Let Alliance Reviews 

I had a great experience with Sophia Hale this week who helped me set up my home insurance for a new rental property. Sophia contacted me after an online enquiry and kept in touch (without being pushy!) until I was ready to go ahead with the insurance. She made sure everything I needed was covered and made the whole process very easy. Let Alliance provided a reasonable price for the cover I needed including tenants’ liability & pet damage cover. Very good customer service.

Absolutely shit of a company
They finally answer a call and don’t say anything hear everyone else shouting in the background then they just hang up the phone.
Filled out the forms in the portal they message on WhatsApp we’ve received documents if we need anything else will be in touch don’t hear nothing so call them again for an update then they want something else.
Absolutely useless company just like their partner Nicholas Humphreys
I would give mins zero not even one but no option for that.
Also wanna know very personal questions about finances.

Adrian provided excellent service yesterday. He was genuine, kind and patient with me whilst I made my decision on insurance cover, and it was no bother to him to explain which plan covers what for another time. There was zero pressure to make an important decision and for that I am grateful. Thank you

I received a phone call from Iona Barron today to set up insurance. I was very pleased with the way she explained everything and I'm very grateful for the info she provided Steven Mahon

Carrie was excellent. I had some delays and she sorted them on the phone. She was also incredibly lovely which makes a difference.

If i could give more stars I would. Thank you for giving us a fresh start in a wonderful new home!

Unable to login into my account and the support is worse than useless, it just keeps redirecting me to different AI bots and support managers. All this is for a very simple thing, I just need to upload two pdfs, I don’t understand why I need to get involved with this thing at all, why can’t I just send the documents to the property agent. A total waste of my time.

Renewed by policy with Maia Iball. She was cheerful, helpful and polite. Great service. Thank you

Totally Horrendous Experience (I was acting as a guarantor). They 'require' far too much private financial information, reject anything redacted and just keen insisting over and over again that they 'need the full documents so they can complete their verification checks'

Mohammed Miah was very lovely and helpful, thanks Mo!

Great customer service from Iona Barron. She talk me through the whole details and process of my Tenants Insurance policy.

Freya Crompton was extremely professional, polite, and friendly throughout the entire call.She patiently walked me through all the available insurance packages, clearly explaining the differences and benefits of each option. She took the time to answer all of my questions and made sure I chose the exact policy to suit my needs.

Needed insurance sorting for the new flat i was moving into, they made it super simple.

Had a great service experience with Maia Iball. Appreciated her patience with me and thorough explanations throughout the Insurance process.

Halim Senturk was brilliant with all the support given today, with insurance for my new home. All was clear and helpful. Perfect customer service. Thank you

Have been going through referencing for weeks, they keep asking for new documents they never asked for previously. I'm living in air bnb's, calling them up to make sure the documents are sufficient, and they are emailing the letting agent to say they have to chase me.
Very disapointing service and very stressful to use.

I spoke to Halim Senturk today who was nothing but warm, knowledgable and helpful when arranging the insurance for my new flat. Thanks to him, I was given clear information about the policies on offer and could choose the option that was suited to me. Thanks Salim, top job, top man!

I spoke with Natasha Hargreaves regarding insurance for the rented property I’m moving into. I was very extremely happy and greatful with her customer service, she made the call very clear and easy to understand, took me through all the options and made sure I understood everything and anything I could not understand she took the time to explain everything. She was very helpful and gave me peace of mind.

Chatted with Ben Gilbert who explained the whole process easy, chatting away and didn't make the call feel mundane as this type of thing can end up being.

I'll make sure to hit you up for some golfing next time I'm in Wales.

Referencing process apparently takes forever unless you're happy with some mysterious third party company getting access to your bank account to spy on it, which I am not. I went around in circles getting a document cleared and signed off for referencing and all I got in the way of communication from its robot employees was being repeatedly asked to provide the same document I had already submitted multiple times. Why agencies use them and waste everybody's time rather than taking two minutes to check your references themselves is beyond me.

The only response you get from them at all is when you leave a negative review on Trustpilot. Online messaging? Nothing. Email? Nothing. Absolute sham of a company. Unsurprisingly, after repeated chasing the only response I got when I pointed out I had already supplied the evidence they kept asking me for was a short and impersonal reply along the lines of "contact your letting agent" (because apparently Let Alliance has no human staff)