Lenovo Reviews 

Extended warranty never available, struggle to get right start date for first year Lenovo thought i had purchased the machine earlier than i actually had & had to through a minefield of serial numbers &pc types before getting the date correct. Now the second year is not available. The company has a complex system totally useless for private users you have to jump through hoops to get to first base let alone get near to a result. Hopeless

Lenovo managed to deliver a computer built to an incorrect specification. I was offered a refund after 7 days. Returned the computer and was received into the UK depot. Then I was informed it would take 7 working days AFTER it get to the Netherlands depot. After that period I was informed that it had not yet been received in the Netherlands, so they could not tell me when it would arrive

Ordered a laptop on 12 December 2025 for business use. The order failed to ship twice. Customer service was completely useless — no solutions, no ownership, endless phone calls.
After weeks of waiting and wasted time, I had no choice but to cancel the order myself. This directly affected my ability to work.
Extremely unprofessional service. I would not recommend Lenovo to anyone who needs reliable delivery.

Ordered a USB charger for next day delivery (because the original Lenovo one had failed). Got an email next day saying the order was delayed but no explanation or new timescale. I started webchat with Lenovo support but instead of resolving the issue or giving me a timescale they kept asking for irrelevant information. So now trying to cancel the order and go elsewhere.

Customer care is the wrong name for the team, promised solution ‘absolute guaranty’ yesterday and again they failed to deliver. This team escalate to their boss who is rarely available and even more useless than the team he is meant to be managing

This company services are extraordinary! What I mean is this:
1. Poduct documentation is incomplete and misleading. You cannot rely on it when you make buying choice. The most usefull information is usually hidden deep or not disclosed at all.
2.Sales and Tech support agents are either incompetent or irresposible. Do not rely on what they tell you about product features. It is usually wrong.
3. Tech support is ONLY available by phone. You can hardly hear them through noises and heavy accent. Not to mention that it takes enormous time to explain even simple things.
4. Their 1 year tech support they offer you at the time of purchase is absolutely useless as they cannot answer even simplest questions about product features or issues.
5. Their product return process is mirky and lengthy and you cannot be sure upfront that you'll be able to return
6. Because of all that I cannot recommend to do business with them as cultural differences are still pretty high

I ordered a PC Tower, Keyboard and Monitor from Lenovo online on the 27 November 2025. I cancelled the orders on the 30th December 2025 after realising the Tower would not be delivered until 12/14 May 2026!!! The Tower was never Debited from my credit card, but the keyboard and monitor were, and both arrived on the 2 December 2025. I returned both of them, unopened, by the van that delivered them. After many messages and phone calls with Lenovo customer care I was credited for the keyboard on the 4 Jan 2026, but to date (4 February 2026) I still have not been refunded for the monitor. I have been waiting for a refund for over 2 months. They have ignored my emails. I really am at my wits end about what to do next and would NOT recommend LENOVO.

Giving Lenovo one star is generous. This has likely been the most appaling purchasing experience of my life. I ordered a laptop early Jan, delivery was scheduled for mid-January, I still have no laptop and not hope of ever receiving it as UPS tracker shows it has been stuck in the same place for 3 weeks now. I called customer service twice, they couldnt care less. The only thing they keep repeating is we will send an email to the relevant dept who will contact you within 3-5 days. Of course they never contact me back.
Today I called to cancel my order and get a refund, they said they can NOT issue a refund before the LOST laptop made it back to their warehouse --> basically I am never seeing that money again, this is pure theft. I franckly have no idea how this company is still in business.

Ordered tablets for Christmas for children's presents 9th December, was told would arrive 19th Dec. Never arrived then told still in Holland and would arrive 30th Dec. Immediately asked to cancel which was allegedly being processed. Tablets arrived anyway, sent back early Jan and have sat at a depot in Milton Keynes ever since.

Ringing everyday and always told 3-5 business, an email has been sent, waiting for an update etc. never any change. When you try and question the staff they just hang up.

Appalling customer service and company.

Never received my chargers that I paid for, although I called costumer service - then I get censored when I leave a review on their website !

Guys have you noticed??? This brand has thousands of bad comments and didn't reply to any of them!!! Wow something is really going wrong here.

I ordered a tower computer and monitor on 30th Decemeber 2025 directly from lenovo after extensive research. The monitor arrived on 4th January 2026. I then received an Email from Lenovo stati ng that the tower computer would not be available until 20th march 2026! (3 months wait) I eventuall found a UK phone number and made my views known. I cancelled the order and was sent a return voucher for the rturn of the monitor, this was 7th January 2026. The unit was returned on the 8th January. I have contacted Lenovo several times as Emails go to a "no reply" system. It is now nearly a month and no refund has occured. I phoned again today and was told that my case would be passed on to Lenova for investigation. I would AVOID purchasing any Lenovo products due to appalling customer service any uncertain supply conditions.

Bought an expensive desktop computer over five months ago and they still have not replied to my service request email regarding a faulty keyboard. So for five months I haven’t been able to use my computer where it not for the fact that I went out and bought another keyboard. This company don’t care as long as they get your money customer service is absolutely appalling.

s is common as can be seen by the number of other people having the problem, my Lenovo ThinkPad fairly frequently seizes up, and when I return to it, the power button doesn’t work - either to turn it off or turn it on - and a white light next to it blinks slowly. I can’t see if anything in particular triggers this and it’s so frustrating. Does anyone know what triggers this? Does anyone know why Lenovo knows all about this but does nothing to correct it? (None of my other laptops ever did this.)

Before I discovered the well hidden and minuscule opening to a reset button that requires a pin to push it for at least 10 seconds that is not mentioned by Lenovo anywhere - it meant unscrewing the case, locating the lead from the internal battery and gingerly unfixing it.

My advice? Don’t buy a Lenovo till they fix what they know is a real issue.

I am extremely disappointed with Lenovo UK. I purchased a laptop in late November 2025 as a gift. It was supposed to be delivered on 8 December, but it never arrived.

​Despite having written confirmation from UPS that the package was lost/stolen (it vanished after being scanned with an agency driver), Lenovo is refusing to take responsibility. I have been contacting their "Customer Support" for weeks. Every single time, I am met with the same scripted response: "Please allow 3-5 business days for an update".

​It has now been nearly two months. Lenovo has my money, and I have no laptop. They are hiding behind "internal investigations" while ignoring my consumer rights. Their social media support is equally useless, offering private messages that lead to more stalling instead of solutions.

​If you value your money and time, avoid Lenovo. They are happy to take your payment but will leave you stranded if their courier loses your order. Absolute nightmare.

My laptop has been sent for repair twice now, and the issue still hasn't been resolved. The first time they did absolutley nothing, the second time they replaced the motherboard but the fault remains. No care or attention taken. Premium on-site care warranty counts for nothing - Lenovo refused to repair on-site and would only accept postal return. Asked for an immediate resolution and I've been told it willl take 3 days for a call from their customer support team. Wish I had read all these reviews before purchasing.

The worst company to deal with. Purchased a Lenovo Laptop on 17 Dec 2025, online after chatting with an Agent. At that time the system does not accept ANY CREDIT CARD PAYMENT, hence it was paid by wire transfer.
The order was cancelled after two days after the agent previously provided incorrect specification. This was acknowledged by Lenovo. Yet a month later no refund. I have been chasing them and have been given excuses, excuses. This case has been escalated several times by Lenovo but no one has the decency to respond.
I raised the complaint TWICE the escalation team EMEACM and it falls on DEAF EARS.
The standard of Lenovo has deteriorated and not recommended.

Ordered a laptop which was due to come tomorrow and now all of a sudden it has been rearranged for over a week away. Can't contact any sort of customer service to speak to them about this. Absolutely useless

Terrible customer service. Returned a laptop and i have had to chase everything. Basically it "officially" takes three weeks to get your money back but that is if they send you the return lables in the first place which i had to chase twice. We will see. I fist rung them to return it 24 days ago and no communication since they collected it.

My review won't make any difference whatsoever to Lenovo or their practices, but for you (their potential customer) I would point out that in order to leave a review, I am unable to rate below 1 star out of 5. So the reality is that a few thousand customers have taken the time to warn you about this company yet they (Lenovo) do NOTHING to improve their service. Do you still want to give your money to a company with review score of 0.2 out of 5 ? Please, don't waste your money or your time.