I ordered my contact lenses on a Saturday at 11pm and received them the next Monday lunch time, what could be better than that? Ah, abd they sent them via Royal Mail so I could track them and the reli... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well done for exceeding expectations on the delivery date. The original delivery date quoted for these multifocal toric lenses was over four weeks after the order. As I needed the lenses more urgently... See more
Consistency, consistency, and consistency. I’ve been a customer for a few years now and every time im amazed at the price and the fact it really is next day service no mater the time I order the... See more
My parcel didn’t arrive due to Royal Mail fault. The support and service from the customer service was exceptional to resolve this issue. It was my first time buying from Lenstore from now on I will... See more
Company details
Written by the company
We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
4.7
Excellent
90K reviews
Asks customers to review
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On time fast and efficient great range
July 13, 2026
Best price I could find and delivered…
Best price I could find and delivered quickly - next day!
July 13, 2026
Super fast delivery
Super fast delivery, easy transaction online, very satisfied with my order!
July 13, 2026
Another rapid and correct delivery
Another rapid and correct delivery. Not been let down yet. I hope it never changes
July 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lenstore
Hi Stephen,
Thank you for taking the time to leave your review. We are very sorry to hear that you believe you did not receive your order, and we sincerely apologise for any frustration or inconvenience this has caused.
After reviewing your account, we can see that your order was dispatched on 12th July, and the Royal Mail tracking shows it was delivered, including a photo confirming receipt of the parcel.
As your review mentions that you had to cancel because the items were never received, we would be grateful if you could let us know whether you are referring to a different order. We would be more than happy to investigate this further to ensure we fully understand what has happened.
We will be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk to discuss this with you. If you do not see our email in your inbox, we kindly ask that you check your spam or junk folder, as it may have been filtered there.
We look forward to hearing from you so that we can assist you further.
Best wishes,
Lenstore | Voice of the Customer Team
Very quick and accurate!
July 12, 2026
My order arrived next day and was…
My order arrived next day and was exactly as described. Very happy with the service I received from Lenstore and highly recommend them.I will definitely use them again in future.
July 7, 2026
Excellent service and next day delivery…
Excellent service and next day delivery
So easy to order daily lenses
July 12, 2026
Not guaranteed next day delivery
Not guaranteed next day delivery.
Received the parcel two days later, but I actually needed it the next day so it was very inconvenient
Spoke to customer support and all they offered was the postage fee (£3.99) back, would have expected a bit more compensation considering the whole website markets itself on the ‘next day’ aspect hence the extortionate prices. Otherwise would have got Spec savers to order my lenses like usual for half the price. Disappointed
July 6, 2026
Reply from Lenstore
Hello ZFA,
Thank you for taking the time to leave a review on Trustpilot.
I'm very sorry to hear that your order didn't arrive when you expected, and I completely understand your disappointment.
Upon checking your order, I can confirm that it was dispatched on the same day it was placed. I also noticed that the delivery method selected was Royal Mail Tracked 24.
Please note that Royal Mail Tracked 24 (and Evri) has an estimated delivery timeframe of 1–3 working days after dispatch. Our guaranteed next working day delivery is available with Royal Mail Special Delivery. You can find more information about our delivery options here:
Delivery & Postage: https://www.lenstore.co.uk/delivery-postage
To assist you further, we've also sent you a follow-up email from our Voice of the Customer team at wehearyou_ls@lenstore.co.uk. When you have a chance, please check your inbox (and your Spam/Junk folder if needed), and we'll be happy to discuss this further.
Once again, I sincerely apologize for the inconvenience and thank you for your feedback.
Kind regards,
- Lenstore Voice of the Customer
My lenses were never delivered
My lenses were never delivered. They were lost by CanadaPost, upon delivery, they just said "delivered" but they were not.
December 10, 2025
Reply from Lenstore
Hello Kelly,
Thank you for taking the time to leave a review on Trustpilot.
I'm very sorry to hear that your lenses were not received, and I sincerely apologize for the inconvenience this has caused.
Upon checking the account associated with this email address, the most recent order I can see was placed in December 2025. To investigate your concern further, we've sent you a follow-up email from our Voice of the Customer team at wehearyou_ls@lenstore.co.uk.
When you have a chance, please check your inbox (and your Spam/Junk folder if needed) and reply to our email so we can investigate and work towards a resolution for you.
Once again, I sincerely apologize, and I look forward to hearing from you.
Kind regards,
- Lenstore Voice of the Customer
Totally professional service from start…
Totally professional service from start to finish, website easy to use, just great experience.
July 11, 2026
Ordered lenses and came the day after…
Ordered lenses and came the day after like it said couldn’t be happier
July 9, 2026
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