I ordered my contact lenses on a Saturday at 11pm and received them the next Monday lunch time, what could be better than that? Ah, abd they sent them via Royal Mail so I could track them and the reli... See more
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Review summary
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Reviews shaping this summary
Well done for exceeding expectations on the delivery date. The original delivery date quoted for these multifocal toric lenses was over four weeks after the order. As I needed the lenses more urgently... See more
Consistency, consistency, and consistency. I’ve been a customer for a few years now and every time im amazed at the price and the fact it really is next day service no mater the time I order the... See more
My parcel didn’t arrive due to Royal Mail fault. The support and service from the customer service was exceptional to resolve this issue. It was my first time buying from Lenstore from now on I will... See more
Company details
Written by the company
We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
4.7
Excellent
90K reviews
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Did everything I wanted them to do.
May 4, 2026
Always a great service
Always a great service. Lenses arrived the next day. They also offer a free eye test if you buy your lenses from them.
July 11, 2026
The entire process of ordering to…
The entire process of ordering to arrival of my lenses was seamless and fabulous - thank you!! I will be back …
July 11, 2026
Easy to order,Excellent price Next day…
Easy to order,Excellent price Next day delivery
July 11, 2026
Really easy ordering process and ultra…
Really easy ordering process and ultra efficient service and delivery (new contact lenses) at a very fair price.
July 11, 2026
Brilliant service
Brilliant service. Received lenses next day as always, even on a Sunday.
July 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Late delivery
Late delivery despite a very long lead time, would have been 1 star but for the communication ( that came on the of supposed delivery).
July 10, 2026
Reply from Lenstore
Hello Pete,
Thank you for your feedback.
I'm very sorry to hear about the delay with your order, and I sincerely apologize that we didn't meet your expectations.
Upon checking your account, I can see that one of the items in your order was unfortunately out of stock, which delayed the dispatch. Your order was dispatched on 10 July and successfully delivered the following day.
I also wanted to let you know that we've sent you a follow-up email from our Voice of the Customer team at wehearyou_ls@lenstore.co.uk to assist you further. When you have a chance, could you please check your inbox (and your Spam/Junk folder if needed) and let us know if you've received it?
Once again, we sincerely apologize for the inconvenience and appreciate you acknowledging our communication despite the delay. We hope to have the opportunity to provide you with a much better experience on your next order.
Kind regards,
- Lenstore Voice of the Customer
pretty easy to use
October 9, 2025
always on time with delivery and easy…
always on time with delivery and easy to reorder
September 20, 2025
Good customer service happy with the…
Good customer service happy with the lenses. There were some delivery issues but this was resolved really quickly without any problems
July 10, 2026
Easy navigation on site
Easy navigation on site, and very prompt delivery , from day or order to delivery was 5 days !! faultless service
July 10, 2026
Next day delivery
Next day delivery. Good choice of lenses and very competitive pricing. Great service
July 6, 2026
Always deliver quickly
Always deliver quickly, great quality products and no fuss to order
July 9, 2026
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