Will Longman was really great and lovely to speak to, he was so helpful and patient, he talked me through all of the different packages and helped me choose which would be best for me, he was kind eno... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Let Alliance are one of the most kindest spoken helpful referencing agencies. I knew I would fail my referencing due to adverse credit history since my divorce, but they still helped me as much as the... See more
Company replied
I spoke with Harry Brumbill today to set up our new home insurance and couldn’t be happier. He was very professional while also having a sense of humour which I find is hard to come by lately. Every s... See more
Company replied
Adrian provided excellent service yesterday. He was genuine, kind and patient with me whilst I made my decision on insurance cover, and it was no bother to him to explain which plan covers what for an... See more
Company details
Written by the company
Let Alliance are part of the Barbon Insurance Group and provide specialist services for the private rental sector. Delivering intelligent and same day referencing and insurance solutions, alongside specialist buildings and contents insurance for letting agent, tenant and landlord customers.
Contact info
Dodleston House, CH4 9EP, Pulford, United Kingdom
- 01244564986
- marketing@letalliance.co.uk
- www.letalliance.co.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Harry Brumbill
Harry Brumbill, was exreamly helpfull, and sorted all the problems l had.
May 11, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for your feedback.
I’m really glad to hear that Harry was so helpful and able to sort
all the problems you had. We’ll make sure your kind comments are passed
on to him - they’ll mean a lot.
Thank you again for taking the time to leave a review.
I had a great time setting up insurance with Ben Gilbert
I had a great time setting up insurance for my new home with Let Alliance.
Explanations were provided in the easiest possible manner and was easy to grasp by Ben Gilbert.
His approach was calm and straightforward.
Great experience for me.
May 11, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for your wonderful review.
I’m really pleased to hear you had such a positive experience setting up your new home insurance with us, and that Ben’s clear, calm and straightforward approach made everything easy to understand. We’ll make sure your lovely feedback is passed on to him - it will mean a great deal.
Thank you again for choosing Let Alliance and for taking the time to share your experience.
Jessica Smith
Jessica Smith was a great help when sorting insurance for my new flat! Broke things down and explained them thoroughly and helped me decide the best cover for me. Thank you!
May 7, 2026
Unprompted review
Reply from Let Alliance
Thank you for sharing such positive feedback. We’re delighted to hear
that Jessica was able to break everything down clearly and help you
choose the right cover for your new flat. It’s great to know you felt
well supported throughout the process. We’ll be sure to pass your kind
comments on to Jessica and the team.
Great customer service
Halim Senturk has been very helpful and informative during my letting process, answering any questions I had and sending over all relevant documents via email. Great customer service.
May 5, 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to leave this feedback. We’re delighted
to hear that Halim has been so helpful and informative throughout your
letting process, and that he was able to answer your questions and
provide all the documents you needed. It’s great to know you’ve
experienced the level of customer service we aim to deliver. We’ll be
sure to share your comments with Halim and the team.
Clear, precise and patient
The agent (Halim Senturk) was very thorough in describing products. He was articulate and clearly spoken, whilst offering recommendations that suited me. Although it was a long phone call, due to many clauses, verifications and options being explained, I felt that Halim was patient and a good listener. This made it a very pleasant experience.
May 5, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for taking the time to share this lovely feedback.
We’re really pleased to hear that Halim took the time to explain all the
products and options clearly, and that his recommendations suited your
needs. We appreciate that some calls can be lengthy when there are lots
of clauses and verifications to go through, so it’s great to know you
still found the experience pleasant and felt listened to throughout.
We’ll make sure your comments are passed on to Halim and the team.
true support
I wanted to leave this review to recognise the incredible support I received from Katie at Let Alliance.
I contacted Let Alliance during a very difficult and emotional time, and Cater was absolutely outstanding from start to finish. She showed genuine compassion, patience, and understanding throughout the call, and never once made me feel rushed or unheard. Her call handling was professional, calm, and reassuring, and she took the time to listen and support me when I needed it most.
Katie is a real credit to Let Alliance. The kindness and empathy she showed made a huge difference to me, and I’m truly grateful for the support I received.
Thank you again, Katie — your help meant more than you probably realise..
May 1, 2026
Unprompted review
Reply from Let Alliance
Thank you for sharing your experience with us. We’re really glad to hear that Katie was able to support you during a difficult time. Her calm, patient and understanding approach is exactly what we aim to provide, and it’s great to know it made a difference for you.
We’ll make sure your feedback is passed on to her — it will mean a lot. Thank you again for taking the time to leave this review.
Thanks to Ben Gilbert.
I had a fantastic experience with Let Alliance, especially due to the exceptional service provided by Ben Gilbert. He was incredibly helpful and made the process of setting up my home insurance smooth and stress-free. Ben's friendly demeanour and clear explanations made me feel confident in my choice to go with Let Alliance.
May 1, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience with Let Alliance and that Ben was able to make everything smooth and stress‑free for you. He’ll be thrilled to know his friendly approach and clear guidance made a real difference. We truly appreciate you taking the time to share your feedback and are glad you feel confident with your home insurance. If you ever need anything in the future, we’re always here to help.
Insurance Policy
Thanks to Jessica Smith for her help in setting up the insurance policy needed for the apartment I'm renting. With an exceptionally friendly and pleasant approach, Jess was both very helpful and also very patient in dealing with my questions and hesitation to jump straight in. She sent me the info I needed to consider the options properly and than handled my return call impeccably.
April 28, 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to share your experience. We’re so pleased to hear how friendly and patient Jessica was while guiding you through your policy options. It’s wonderful that she gave you the space to consider everything properly and then handled your return call with such care. Your feedback will mean a lot to her.
Review for Rosa Johnson (Let Alliance)
I recently arranged a Rent Guarantee policy with Let Alliance and was supported throughout by Rosa Johnson. She was excellent from start to finish — clear, knowledgeable, and very patient in answering all my questions. Rosa explained the policy features in a straightforward way, guided me through the requirements, and made the whole process smooth and stress‑free.
Her professionalism and responsiveness gave me complete confidence in proceeding with the policy. I really appreciated her help today and would happily recommend her service to other landlords.
Thank you, Rosa, for your outstanding support.
April 29, 2026
Unprompted review
Reply from Let Alliance
Thank you for sharing such a detailed and thoughtful review. We’re delighted to hear that Rosa provided clear, knowledgeable and patient support throughout your Rent Guarantee policy setup. It’s great to know she explained everything so well, guided you through the requirements and made the whole process smooth and stress‑free. We’ll be sure to pass your kind words on to her.
Let alliance has been supporting us…
Let alliance has been supporting us through our pre tenancy application. Jessica smith (customer service)was most helpful considering how busy they can be, patient and kind. So greatful
April 29, 2026
Unprompted review
Reply from Let Alliance
Thank you for your feedback. We’re pleased to hear that Jessica was so helpful, patient and kind while supporting you through your pre‑tenancy application. We truly appreciate your kind words and will be sure to pass them on to her.
Worst insurance company
Worst insurance company
Prices too high
When you ask for cover insurance of certain things team said its not costly to cover which is a joke if you can’t cover for home stuff why are asking for monthly payments
Never recommend to anyone
April 28, 2026
Unprompted review
Reply from Let Alliance
Good morning Muhammad,
We’re sorry to hear about your experience and appreciate you taking the time to leave a review. We’d like to understand what has happened so we can look into this for you.
We’ve requested some further details via Trustpilot; if you could respond to that request, or contact our Customer Experience Team on 0330 333 7126, we’ll review your concerns and come back to you.
Ben Gilbert was extremely friendly
Ben Gilbert was extremely friendly. Very helpful throughout and thorough. High praise for his communication skills and commitment to ensuring you understand everything he is explaining.
April 28, 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to leave a review. It’s wonderful to hear how friendly and supportive Ben was, and that he took the time to explain everything clearly. Your praise for his communication and thoroughness will mean a great deal to him.
Mr Ben Gilbert was really calm
Mr Ben Gilbert was really calm
And supportive throughout my conversation
April 28, 2026
Unprompted review
Reply from Let Alliance
Thank you for your feedback. We’re pleased to hear that Ben was so calm and supportive throughout your conversation. We’ll be sure to pass your kind words on to him.
Cadey was very polite and professional
Cadey was very polite and professional. (Millie)
She had a very calming ora, and made everything run smoothly.
Thank you Cadey! :)
April 27, 2026
Unprompted review
Reply from Let Alliance
Thank you for your feedback. We’re delighted to hear that Cadey was so polite, professional and calming throughout your interaction. It’s great to know she helped everything run smoothly. We’ll be sure to pass on your thanks.
Amazing help today from Harry Brumbill
Amazing help today from Harry Brumbill, as needed to open new account after moving houses and his been very helpful and patient with all. Massive thank you.
April 27, 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to leave a review. It’s great to hear how supportive and patient Harry was, especially during your move. We really appreciate your kind comments, and he’ll be delighted to read them.
Ben Gilbert was very helpful
Ben Gilbert was very helpful, thorough and friendly. He made every step crystal clear
April 27, 2026
Unprompted review
Reply from Let Alliance
Thank you for your feedback. We’re delighted to hear that Ben was so helpful, thorough and friendly, and that he made every step crystal clear. We’ll be sure to pass on your kind words.
Let alliance have been great
Let alliance have been great. Really easy process, was informed the whole way through. I had a lovely phone call with Ben to go through insurance options, it was quick and easy! Thankyou Ben from Let Allience.
April 27, 2026
Unprompted review
Reply from Let Alliance
Thank you for your feedback. We’re delighted to hear that you found the process so easy and that you were kept well informed throughout. It’s great to know that Ben was able to guide you through the insurance options quickly and clearly. We’ll be sure to pass on your thanks.
Corey Hall was very attentive and…
Corey Hall was very attentive and professional throughout our call to arrange tenants insurance. Corey was very open and honest and ensured I was correctly informed before I agreed to the policy.
April 23, 2026
Unprompted review
Reply from Let Alliance
Thank you for your feedback. We’re pleased to hear that Corey was so attentive and professional while helping you arrange your tenants insurance. It’s great to know he provided clear, honest information to ensure you felt fully informed before proceeding. We’ll be sure to pass on your kind words.
house insurance
Sarah Poole answered my call for house insurance and right from the start guided me through the process, answered all my questions. She walked through the policy which was great. I think she is a great asset to Let Alliance and very efficient.
April 16, 2026
Unprompted review
Reply from Let Alliance
Thank you for your feedback. We’re delighted to hear that Sarah guided you through the house insurance process so clearly and answered all your questions with care. It’s wonderful to know you found her efficient and such an asset to Let Alliance. We’ll be sure to share your kind words with her.
Service was really informative
Service was really informative, clear and helpful. It was quick to speak to an advisor too.
April 22, 2026
Unprompted review
Reply from Let Alliance
Thank you for your lovely feedback. We’re really pleased to hear that you found the service clear, informative, and helpful, and that you were able to speak to an advisor quickly
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