Delivery was very fast, material is so good, and the packaging looks expensive, they gave the free pouch for glasses which is also used for wiping the glass
Company replied
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Really good communication. Try on at home was so convenient! Super fast delivery even though it was Easter. Bought 3 pairs and returned one, also super easy and got the money back so fast. Lots of sty... See more
Company replied
The shipping is fast and safe, updating currently. The lenses are beautiful and the 2x1 sale is fantastic. I recommend, my purchase was from Denmark. They also answered inquiries through mail.
Company replied
The page suggested me to try another brand similar to the one I chose originally. I did not have an experience with the other brand, but I am very positively surprised! I did follow the suggestion and... See more
Company replied
Company details
Written by the company
Nordens største lager af kontaktlinser og kvalitetsbriller uden mellemled.
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4.6
Excellent
3K reviews
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Reply from Lensway
Nice to hear!
Thank you for the review! // Rut
Contactlenses of highest quality and it…
Contactlenses of highest quality and it is easy to order and quick deliveries. Plus really good prices.
January 21, 2025
Reply from Lensway
That's incredible to hear!
Thank you for the review! // Rut
Reply from Lensway
Thanks and appreciated! /Malin
Lensway har leveret min pakke til en…
Lensway har leveret min pakke til en pakkeshop 25km fra hvor jeg bestilte den til, og svarer ikke på mine mails sendt siden sidste fredag. Må finde et andet sted at bestille linser I guess, super uprofessionelt man ikke har support mandskab i peak season.
EDIT: Was told to put in a replacement order in december and Lensway would credit the difference. Lensway now refuses to credit the difference, only the original order, so im paying 300 DKK more for the same goods and lensway doesnt care
December 17, 2024
Unprompted review
Reply from Lensway
På grund av hög belastning hos transportören har de ibland inte möjligheten att lämna ut alla paket, vilket är varför det kan ha hamnat hos ett postombud. Prova att kontakta transportören. // Rut
Reply from Lensway
Thank you for your feedback! We are glad to hear that you are satisfied with us.
Reply from Lensway
That's great to hear! Thank you so much for the review, and welcome back! // Rut
Reply from Lensway
That's awesome to hear! Thank you for the review and welcome back! // Rut
A bad experience
I am still waiting to receive my lenses. They have been handed over to the delivery service but not delivered. No updates or information. It's very hard to contact the customer service.
August 7, 2024
Quick delivery and reasonable price.
July 16, 2024
They send what you order, but if you have problems, the customer service is useless.
They send what you order, so I don't give them 1 start, but that's all they do.
You need an invoice? They will tell you to go to Klarna and ask it from them (they don't send one with the order, nor can you find it on their website).
More was deducted from your account than should have been? They will tell you to go to Mobilepay or whatever you used for payment.
I guess if your package gets lost, they would tell you to go to Postnord/GLS/etc. and sort it out yourself, they sent the package, they don't care what happens after that.
It's like as if you bought something from an "offline" shop and when you asked for an invoice they would tell you to go to another building, to another company, if you paid more than should have, then they would tell you to go to the manufacturer of the cash register.
In short: don't expect any support, help from them if you have problems.
May 29, 2024
Unprompted review
Excruciatingly long delivery time.
Excruciatingly long delivery time.
It's been a week since ordering, and the package status is not yet "Packed", but I do receive marketing emails informing me I am running out of lenses, and should buy more. They are not even packed yet! Definitely not good enough.
May 11, 2024
Unprompted review
Delivery issue and bad customer service
When I placed my first order, everything went fine, I received my order few days after.
So I thought I could trust the website, now I place my second order 10 days ago and the parcel has not arrived, not even sure it has been shipped yet, but the payment has been captured.
I emailed the company, twice, I tried to call, I sent a message on Instagram and nothing has happened since. No answer, no help.
It will obviously be the last time I order from them
April 17, 2024
Unprompted review
0 customer service
Good products but 0 customer service! Emails never answered! Disappointing!
March 10, 2024
Unprompted review
Awesome service
Awesome service! Easy to find contact lenses, easy to order. Good price, good offer. Next day delivery to Denmark. I love it!
February 12, 2024
Er super glad for det :-) Er nemt med…
Er super glad for det :-) Er nemt med reminderen og at mine “mål” er gemt under min profil
February 8, 2024
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