LeonLite - Professional lighting made affordable Reviews 440

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and service as outstanding, highlighting the excellent quality of the lighting fixtures. Many people appreciate the helpful and cordial staff, with customer service frequently described as exceptional, responsive, and efficient in resolving issues. However, some customers expressed concerns regarding the product's quality, specifically mentioning that some lights stopped working within a few months or that the plastic threads on certain fixtures were a weak point. A few other people also felt that the process of obtaining replacement parts could be inconvenient, especially when trying to describe the needed part through text and photos.

What people talk about most

Product

Reviewers highlight positive aspects of the product, often praising its quality, ease of installation, and... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers praise the quick... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the high quality of products,... See more

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently highlight the... See more

Service

People report positive experiences with service. Customers frequently praise the quick and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased some landscape lights 2 or 3 years ago and one by one, i have ended up with 12 that have stopped working. I contacted Leonlite where i bought them from anf Italia D corresponded back. I h... See more

Rated 5 out of 5 stars

Italia's ability to solve my problem is what made my experience GREAT. As a Product Designer I know how much empathy and problem solving means to users. Love the original lights from 2023 but 1 went o... See more

Rated 5 out of 5 stars

LeonLite was willing to ship out two pathway lights. When I called company that sold them to me said you can purchase in quantity of 6 or 8. Two of my pathway lights where destroyed by landscaping tr... See more

Rated 5 out of 5 stars

I first reached out to the company and questioned if they had wall lights made of similar material as my PVC . Unfortunately, they did not, but when she asked me if the lights are still working that I... See more


Company details

  1. Lighting Store
  2. Landscape Lighting Designer
  3. Lighting Consultant
  4. Lighting Wholesaler

Written by the company

For over 20 years, LEONLITE, a subsidiary of TORCHSTAR, has been a landscape lighting pioneer, particularly in the field of E-commerce. As we listen to homeowners, we find they view landscape lighting as an investment in the beauty, safety, and entertainment of their home. Our latest expansion has been among landscape lighting professionals, who appreciate the company's product innovation, warranty, and high-quality design, engineering, and testing standards along with our support.


Contact info

4.8

Excellent

TrustScore 5 out of 5

440 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Just ordered a set of 12 low voltage…

Just ordered a set of 12 low voltage lights for my fence. They came with everything in the box ready to install minus the transformer. After installing the lights it transformed my backyard. All was good but during installation I noticed one of the lights was defective. After reaching out to the company they ask me a few questions and sent out a replacement. This company has great service and are quick to respond to resolve any issues would highly recommend.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Top-Notch Customer Service

Had a piece that accidentally broke possibly from me putting extra pressure on it. Reached out to customer service and within a couple hours they already had the replacement piece shipped out to me free of charge. Top-notch service right there!

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and Excellent Service

The customer service was excellent! I received a response to my email within 24 hours. My concern was addressed and easy to follow steps were given. When all was said and done, they honored the warranty on the product and are now delivering new lights!

It's not every day you get this kind of service. Very impressed!

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt

Prompt, professional and friendly communication . Italia addressed my issues quickly and helped me resolve my problems quickly. Thank you very much.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a set of 6 spotlights from LeonLite

I purchased a set of 6 spotlights from LeonLite, unfortunately 2 of these lost light intensity after about 6 months due to some LEDs that did not work.
I contacted their technical support and the communication was quick and efficient, in just over 1 day I received confirmation of the replacement and relative tracking of the shipment.
Professional and organized company.
Thank you!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great assistance difficult question

We had looked for our outdoor lights at multiple retailer from very high end to box stores. We couldn’t find what we needed. I thought I found something that would work but had a number of questions about whether the lights would work. Ruby was amazing and answered each of my questions. I really appreciated her help and effort to attach pictures to her emails. Thank you

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!!!

I would first like to say that I absolutely love my landscape lights they are everything I wanted and more.
I had to reach out to the company regarding a small issue. Italia D Customer Representative @ Touchstar immediately got back to me via email and the were no delay in any of her responses she help me with my issue and everything was taking care of. It was so nice dealing with such a great customer service representative she definitely gets 5 Stars from me for sure!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Italia D - Great Customer Support Rep

Italia D. was super friendly, responsive, and professional. It's good to see that Leonlite stands by their product warranty - no hassles. Just great and prompt customer service. Thanks Italia!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. I received my order promptly. It was securely packed and the quality of the product is very good.

March 31, 2025
Rated 5 out of 5 stars

Great lights had for a few years one…

Great lights had for a few years one blew out prematurely and they sent me a new one. Great communication and customer service!

April 14, 2025
Unprompted review
LeonLite - Professional lighting made affordable logo

Reply from LeonLite - Professional lighting made affordable

Hi Valued TorchStar Customer,

Thank you for your review! We are happy to hear that you had a good experience with our services. Could you please help us identify the Customer Service individual that helped you? This way they can get the recognition they deserve!

Rated 5 out of 5 stars

Great Customer Service!

I received prompt, friendly customer service. My problem was resolved very quickly. I plan to continue purchasing from your company.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product that is super easy to install. The lights Look incredible and I love all the features. Justin Lucas was a huge help throughout the process.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. My light was having issues and they made it easy to replace without a fight. Will continue to use them for sure.

April 10, 2025
Unprompted review

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