have been impossible to co-ordinate with, no effort have been made to resolve this issue.

Absolutely nightmare experience. I purchased a laptop and the shipping date was for couple of days.
Then I received an email which said we don't have it and if you want you can cancel or get it in 20 days.
I cancelled the order.
But the shipped it day after. Despite saying we didn't have it.
But I already purchased another laptop.
They asked me to refuse the package and we get back the laptop and refund you.
I refused the ups. The package was send to warehouse.
But still no refund.
I called them , they said the warehouse sent it to another warehouse or address. Wait until the Netherland warehouse receive it.
So far few weeks passed and they are so unorganized and unprofessional and I didn't still get my refund.
So far few times they sent email regarding in the next 5 to 7 days you will get your money back.
I asked to talk to manager, each time they said you will receive a call from us in next 24h. And they never call back.
Horrible horrible experience.
I called back today to chase it up and this was one of my worst exercise with Lenovo a rude and unprofessional staff who didn't even look at previous notes and conversation. They are deliberately damaging the Lenovo reputation, that's what I think.

Returned a laptop but no refund. Should have been issued 5 to 7 days after Lenovo receiving it back but nothing. Every time I contact them I'm told 3 - 5 business days for a response. Takes days to answer emails but no information, just wait again. I've opened a credit card dispute as I have no way of getting my money back. Worst company on Planet Earth

A truly awful experience ordering, receiving and finally returning what was a faulty AIO PC, direct from China. Horrendous lack of disjointed & unhelpful communication left me no choice but to seek ( yet to receive ) a full refund. I was concerned about any future issues with the PC and how they would be dealt with. I wish I had looked at all the recent reviews on here before ordering as they are all stating the same things. Lenovo is not in a good state and must be losing custom hand over fist.
Please think twice before ordering online via Lenovo.

Order - 4650491245
Since 3rd December I am trying to get my order I paid for. Lenovo keeps sending me every day confirmations that my order has been shipped with random tracking numbers and different delivery companies. Nothing is true, all complete bullshit, unable to track my paid order. DO NOT USE IT

The worst customer experience I have ever had. Completely useless customer support - months of going around in circles with their support teams who are unable to fix a problem with my customer account login.

Every escalation resulted in a promise to resolve and update me and not once was this promise kept. Every time I chased was asked to give them 3 business days to respond while the support team resolved my issue. 8 weeks and still no progress.

Absolute shambles, I ordered the legion go 2 z2e in the uk direct from lenovo.

At first they stated end of Nov ill have it shipped. Then it was delayed and due to be shipped today the 8th of Dec, now the lil FUDS have delayed it further to dec 24th. Absolute clowns. Ill be taking thing further, as we are in a contract together and you have failed to fill the agreement. I will be recommending no company's or enterprise public or business dose not buy from you.

Update: contacted lenovo again about my order, low and behold its delayed even further.so I have cancelled the order and if im not refunded in a timely manner, I'll have to fallow through with my threat of legal reproductions. Lanovo customer service is absolutely diabolical, avoid them.

Order for a new PC was surprisingly shipped much earlier than expected which was very encouraging only to be let down by a UPS driver who could not deliver the item. No explanation given and I was at home the whole day. After complaining the PC was delivered the next day so everything fine. Not a complaint of Lenovo but UPS a bit dubious.

I bought the highest features of Yoga Slim 7 in July 2024 with one year warranty. Once the warranty was expired the issues has started, first of all the mother board has stopped by itself and I paid more than £450 to fix it, and now after just 17 months of buying this laptop the battary is done.

I do not trust Lenovo, be careful guys, do not buy their laptops.

Ordered a monitor - red banner above said "READY TO SHIP"with an estimated delivery a couple of days later. Two days later I get an email "Your shipment has been delayed". The order page now shows an "Expected to arrive ..." date TWO WEEKS after ordering! Yet the product page still says "READY TO SHIP" with an estimated date before my order status date.
I am away over the current estimated delivery - I'm panicking about that now.

Thinking it was a one off, I ordered a power adapter that I definitely needed within a few days because the previous one had died. Exactly the same story.

"READY TO SHIP"is a fantasy.
The estimated delivery dates are a fantasy.

I'm only here to complain about the website, they've made it impossible to use for mobile users, I got an ai assistant chat box covering most the screen and a stupidly large black Friday banner at the top. It's annoyed me so much iv given up even looking at their laptops.

Purchased a laptop costing over £1000 at the end of October. Returned the laptop to Lenovo due to poor build quality with the chassis, the laptop was bent! The laptop was received back with Lenovo at their UK centre on the 10th November, its now the 29th November and no refund has been received.

Multiple calls to customer service and they just say I have to wait for it to be returned to the Netherlands. Terrible company, three weeks for a refund is a joke, customer service are like robots and just say the same thing. Logged a complaint 4 days ago and still no response.

Take your money elsewhere and don't bother using this company!

I ordered a case for my Games machine. It went to the courier, and then said it had been delivered to me. It had not, I have never received it. The Lenovo app and website is absolutely useless. It’s impossible to get hold of anyone, and all the answers from the FAQ and chat or don’t work as it just keeps saying it’s been delivered.

I ordered a laptop via the website, first email said would get in 2 days as missed the deadline for next day delivery. On the day of delivery got an email stating hopefully would be sent on 28th Nov and would get by 3rd Dec. Not sure how that's next day. Called the call centre and explained its unacceptable to offer next day, if as I was told the item wasn't in stock and hopefully it would be in tomorrow and then sent out. I asked why five days for delivery, but unable to explain. I was then told I could get a small refund, but only once the item was sent and I received it, tgen i had to call back to complainagain. . The customer service is a total waste of time. I could have gone into Curry's and got one sooner. I asked for a refund on my ordered and was told it would take upto 48 hours to set up. Feel total let down by Lenovo. It seems a strange way think you can do business in this one.

I brought a Lenovo p11 tablet ( a brand new one) over a year ago. First the charger stopped working and Lenovo promptly replaced it. Then some of the apps started misbehaving ( my other tablet an iPad worked seamlessly) . Now my camera wont work. I can't use zoom now. After many problems I wish I hadn't brought this tablet . Totally useless

Laptop itself is actually fairly decent, which is the easy part. Lenovo struggle with the important part of Aftercare.

I’ve had my Lenovo yoga slim 6 for exactly 12 months. It’s suddenly ceased to charge, and is approx 25 days out of warranty. I’ve done all the self diagnostics and the cable (original supplied) works fine. The laptop stated it was plugged in, with no orange charge light or any charging actually taking place.

Ran a battery health report via CP. it showed massive sudden degradation.

If you have an issue like mine where your laptop (literally a year old, not used daily) is rendered useless, good luck trying to actually contact them.

You’re greeted to pages and AI bots telling you to renew the warranty, though when it’s a severe hardware/software issue and under 30 days out of warranty, it’s difficult not to feel hard done by.

As you can see by their trustpilot, they’ve given up on responses. The same way you should give up any idea of purchasing their products.

I'M NOT SURPRISED THAT 95% OF CLIENTS WORLD WIDE ARE NOT HAPPY WITH THIS RUBBISH COMPANY, I HAVE CALLED 18 TIMES AND STILL I CAN NOT RETURN THE TABLET SINCE THE 14TH OF NOVEMBER, I WILL KEEP YOU UPDATED . . .
UPDATE:
FINALLY I GOT MY MONEY ON THE 12TH OF JANUARY 2026, THAT'S OVER 2 MONTHS AND 24 PHONE CALLS AND COUNTLESS EMAILS...

A fool I opened the box Argos will not take it back. Pure junk. 'The lenovo Idea Tab with pen' If you are a mug buy this even buy two. It is megga slow The page is frozen while the processor catches up. You press onscreen and wait a moment or two or three, now try again and now it works simple. £150 place mat.

I’ve bought Lenovo laptops for years, but after this experience I will NEVER buy from Lenovo UK Direct again.

I placed an order for a Yoga Slim 7i. Lenovo took the money, gave me a delivery date, and then on the very DAY it was supposed to arrive, they emailed to say it was “delayed”.
The next morning? Cancelled. No apology. No explanation.

I gave them the benefit of the doubt and ordered another model.
Exact same thing happened again.
Four days waiting, same “delayed” email on delivery day, and then cancelled the following day.
Two orders, two promised delivery dates, two cancellations — and absolutely ZERO customer service.

This is not “bad luck”. Lenovo UK are clearly selling stock they don’t have, holding customers’ orders for days, then dropping them at the last minute.
Their system is broken and their customer support simply doesn’t care.

I’ve now bought from anywhere except Lenovo because I refuse to waste another second dealing with this shambles of a store.

Avoid Lenovo UK Direct at all costs

13 phone calls to customer service, had to get Paypal involved. 6 weeks for a refund. Complete lack of communication from the company!
Avoid!!!!!!