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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, ease, and reliability, especially when traveling with pets between the UK and Europe. Many highlight the exceptional staff, describing them as professional, caring, and highly knowledgeable, making stressful journeys smooth and pleasant. People appreciate the clear communication, personalized support, and the overall seamless user experience provided. However, some customers were dissatisfied with the customer service, specifically mentioning rude, unhelpful, and dismissive interactions with a particular individual. These reviewers reported feeling stranded, unsupported, and experiencing a lack of empathy when issues arose, such as missed connections or questions about documentation.

What people talk about most

Service

Customers had positive experiences with service, finding it professional, knowledgeable, and stress-free.... See more

Staff

Consumers generally find staff to be positive, highlighting their professionalism, helpfulness, and caring... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and... See more

Location

Clients share ambiguous opinions on location. While some customers found journeys like Calais to Folkestone... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe the experience as... See more

Based on these reviews

Rated 5 out of 5 stars

Bringing a pet to the UK has easily been one of the most stressful experiences I’ve ever had—but I honestly couldn’t have done it without Brenda and the amazing LePet team. Brenda, thank you for you... See more

Rated 5 out of 5 stars

Brenda is a star and could plan a military operation - she's super efficient and on point. Very good pre trip communication .I really appreciated all the emails making sure I had all the right documen... See more

Rated 5 out of 5 stars

Excellent service. Staff were contactable in advance to the date of travel and happy to answer questions and go through any of my concerns. On the day of travel, we were collected at the meet... See more

Rated 5 out of 5 stars

These guys are the best. It's stressful and complicated getting a dog back into the UK, and they take care of everything, and make sure you are set with the paperwork, so a smooth journey is assured.... See more


Company details

  1. Minibus Taxi Service

Written by the company

Take your dog or cat with you to the UK or France! The Le Pet Express minibus travels from the UK to France (and vice versa) on the Eurotunnel with your dog or cat by your side. Booking available online and regular pick ups from Ashford Rail Station, UK to Calais Frethun Rail Station, France. Departs Ashford: 10:00 a.m. Departs Calais Frethun: 15:00


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

322 reviews

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Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

At this point…

At this point, I can only comment on the process since I booked ahead and am yet to travel with my dog. But based on the ease of booking, information and communication so far, I’m very confident that all will go well! See you in September! —JohnW

April 2, 2024
Rated 5 out of 5 stars

Excellent

Very fast and complere information. Super, thanks!
Feedback: booking app was not very easy to understand. When you book for several people with one dog, it is confusing that the same dog has to be mentioned with each person.

March 15, 2024
Rated 5 out of 5 stars

Le pet express was amazing

Le pet express was amazing! Our driver reviewed our documents and made sure everything was done correctly. They also provide the best possible environment for your pet. I would highly recommend them for any travel to and from the UK.

March 6, 2024
Rated 5 out of 5 stars

Professional and helpful

Very professional, a few days before the journey I received a list of all the important points related to my dog's documents. I sent it to my vet and it was very helpful. The journey itself was smooth and very pleasant. The driver was so helpful and informative. He told us about every step on our way - what will happen, what to expect. The cages for dogs are comfortable and next to the seat, so you can always open and pet your dog if needed. My doggie went to sleep straight away 😄
I will definitely use Lepet in the future!

February 23, 2024
Rated 5 out of 5 stars

Fantastic Outstanding Experience

Professional and caring service! The Driver was very friendly and caring for the wellbeing of us, human and pet.

The Van was spacious. Enough room for the pets to move and also store luggage for us passengers. The Seats where comfortable and directly beside our lovely pets.

Amazing service, next time again!

February 3, 2024
Rated 5 out of 5 stars

Stress free crossing

Everything was a stress free as possible, the van and cages are in a good condition and the whole process was well explained and guided. If you get an early train in I wouldn’t recommend waiting at the Calais Frenthun train station as there is nothing there and it is rather cold!

January 21, 2024
Rated 5 out of 5 stars

Le Pet Express are excellent!

Le Pet Express are excellent!

I've travelled with my cat a few times and it's always hard to return to the UK without your own vehicle. Honestly, I'm so happy I found out about these guys and I can't recommend them highly enough.

Information available is outstanding - thanks for sharing your knowledge.

Made the trip so easy once I got to Calais, the driver was fantastic and it was really fun travelling with other pet owners.

We were able to leave a little before departure as we all got there beforehand. Each step of the way the driver explained what we needed to do, for the pet immigration side of things, our immigration and so on.

Highly recommend this company and I will be travelling with them again.

January 16, 2024
Rated 5 out of 5 stars

Wonderful experience

Being able to organise with a real person, in real time the trip with my pet made it a joy to book.
The van was very well put together so that pets and people could be side by side and be safe at the same time.
The preliminary checks with pet passports took a large weight off my shoulders.
Wonderful service, amazing attitude towards animals and fantastic staff that are willing to do all they can to help as much as possible. 10/10 would use again or recommend

January 11, 2024

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