I had a problem booking a spot for Inverness Half Marathon due to a technical glitch. I was not provided with a booking reference number or any further event details. After contacting support, on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Frankie very responsive and happy to help with your query. The main running page is easy to use and view. The filters on a start list wouldn’t work and it appears it doesn’t matter what name you regis... See more
I got some helpful answers for my first question, then no responses after. I thought this was a live chat, so not what I was expecting, but then there’s still no response so I’m a little bummed about... See more
Haven’t had issues with the website. I wish there was a few more features with race registration. I had a question about picking up my race packet. My question was answered with what I needed to do. O... See more
Company details
Written by the company
Let's Do This exists to inspire anyone and everyone to have incredible moments, make unforgettable memories, and feel alive. With 1000s of incredible experiences to choose from, we're here to help you find your next moment whether it is running, cycling, triathlons, swimming, trail or obstacle.
Contact info
Smiths Building, Lower Ground Floor, 179 Great Portland St,, W1W 5PL, London, United Kingdom
- support@letsdothis.com
- www.letsdothis.com
4.1
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Quick and friendly support
Super quick and friendly support when I needed to change my address for the event :)
October 28, 2025
Best back up
Helped me effortlessly with every enquiry
Very helpful staff
October 29, 2025
Unprompted review
Super helpful and handy
Super helpful and handy! Love their races. Quick reply times and helpful support.
October 29, 2025
Unprompted review
I needed help finding my London…
I needed help finding my London Marathon reference code, and the response time to my query was prompt, and it was sorted out quickly. Super service.
October 24, 2025
Unprompted review
Erroneous booking corrected!
I made an error on a booking (incorrect details) but within a couple of emails Frankie identified the issue and sent the corrected booking details on to me - very relieved and grateful that it was sorted so quickly- thank you!
October 28, 2025
Unprompted review
Great follow up to my question
Great follow up to my question. Friendly replies. Lori
October 19, 2025
Completely disregards privacy laws
Signed me up for an email list I didn't ask for. I tried using the unsubscribe link three times, but they kept emailing me. When I reached out to support, I got a canned AI response empathizing with my inability to unsubscribe. Then a CS agent had the nerve to say the emails I got (trying to get me to finish signing up for the race) weren't marketing.
October 1, 2025
Unprompted review
Reply from Let's Do This
Hi Max,
Thank you for taking the time to share your feedback and we're very sorry to hear about your experience.
After double-checking, we can confirm that the email you received was a transactional 'abandoned cart' message rather than a marketing email. These types of emails are sent when an email address is entered into a booking form upon registering for an event and are permitted as part of the service process. This is because they relate directly to the completion of a registration or booking and are therefore not promotional content.
I can also see that our CEO responded to your email prior to this review, confirming these are legitimate emails but that he has asked our team to explore options that would allow users to opt out of these transactional reminders in the future. In the meantime, we will manually ensure that you no longer receive any further communications from us.
We’re sorry again for any frustration caused because of these emails. If you have any further questions or need assistance, please don’t hesitate to reply to our email—we’re here to help.
London marathon entry
I was directed to this company due to an issue with London marathon entry. It takes multiple messages to get past AI then eventually when I person responds they told me they couldn't help.
October 8, 2025
Reply from Let's Do This
Hi Jerry,
Thank you for your feedback.
We can see that you reached out to us three times regarding your London Marathon Good for Age application. Each time, after two interactions with our AI assistant, a member of our team responded and provided the same guidance to help resolve your query.
Both our AI agent and our team explained that, as the issue relates directly to the event’s application process, you would need to contact the marathon organisers to review your application. We appreciate this may not have been the answer you were hoping for, but as the organisers manage all eligibility and entry decisions, they are best placed to assist.
We hope you’ve since been able to get in touch with them as recommended. If there’s anything else we can support you with, please don’t hesitate to let us know.
I still haven’t been helped yet
I still haven’t been helped yet, haven’t heard from anyone.
Update: Saw your message. Just sent an email. Thanks, hopefully it gets fixed.
FYI, I said the Ai answered my question because it told me someone would be contacting me. But no one ever did. Maybe don’t use Ai.
October 1, 2025
Reply from Let's Do This
Hi Samantha,
Thank you for your review and sorry to hear you haven't had your question answered. We’ve checked our records and can see two enquiries from you in our inbox.
In your first enquiry, you spoke with our AI Agent and, when asked if your question had been answered, you confirmed that it had so the conversation was automatically closed. For your second enquiry, our team requested a bit more information to assist you further, but we didn’t receive a reply, so that conversation was also closed after a short time.
If you still need any help or would like to follow up on your original question, please don’t hesitate to reply to the team asking for more information about your enquiry, or email us directly at support@letsdothis.com. We’ll be happy to assist.
Slow website
Tried to register for a 5K but the website was really slow and twice was so slow that it made a loading page error. It kept freezing every time you move to a new section to fill. Closed in my face and then had to refill everything. It took an hour to be able to register for the run and almost gave up and not register because of the website.
October 2, 2025
Unprompted review
Reply from Let's Do This
Hi Rachel,
Thank you for taking the time to share your feedback.
We’re so sorry for the frustration you experienced with the website while registering as that’s certainly not the experience we want for our participants. We appreciate your patience and are glad you were ultimately able to complete your registration.
If you ever run into any other issues or need assistance in the future, please don’t hesitate to reach out to our team directly at support@letsdothis.com and we’ll be happy to help.
Slow customer service
I have asked twice to have a race entry deleted (as you are not trusted to do this yourself…) from my profile and keep getting assurances it will be done and 9 days later it still hasn’t been completed.
Really is a poor response from customer service on a very poor app.
September 21, 2025
Reply from Let's Do This
Hi Fred,
Thanks for your feedback and we’re really sorry it took so long to get this sorted for you. It looks like your initial request was closed because our AI Agent had recorded that you’d confirmed everything was resolved, which is why the removal didn’t go through as expected.
We can definitely look to improve the way our AI Agent handles these situations and the clarity of its responses. I’ve checked your account, and I can confirm that your event has now been removed.
We’ve also passed your feedback on to the team, as we agree it would be better for participants to be able to remove their own events in the future.
Thanks again for raising this with us and please do reach out if you have any further questions.
Paid £93 for half marathon entry's and…
Paid £93 for half marathon entry's and received nothing. Can't get any response from customer services. There is no number to call.
September 29, 2025
Unprompted review
Reply from Let's Do This
Hi Andy,
Thanks for your review and for sharing your concerns.
We've had a look at your email and can see that we replied within 9 hours of receiving it. We aim to get back to all enquiries within 24 hours of receiving them so we feel, on this occasion, this has been a fair response time.
Whilst we don’t operate a phone line, we are able to resolve all enquiries quickly and effectively via email, our chat service or through our Help Centre.
Your confirmation email and receipt were sent to the email address used at the time of your booking and, to be sure, we’ve also resent these to you and the other people on your booking.
We hope this clears things up, but if you still have any issues, please don’t hesitate to reply to our email and we’ll be happy to help.
Reasonable Website, Slight glitch when registering
The website seems to cover everything you need for managing event registrations. I found the website was a bit slow, and when I created an account to register for an event I was sent an email with a verification code in it. Viewing the email in Microsoft Outlook the verification code part was badly formatted so that I could only read the first 2 digits and the top half of the second 2 digits. I actually viewed the source code of the email to find the whole verification code! Hopefully their tech team can sort that out so that other people don't have the same issue.
September 29, 2025
Unprompted review
Frankie from Let’s Do This was super helpful
Frankie from Let’s Do This was super helpful in sorting out an admin error I made with deferring my GNR place, I’d accidentally cancelled it not deferred but it was soon rectified, thank you!
September 5, 2025
Unprompted review
Good experience
Haven’t had issues with the website. I wish there was a few more features with race registration. I had a question about picking up my race packet. My question was answered with what I needed to do. Overall, my experience was fine.
September 25, 2025
Excellent experience
Excellent experience! Top notch customer service, quick communication and exceptional experience. Thanks team!
September 23, 2025
Unprompted review
New Forest is a beautiful places. Lots to do and see, but certainly not flat.
Because I thought the New Forest is flat, I signed up for a cycling event. It certainly is not, and I thought also it was cycling in the woodlands kind of atmosphere, rather than the roads.
However, because of all the beautiful nature that surrounds the whole event, it makes it a great experience, the lovely villages and all the animals that are free to roam around freely. That makes it great.
Thank you to all those who organised it and to all the Marshals who were there to guide and keep us safe.
September 19, 2025
I like that there are organizations…
I like that there are organizations like this that promote physical activity for better development both personally, as well as in society in general, so this helps to have a healthier and more productive country
September 16, 2025
..but don't use the refundable…
Overall really good but don't use the Refundable add on unless you're willing to pay GP practice for medical evidence for minor injuries. Waste of money.
September 16, 2025
Unprompted review
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