Lensway Reviews 

3,376
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Delivery was very fast, material is so good, and the packaging looks expensive, they gave the free pouch for glasses which is also used for wiping the glass

Company replied

Rated 5 out of 5 stars

Really good communication. Try on at home was so convenient! Super fast delivery even though it was Easter. Bought 3 pairs and returned one, also super easy and got the money back so fast. Lots of sty... See more

Company replied

Rated 5 out of 5 stars

The shipping is fast and safe, updating currently. The lenses are beautiful and the 2x1 sale is fantastic. I recommend, my purchase was from Denmark. They also answered inquiries through mail.

Company replied

Rated 5 out of 5 stars

The page suggested me to try another brand similar to the one I chose originally. I did not have an experience with the other brand, but I am very positively surprised! I did follow the suggestion and... See more

Company replied

Company details

  1. Contact Lenses Supplier
  2. Eye Care Center
  3. Glasses Store

Written by the company

Nordens største lager af kontaktlinser og kvalitetsbriller uden mellemled.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,376)

777 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheap price and fast service

This was my first experience with Lensway. I am really happy with my purchase. The price was good and delivery was fast.
I will definitely come back to Lensway in future when I need the optical solutions.

July 2, 2025
Lensway logo

Reply from Lensway

Thank you so much for your review! We’re happy to hear that you enjoyed the quality and fast delivery. Welcome back!

Rated 1 out of 5 stars

Too long delivery time

The time it took for the delivery it was too long. I needed a faster delivery and I would have not ordered them here otherwise. It would have been nice to be warmed in advance and due to unavailability in the stock of the items I purchased that it would have taken longer.

I will not order fron Lensway anymore.

June 25, 2025
Lensway logo

Reply from Lensway

Hello Nicolo,

We're sorry to hear that you're not satisfied with the delivery.

We can see that the lenses you ordered are order items which we must order in to our warehouse, process, pack and then send out to you. The estimated time for this is 7 businessdays.

On this occurance it seems as the delivery to our warehouse was a few days delayed which further delayed the delivery to you.

Thank you for your patience.
// Rut

Rated 5 out of 5 stars

Fast delivery

Very fast delivery of contact lenses, everything was 👌

June 12, 2025
Lensway logo

Reply from Lensway

That's amazing to hear! Thank you for the nice review and have a lovely day! // Rut

Rated 5 out of 5 stars

Great lenses

Great and affordablef lenses. Highly comfortable and good packaging. I also liked how the delivered it so fast

June 3, 2025
Lensway logo

Reply from Lensway

Very nice to hear! Thank you for the review and we hope to see you again! // Rut

Rated 5 out of 5 stars

Good experience

It was easy to order and the delivery was quick.

May 27, 2025
Lensway logo

Reply from Lensway

Fantastiskt att du är nöjd! Ha en fin dag och välkommen åter! // Rut

Rated 5 out of 5 stars

Very cheap compared to others

The lenses I ordered were very cheap compared to other websites, the delivery was fast and easy to track.

May 6, 2025
Lensway logo

Reply from Lensway

Hi,

Thank you so much for your kind feedback! We’re glad to hear you found our lenses affordable and appreciated the fast, easy-to-track delivery. We look forward to helping you again soon!

Rated 5 out of 5 stars

all good

all good! fast delivery and good service. Tak!!

April 24, 2025
Lensway logo

Reply from Lensway

Hi Claudia,

Thank you so much for your great feedback! We’re happy to hear you’re pleased with the fast delivery and good service. Tak!!

Rated 5 out of 5 stars

I needed to call customer support for…

I needed to call customer support for return of part of my order. But the phone line for customer service was connected right away & customer service person was helpful & informed me of how it works with partial return. so that helped adjusted my expectation when I'll get refunded.

April 20, 2025
Lensway logo

Reply from Lensway

Hi Nima,
Thank you for your review! We're glad to hear you got through quickly and that our customer service team could assist you with your return. Great to know it helped set the right expectations around your refund 😊
We're always here if you need us again!

Rated 1 out of 5 stars

No product or else communication

I bought my daily-use eye drops, in March 24th, because they were promising to deliver in 1-2 days. After 3 days they sent an email saying they were late and since them, no more communication or delivery…

March 24, 2025
Lensway logo

Reply from Lensway

We're sad to hear that you weren't satisfied with our service. I see that your order has been cancelled. If you have any further issue, please contact our costumer service. Thank you. // Rut

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look