My rating would have been 3.5 so i put 4 because 3 is too low. Actually the main thing that is holding me from rating Lenson a 5 star is the shipping& delivery times. In overall, very good prices... See more
Company replied
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See what reviewers are saying
I'm satisfied with how the delivery was handled. I was able to track my package easily and received updates at every step. Everything went smoothly and the order arrived on time.
Company replied
I was pleased with the customer support service—fast and efficient! I chose the wrong lenses, and the staff member was very helpful. The online return system is well-organized.
Company replied
Easy to order. My lenses were cheaper at Lenson than in other stores. Everything arrived really quick and in perfect condition. I recommend it 100%!
Company replied
Company details
Written by the company
Lenson AB grundades år 2004 och har sitt säte i Stockholm. Vår affärsidé är att ha marknadens kundvänligaste erbjudande av varor och tjänster inom ögon- och synvård.
Written by the company
- Optikexperter
- Ögonhälsa och syn är vårt fokus och vi vill hjälpa dig att ta hand om dina ögon på bästa sätt! Kontakta våra optikexperter på kundservice för råd på 020-455 455 eller maila support@lenson.com.
- Leveranser och returer
- Vi har otroligt snabba leveranser på våra lagervaror - ofta har våra kunder sina kontaktlinser hemma i brevlådan nästkommande vardag! Vi erbjuder 90 dagars öppet köp på kontaktlinser, tillbehör och solglasögon samt 365 dagars öppet köp på glasögon. Returen är gratis!
- Clickand Reload™
- Vår smarta funktion Clickand Reload gör att du enkelt, med ett fåtal klick, kan beställa samma laddning linser som senaste beställningen. Vi räknar ut när dina linser borde vara slut ifall du använt dem frekvent. Ett påminnelsemail skickas till dig och därifrån kan du enkelt klicka dig vidare för att beställa samma laddning igen.
Prisgaranti
Det är viktigt att du känner dig trygg när du handlar hos oss.
Om du skulle hitta en identisk produkt till ett lägre pris hos en annan svensk nätbaserad återförsäljare, inom 14 dagar från köpdatum, betalar vi tillbaka mellanskillnaden på produkten.
Contact info
Österögatan 4, 164 29, Stockholm, Sweden
- 020-455 455
- support@lenson.com
- www.lenson.com/se
4.5
Excellent
14K reviews
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Delivery blackmail
No delivery (one item out of stock, so nothing sent), followed by slow delivery (several days), followed by blackmail: the delivery company (Citymail) said they have the delivery, but would hold it for a week unless I paid extra. Unbelievable. Instead, I ordered from Mister Spex and received my lenses the next day, fir a cheaper price and with no charge for delivery. So after years of being a Lenson customer, I now buy my lenses from Mr Spex. Thanks, Citymail.
August 29, 2022
Reply from Lenson
Hi, Thanks for you review. Sorry to hear you leave us at Lenson due to poor service by Citymail. I will report this and I hope that we will get the chance to service you again in the future. You're welcome back!
Regards,
Lisa
You have to pay twice for delivery
Ordered on 6th Aug. Due to buggy website, which changes the focal power to -12 when you change the number of packets, order was wrong. Customer service is only open Mon-Fri, so had to try and work out how to make an account login, etc. but finally managed to cancel the order and place a new one: great. Nope: on the 14th, nothing has happened, and I need these lenses, so I login again to check and it says that one of the lenses are backordered, so they haven't sent anything. So I cancel that order again, and place a new one with only the lenses that are in stock, since I really need them. Ordered extra so that home delivery was included.
So today, two days later, 10 days after placing the first order, I get an SMS from Citymail asking if I want to pay extra to get my package delivered, which I've already paid for! Otherwise I can pick it up for free, HALF AN HOUR AWAY from my place: wow. If I don't pay, then will deliver it next week. Or will they? Who knows, since I already paid for delivery once, and didn't get it now. What a ripoff. Never again Lenson!
August 16, 2022
Unprompted review
Reply from Lenson
Hi,
Thanks for your review.
I'm very sorry to read about you bad experience when trying to shop from us. I do apologies and I hope your next lense order runs smoothly!
Regards,
Lisa
I was really pleased with the service…
I was really pleased with the service from Lenson! One critique is that I would’ve liked a shorter delivery time.
July 7, 2022
Good price and good service.
February 26, 2022
1 week and no delivery updates
1 week and no delivery updates! all positive reviews are fake. what a sad company! SHIP my freaking lens.
January 17, 2022
Unprompted review
Reply from Lenson
Hi,
Sorry to hear about your bad experience. Please contact our customer service - 020-455 455 - so that we can locate your order.
Regards,
Lisa
Reply from Lenson
Hi,
Thanks for your feedback and nice to hear that you like our customer service!
Regards,
Lisa
Always very happy with delivery…
Always very happy with delivery website and customer support
December 10, 2021
Reply from Lenson
Great to hear - welcome back!
fast delivery and good price
September 28, 2021
Very quick delivery and great price
Very quick delivery and great price. The product is great :)
August 22, 2021
I couldn't believe how fast the…
I couldn't believe how fast the delivery was. The lenses came the next day from ordering directly to my home!
August 2, 2021
Supersnabb leverans
July 5, 2021
Keep up the good work.
June 2, 2021
Supersnabb leverans
May 16, 2021
No delivery within time frame
No delivery within time frame. No update about order in time. Bad customer experience.
April 8, 2021
Unprompted review
Reply from Lenson
Hi Mattias and thanks for your review!
I am sorry to hear that you had to wait longer than expected on our product. We always aim to deliver as fast as possible and to notify if there will be a delay in delivery and am sorry if you didn't got noticed in time.
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