Lenstore Reviews 

90,050
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 4,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speed and efficiency of the delivery service, often receiving orders much sooner than anticipated, sometimes even next day. They appreciate the competitive pricing and high quality of products, finding them comfortable and reliable, with the ordering process frequently described as simple and straightforward. However, some customers noted issues with delivery, including parcels not arriving, being damaged, or experiencing delays. Others found the ordering process challenging due to website difficulties or cumbersome product searches, and some reviewers expressed dissatisfaction with delivery costs or price discrepancies.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the rapid and next-day delivery... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process and the... See more

Service

Users describe positive interactions with service, frequently highlighting its efficiency, speed, and overall... See more

Product

People report positive experiences with product, often highlighting the great quality and comfort of the... See more

Price

Reviewers highlight positive aspects of price, often finding it competitive and more affordable compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my contact lenses on a Saturday at 11pm and received them the next Monday lunch time, what could be better than that? Ah, abd they sent them via Royal Mail so I could track them and the reli... See more

Rated 5 out of 5 stars

Well done for exceeding expectations on the delivery date. The original delivery date quoted for these multifocal toric lenses was over four weeks after the order. As I needed the lenses more urgently... See more

Rated 5 out of 5 stars

Consistency, consistency, and consistency. I’ve been a customer for a few years now and every time im amazed at the price and the fact it really is next day service no mater the time I order the... See more

Rated 5 out of 5 stars

My parcel didn’t arrive due to Royal Mail fault. The support and service from the customer service was exceptional to resolve this issue. It was my first time buying from Lenstore from now on I will... See more


Company details

  1. Contact Lenses Supplier

Written by the company

We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!

Lenstore.co.uk

Written by the company

Shop with Confidence
We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
FREE Eye Tests
We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
Vision Care Experts
Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
Fast Dispatch & Delivery
94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
Free UK Returns
Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
Auto Re-Order
If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

90K reviews

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4.7

All reviews

(90,050)

4,783 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Always had a great experience with Lenstore. The service is super fast and I can always find the brand I am looking for and at a good price on their website.

July 13, 2026

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