I would never call Raul Gonzalez a scammer. The reason I gave you people a 4stars is because you waited for me to complete the challenge and congratulated me and then you hit me with a “we regret to i... See more
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See what reviewers are saying
Level up society pays, just received email confirmation that my money is on the way from deel. The negative reviews made me so anxious, payout process takes time, but they honored their word.
I started trading with leveled up society about a month or so ago the very first red flag was when my stop was at $500 or some change and when it hit my stop loss they end up charging me with... See more
Gianella was great! she resolved my issue very quickly with low to no wait time. I have tried a bunch of firms and one thing I've always had an issue with was the customer service experience, either t... See more
Company details
About Leveled Up Society
Written by the company
Contact info
United States
- www.leveledupsociety.com
3.3
Average
1K reviews
Hasn’t replied to negative reviews
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Valentina told me i just breached my…
Valentina told me i just breached my account without a reason even though i asked for one. I basically got scammed out of many hours of my life and also 1080usd
Do not trust this company i passed all challanges just to get scammed after i request my first payout
August 19, 2023
Reply from Leveled Up Society
Dear Valued Trader,
I hope this response finds you well. I would like to address the concerns you raised in your recent review, and I appreciate the opportunity to provide clarity and resolution.
First and foremost, I'd like to extend my sincere apologies for any inconvenience or frustration you may have experienced. We take every user's experience seriously and are committed to providing a transparent and reliable trading environment.
In your case, it appears that you were not provided with specific information about the outcome of our investigation into your account. I want to assure you that this was not our intention, and we deeply regret any confusion this may have caused.
Upon your review, our Risk team conducted a thorough investigation into your account. The outcome of this review indicated that there were account management issues that were not in compliance with our platform's policies. As a result, your account was disabled to maintain the integrity and fairness of our trading environment.
While we understand that this decision may be disappointing, please know that it was made after careful consideration and in accordance with our Terms of Service. The decision aims to ensure a level playing field for all traders.
To provide you with more detailed information about the specific reasons for the outcome, we have sent you an email detailing the findings of our investigation. If you haven't received this email yet, kindly check your spam or promotions folder, as it may have been filtered there.
Again, I want to apologize for any inconvenience and frustration you may have experienced. We genuinely appreciate your feedback and are committed to continuously improving our services.
We wish you the best of luck in your trading journey, and if you have any further questions or require assistance in the future, please don't hesitate to reach out to our customer support team. We are here to assist you.
Thank you for your understanding and for being a valued member of our trading community.
Best regards,
Leveled Up Society Support Team
Absolutely horrible company they do not…
Absolutely horrible company they do not pay out and then block you like scammers / frauds
August 15, 2023
very simple and easy!!
August 17, 2023
Fanco provided excellent service
August 16, 2023
I was helped in a matter of minutes
I was helped in a matter of minutes. Quick and fast.
August 16, 2023
My First Experience Payout with LUS
I am very grateful to be working with LUS team I just signed the contract and LUS team has already programmed my payout already. LUS team always give me immediate response regarding every issues I have such as KYC verification, signing the contract, missing account credential email, and payday inquiry. LUS gave me a genuine experience in terms of trading wise I really like the trading environment of the prop firm gave me and how they treated the customer as well. Thank LUS team!
August 17, 2023
Unprompted review
they banned me based on "KYC/AML"
they banned me based on "KYC/AML"
I Did passed my 2 phase challenge I got funded then on my first withdrawal and refund they emailed me saying I violated KYC/AML with any explanation
Don’t buy from these scammers I swear they will scam you in bright daylight.
Here is my account number 88949932
Edit: They even banned my dashboard account after I said I will report them.
They even emailed me a discount code to buy another challenge here’s the code
“LeveledUpSociety”
Edit after Level up society replied. I didn’t do anything that goes against the leveled up society policy you guys just closed my dashboard account my live account and my account never breached you guys closed my account because of KYC. It’s not my first prop firm account I have other accounts with other prop firms as well. Its the same scene as My Forex Funds you guys scamming your customers to fill up your own pockets. Hope that CFTC freeze your accounts as well.
And they don’t even reply back to my email I did sent them a lot of emails but I never got a response from them
August 11, 2023
Unprompted review
Reply from Leveled Up Society
Dear Elham,
We are sorry to hear about your concerns and the frustration you've experienced regarding your simulated account. After carefully reviewing your account history, it appears that your account was breached due to account management issues. An email was sent to you explaining the details of this action.
We understand that this situation can be disheartening, and we sincerely apologize for any inconvenience it may have caused. To get a comprehensive understanding of the actions taken and the reasons behind them, we kindly request you to please revisit the email you received. It should provide you with further information regarding your account status and the necessary steps moving forward.
We are committed to providing a transparent and supportive simulated trading environment, and we appreciate your patience and cooperation in this matter. If you have any additional questions or require further assistance, please feel free to reach out to our support team. They are here to help and provide any clarification you may need.
Thank you for your understanding, and we wish you the best in your simulated trading endeavors.
Sincerely,
Leveled Up Society Support Team
Once I got paid, they banned me based on "KYC/AML"
Once I got paid, they banned me based on "KYC/AML"
Got my first payout as well as my refund, and 2 weeks thereafter when I requested my second payout, I received an email from support saying they are having some issues with "Deel" (who they use to pay you out). I then queried my payout a couple days later, to which I was told they will inform me once the issue has been resolved. Later that day, I received another email from the "Risk Team" advised that I was banned from using LevelledUp even though I had existing challenges ongoing, without notice nor explanation.
Their reasoning was because I "violated their KYC/AML and account management rules and procedures". They also went on to quote that, "Nefarious activity related to KYC/AML screening is not tolerated at LevelledUp"
I then asked that they elaborate on how I breached these violations they referenced, and to please explain what nefarious activity they have come across on my account that would cause me to violate the account management rules?
I received an email from "Support" suggesting that they have requested the staff to give me a more detailed explanation and they would email me back "soon" with more information.
Immediately after that, I received a "Rate your conversation" email .
Then, NO RESPONSE FOR DAYS
2 days later, I followed up on an update, emphasizing that it is unacceptable that such actions have been taken without sufficient explanation, and when asked for valid reasoning behind their actions, I received absolute no response.
I received an email from "Support" hours later suggesting they "take the security and privacy of our traders very seriously". "Due to security and confidentiality reasons, we are unable to disclose specific details regarding the identified trading behavior that led to our decision".
I don't get it, it is my account and my trading, why am I not allowed to know what has gone on in my own trading account.
PATHETIC is the only word that comes to mind!
Once they saw I was consistently making profits without breaching the "Daily DD" limits, they identified me as a risk to their business profits and wanted me out!
1 word of advice to anyone reading this!
Pay a little more - and go with a known brand! You buy cheap - You get cheap! I learnt the hard way!
August 7, 2023
Unprompted review
Reply from Leveled Up Society
Dear Daniel,
We want to extend our sincerest apologies for any inconvenience and frustration you've encountered while using our platform. Your feedback is important to us, and we deeply regret any negative experience you may have had.
We understand that receiving your payout followed by the discovery of account management issues and subsequent disablement must have been disheartening. It's certainly not the experience we aim to provide our traders, and we take full responsibility for any shortcomings in this regard.
Please know that the decision to disable an account due to account management issues is made in line with our commitment to maintaining a safe and secure trading environment for all users. While we regret any inconvenience this has caused you, we hope you understand that this step is essential to uphold the integrity of our platform.
We genuinely appreciate your time spent on our platform and the trust you've placed in us. We sincerely wish you the best of luck on your trading journey, whether it be with us or elsewhere. If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to reach out to our customer support team. We're here to assist you and provide clarity on any concerns you may have.
Once again, we apologize for any frustration you've faced and assure you that we're committed to continuous improvement and providing the best possible trading experience for all our users.
Thank you for your understanding.
Best regards,
Leveled Up Society Support Team
Leveledupsociety is one the best prop…
Leveledupsociety is one the best prop firm with low fees but high profits
August 12, 2023
Reply from Leveled Up Society
Dear Valued Trader,
We greatly appreciate you sharing your feedback regarding the use of magic keys on our platform. We apologize for any inconvenience you may have experienced due to the restriction on this tool.
We understand that convenience and ease of use are essential aspects of any trading platform, and we regret that the restriction on magic keys has caused you frustration. The decision to disallow certain tools or features is often rooted in ensuring a fair and transparent trading environment for all our users.
Please know that our priority is to maintain the integrity and reliability of our trading platform, and this sometimes necessitates certain limitations on tools that could potentially impact the trading experience for our entire community.
We sincerely apologize for any inconvenience you've encountered as a result of this restriction. Your feedback is valuable to us, and we are always looking for ways to enhance our platform while adhering to our commitment to fair trading practices.
If you have any further questions or concerns, or if there's anything else you'd like to discuss, please don't hesitate to reach out to our customer support team. We're here to assist you and provide you with the best possible trading experience.
Once again, we apologize for any frustration you've experienced and appreciate your understanding.
Thank you for choosing Leveled Up Society as your trading platform.
Best regards,
Leveled Up Society Support Team
I had trouble getting access to my…
I had trouble getting access to my account and William emailed me the instructions to gain access. I followed the steps and access my account quickly! thanks great support and very fast response as well!!!
August 11, 2023
Unprompted review
Claudia really helped me with quick…
Claudia really helped me with quick response time and immediate solution to issue.
August 11, 2023
Unprompted review
I’m unable to directly select a mt4 …
I’m unable to directly select a mt4 acct without waiting 24 hrs each time it didn’t use to be like that
August 10, 2023
Reply from Leveled Up Society
Dear Delana,
We appreciate you taking the time to provide feedback about your recent experience with our platform. We apologize for any inconvenience you have faced regarding the MT4 account selection process.
We understand that waiting for 24 hours each time to directly select an MT4 account is not the experience you were accustomed to, and we're genuinely sorry for any frustration this has caused.
To address your concern in a more precise manner, we kindly request that you provide us with additional details about the issue you encountered. If you could send us an email at support@leveledupsociety.com with more specifics about your situation, it would greatly assist us in understanding the problem you faced. Any relevant information, such as the steps you took, the account involved, and the specific error message (if any), will be valuable in our efforts to rectify this issue.
Your input is important to us, and we are committed to ensuring that our platform provides a seamless and user-friendly experience for all our traders. By providing us with more detailed information, you will be helping us take steps towards resolving the problem and preventing similar occurrences in the future.
Once again, we apologize for any inconvenience you have encountered, and we appreciate your patience and cooperation as we work to address this matter. Our customer support team is here to assist you, so please feel free to reach out to us at any time.
Thank you for your feedback and for choosing Leveled Up Society as your trading platform. We look forward to hearing from you and resolving this issue promptly.
Best regards,
Leveled Up Society Support Team
5 star experience for me so far
5 star experience for me so far I must say a special thanks to Gianella for assisting me with a mistake I made during registration fast response time and good communication skills I must say
August 9, 2023
Unprompted review
Best :d :d :d :d
August 9, 2023
Unprompted review
yes I appreciate the response but only…
yes I appreciate the response but only through mail I was expecting this very response from the chat box but it was really confusing
August 7, 2023
They were really quick and super helful
August 8, 2023
Unprompted review
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