Cameron was very helpful. He was efficient and answered all my questions in a professional manner, which I really appreciated. For me personally, he was slightly pushy, but once we had decided to go w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ellie was extremely helpful all the way through the process, and very patient with me when I had technical issues! She explained everything very clearly on my arrival at the flat, and told me how... See more
Company replied
It was a pleasure to be helped by Rhyan, he is a polite person who takes his time to explain things in detail. He explained that the property is suitable for investors because there is a long time ten... See more
Company replied
Chris was very open and honest and gave clear information about the companies process. I only mark as a 4 rather than a 5 as the process itself is not especially suitable for standard home buyers but... See more
Company replied
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Let Property
Dear Temitayo,
We truly appreciate your positive feedback! It’s fantastic to know that our efforts have made a difference in your experience. Thank you for your support, and we look forward to assisting you again in the future.
Best regards,
Let Property Service Team
Marcus was very responsive and helpful…
Marcus was very responsive and helpful with the valuation and explaining the process. Although we didn’t end up doing a deal I would definitely recommend let property.
July 27, 2026
Unprompted review
Reply from Let Property
Dear Ellie,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with us. Our team works hard to ensure our clients receive the best service possible, and it’s incredibly rewarding to know we’ve met your expectations. We appreciate your support and look forward to assisting you again in the future.
Best regards,
Let Property Service Team
Freddie Power was the agent for our…
Freddie Power was the agent for our sale he was very professional and thorough would highly recommend this service
July 21, 2026
Unprompted review
Reply from Let Property
Dear Ian,
We’re so pleased to hear that you had a great experience! Thank you for your kind words and for trusting us with your property needs. Your satisfaction is our top priority, and we’re here whenever you need us.
Best regards,
Let Property Service Team
Reply from Let Property
Dear Squid,
Your positive feedback is much appreciated! We’re glad we could provide the support you needed and that you had a smooth experience with us. Thank you for your trust, and we’re here for you anytime.
Kind regards,
Let Property Service Team
Thanks Kara
Had a brief chat with Kara , she was very polite and professional and made things sound simple for me . Thank you .
July 24, 2026
Unprompted review
Reply from Let Property
Dear Stephen,
Thank you for sharing your positive experience! It’s wonderful to know that you’re happy with our service. We’re committed to maintaining high standards, and your feedback helps us stay motivated. We look forward to assisting you again.
Best wishes,
Let Property Service Team
Very good service to set up a property…
Very good service to set up a property for sale by both Aica and Anthony. Good attention to detail and now the property has been advertised for sale on all the platforms. Fingers crossed for some offers soon.
July 23, 2026
Unprompted review
Reply from Let Property
Dear Alan,
We really appreciate your positive feedback! It’s great to hear that our service exceeded your expectations. Thank you for choosing Let Property, and we’re excited to work with you again in the future.
Best regards,
Let Property Service Team
Very informative and clear process
Very informative and clear process - could ask as many questions as needed to ensure complete clarity. Hoping for a speedy sale!
July 24, 2026
Unprompted review
Reply from Let Property
Dear Anna,
Thank you so much for your kind words! We’re so pleased to hear that our service met your expectations. It’s feedback like yours that inspires us to keep improving and offering the best experience possible. We’re always here to help if you need anything!
Best regards,
Let Property Service Team
They was litrally on my case all day to…
They was litrally on my case all day to get 3k over to them and promised of anything happens a full refund would be made
I sent the 3k then got a txt back the next morning sorry the buyer (not me ) has pulled out
I asked over and over for a refund and kept getting new houses 500 likes away from me to buy
When I had enough and asked for my money back they said email theee not me and when I did email them 10 days ago I got a reply if you win you koney back it will be 5 to 10 days
Its been 11 days heard nothing
Emailed so many times and nothing
July 11, 2026
Unprompted review
Excellent advice, clear and honest
Excellent advice and clear honest interpretations. Very pleased with Aoife's support
July 9, 2026
Unprompted review
Reply from Let Property
Dear Ade,
We’re overjoyed to read your positive feedback! It’s always our goal to provide an outstanding experience, and we’re thrilled to see that reflected in your review. Thank you for your support, and we hope to assist you again soon.
Best regards,
Let Property Service Team
K Dickson
Christopher was very helpful with all my Q&A but its a service I was not looking for I was looking for other housing service and not taking away from Christopher who helped all the way
July 24, 2026
Unprompted review
Reply from Let Property
Dear Kenny,
Thank you for your fantastic review! It’s feedback like yours that motivates us to continue delivering the best service possible. We’re grateful for your trust and look forward to serving you again in the future.
Warm regards,
Let Property Service Team
Reply from Let Property
Dear Kuljit,
Your feedback is greatly appreciated! We’re so glad to hear that you had a positive experience with Let Property. Thank you for choosing us, and please don’t hesitate to reach out if we can assist you further.
Kind regards,
Let Property Service Team
Alex the customer service agent was…
Alex the customer service agent was very knowledgeable, he explained everything clearly and was very pleasant.
July 24, 2026
Unprompted review
Reply from Let Property
Dear G Bucknall,
We’re delighted to hear about your positive experience with our team! Your satisfaction is our top priority, and your kind words mean a lot to us. Thank you for your support, and we’re always here if you need anything.
Best regards,
Let Property Service Team
I had a great experience with Isaac
I had a great experience with Isaac. He was professional, helpful, and easy to deal with throughout the process. He explained everything clearly, answered any questions I had, and made sure everything went smoothly. I appreciate his effort and would happily recommend him to others.
July 20, 2026
Unprompted review
Reply from Let Property
Dear Mohammad,
Thank you for taking the time to share your positive experience! It’s wonderful to know that our team could provide the assistance you needed. We’re always here to help, and we look forward to working with you again.
Best regards,
Let Property Service Team
Reply from Let Property
Dear Customer,
We really appreciate your positive feedback! It’s great to hear that our service exceeded your expectations. Thank you for choosing Let Property, and we’re excited to work with you again in the future.
Best regards,
Let Property Service Team
If I could give Let Property zero stars, I would
My experience with Let Property has been one of the most frustrating and disappointing customer service experiences I have ever encountered.
I reserved a property through Let Property and proceeded with the purchase in good faith, spending approximately £1,500 on legal fees during the conveyancing process. As matters progressed, information came to light that significantly impacted the viability of the purchase and ultimately made it commercially unfeasible to proceed. This was not a case of simply changing my mind.
I raised my concerns and requested the return of my Buyer's Premium at an early stage, yet my complaint was repeatedly dismissed. Despite providing further evidence, including the management pack they requested, and despite my complaint being escalated to senior management, every response simply repeated the same generic position without meaningfully addressing the specific issues or chronology of events that I had raised.
Communication throughout the process was poor. Emails often went unanswered, I had to repeatedly chase for updates, and I was left with the impression that once the Buyer's Premium had been received, customer service became an afterthought.
The entire experience has cost me around £4,500, including legal fees, and despite making every effort to resolve the matter amicably over several months, Let Property showed little willingness to properly consider the circumstances surrounding my case.
As a property investor, I value professionalism, transparency and accountability. Unfortunately, my experience with Let Property fell well below the standards I expected.
Based on my personal experience, I would not use Let Property again, nor would I recommend them to anyone considering purchasing a property through their platform.
July 24, 2026
Unprompted review
I had a fantastic experience with…
I had a fantastic experience with Ellie. She helped me throughout this whole process and turned a stressful “renting” situation into a very easy smooth process. She was there every time with her very prompt responses and she understood me about all of my concerns. I’m so happy to work with let property management and particularly with Ellie and I totally recommend.
July 24, 2026
Unprompted review
Reply from Let Property
Dear Kevser,
We’re so happy to hear that you enjoyed your experience with Let Property! Our team is dedicated to providing top-tier service, and it’s great to see that reflected in your review. Thank you for your trust and support!
Best wishes,
Let Property Service Team
The people I delt with opened my eyes to certain issues that I either have to address or sell my property for a lot less than I want to.
The people I delt with were great. They were honest and up front. Unfortunately the likelyhood of us doing any business seems impossible at the moment, but they were professional and I would deal with them again.
July 17, 2026
Unprompted review
Reply from Let Property
Dear Michael,
Thank you for sharing your positive experience! It’s wonderful to know that you’re happy with our service. We’re committed to maintaining high standards, and your feedback helps us stay motivated. We look forward to assisting you again.
Best wishes,
Let Property Service Team
Spoke to a lovely man called Scott
Spoke to a lovely man called Scott, he asked why i wanted to seel a prooerty, after i explained why to him he gave me a good feedback about the company, and said i could get back to them anytime i need to. Scott was very polite, well mannered and professonal and was lovely for helping me.
July 23, 2026
Unprompted review
Reply from Let Property
Dear Christine,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly encouraging, and we’re grateful for your support. Please don’t hesitate to reach out if you need further assistance.
Warm regards,
Let Property Service Team
I had a great experience with Nathan…
I had a great experience with Nathan from Let Property. The team was professional, friendly, and always quick to respond to any questions I had. They kept me informed throughout the process, making everything as smooth and stress-free as possible.
Their knowledge of the market was excellent, honest, approachable, and genuinely helpful at every stage.
I would highly recommend Let Property to anyone looking to buy or sell a tenanted property. Thank you for providing such an outstanding service!
July 21, 2026
Unprompted review
Reply from Let Property
Dear Martyn,
Your glowing review made our day! We’re committed to providing excellent service, and it’s rewarding to hear that we achieved that for you. Thank you for sharing your experience, and we’re here for you anytime you need us.
Best regards,
Let Property Service Team
Explained everything clear would…
Explained everything clear would recommend
July 2, 2026
Unprompted review
Reply from Let Property
Dear Joanne,
Thank you for your positive review! We’re so pleased to hear that you enjoyed your experience with us. We value your feedback and are always here to help with any future needs. Thanks again for choosing Let Property!
Kind regards,
Let Property Service Team
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