lexham provides cheap insurance for young riders i like them. but whats ruins it, is getting in touch with them. im late on a payment and need support paying due to a situation with my banking. Ive be... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The insurance was quick and easy to set up. The prices and the excess were very high. Especially the mandatory excess. Also there was only an option to select 'Garage' in terms of where the vehicle... See more
Company replied
The process was quick and easy however for a new scooter rider the price given is expensive. I know people who are charged under £500 yet I was charged nearly £2,000. Lexham are my first insurance com... See more
Company replied
I renewed my motorcycle insurance by telephone. This was a very frustrating experience because during the process the operator had to read out a lot of the stuff that was in the renewal letter. This t... See more
Company replied
Company details
Written by the company
Lexham Insurance is a specialist insurance broker providing motor insurance solutions since 2000. Starting as a dedicated motorcycle, scooter and moped insurance broker, we are proud to offer a wide range of insurance schemes for riders across the UK. From learner riders and commuters to delivery riders, electric motorcycles and adventure bikes, our products are designed to support a broad range of riders, vehicles and insurance needs. Over the years, Lexham has evolved from a specialist two-wheel insurance broker into a broader specialist motor insurance business. Today, our insurance services include motorcycle, scooter, motorhome, campervan, quad bike and commercial vehicle insurance. Based in Norfolk, our team supports customers across the UK. We value the feedback shared through reviews, which helps us continue to develop our products, services and customer experience.
Contact info
United Kingdom
- www.lexhaminsurance.co.uk
3.4
Average
2K reviews
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Really like lexham
Really like lexham. Great stuff who explain and helpfull thought the process. Got modification on bike and was no problem to insure. Also think price was fair. Highly recommended.
March 12, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for taking the time to post a review. Great to hear you were happy with the service and price.
Worst administration department in the…
Worst administration department in the world. Find a different insurance company if you can
March 27, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for taking the time to leave us a review. I am sorry that you feel that way, if you would like to forward your dissatisfaction to complaints@lexhaminsurance.co.uk we will be able to look into this for you.
Not recommended at all
Absolutely awful experience with them, they provide me 2 different quoting price with the same quote policy reference number over the phone and retrieving by email, and one different one on the following day in exactly same reference number. I was feeling I am getting scammed.
Not recommended at all.
March 25, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for taking the time to leave us a review. I am sorry that you feel this way. Insurance premiums can change daily due to various factors, including market conditions, personal factors, and changes in the insurance company's risk assessment. If you would like to discuss this further you can speak to the customer service team, alternatively you can forward your dissatisfaction to complaints@lexhaminsurance.co.uk
They don’t even bother to update you…
They don’t even bother to update you after job interviews.
March 4, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for taking the time to post a review. Sorry to hear that you were unsuccessful in your application. I have forwarded your feedback on to the HR team
Worst company EVER for insurance.
Worst company EVER for insurance.
I had a vehicle stolen in 2025, and they threw the claim out straight away, with no grounds. The vehicle was then recovered by police, and i had to pay a release fee (i still haven’t been reimbursed for this)…
They then reinstated the claim after i asked for the call recording, and 6 months later we are NO FURTHER FORWARD.
They palm you off onto Marble arch, and then don’t give you any updates, you chase them and they tell you they are “waiting for the police report”
Utter rubbish company. Please do not insure your vehicle with Lexham
March 11, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for taking the time to post a review. Very sorry to hear of the issues you have had. Should you wish you can canvas the opinion of the Financial Ombudsman, however they will need us to provide you with our formal response to your complaint. If you would like to get this, then you can make a complaint regarding your claim to complaints@marble-arch.uk
Very simple an easy with brilliant staff to help you through it couldn't fault them at all would definitely recommend
Very simple an easy with brilliant
March 1, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for taking the time to post your review. I'm really happy to see that you are satisfied with your experience.
Review part 2
Review part 2: writing this on 23/03/2026
My husband's motorcycle, LC71 TWV, was recovered by the police but it was completely damaged, so we were not going to get anything through the claim, So we just gave in scrap and requested cancellation. When I called them on the 7th of March they said that if you cancel the insurance you need to pay 17 pounds because of some repayment to their own sister finance company. Today when I called them they were telling me you need to pay 97 pounds if you cancel the policy. They are just ripping off money from the people. Never ever buy this policy. Completely useless policy. Our vehicles market value is £1500 to £1700 but they done the valuation of £1100 and £550 access. No from any point of view it was a loss for us. And they keep people on hold every time 30 to 45 mins.
March 23, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for taking the time to post a review.
As you have posted the Registration we have been able to find the policy and circumstances. If you would like to make a complaint, then please let us know at complaints@lexhaminsurance.co.uk and we would be happy to investigate, respond and advise you of your rights regarding the Financial Ombudsman
Knowledge and experience
The staff of this insurance company is competent and friendly. They are very available to give information for a good deal.
February 10, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for taking the time to post a review. Glad to hear that we have been able to help you.
Always helpful
No matter which agent I deal with, they are always helpful & well informed
March 3, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for taking the time to post a review. Glad to hear that we have been able to help you.
What a fantastic company to work with
What a fantastic company to work with . Very easy to sort out problems
February 28, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for taking the time to post a review. Glad to hear that we have been able to help you.
Bad insurance company avoids by any…
Bad insurance company avoids by any cost, waste my money and my regret
February 24, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for posting a review - sorry to hear that you have had some issues. There isnt enough detail here for me to be able to help at this point, but please do contact us on enquiries@lexhaminsurance.co.uk so we can look into what has happened.
Reply from Lexhaminsurance
Thank you for taking the time to post a review. Glad to hear that we have been able to help you.
I was involved in an accident that…
I was involved in an accident that wasn’t my fault, but my insurance company which is exam did not support or defend me as I believe they should have. On top of that, they have increased my premium this year, which I find unfair given the circumstances.
December 22, 2025
Unprompted review
Reply from Lexhaminsurance
Thank you for taking the time to post a review. I have forwarded your comments on the handling of your claim to Marble Arch to respond to, and the comments on the premium to our renewals team to look into for you.
"Sorry we are currently experiencing…
"Sorry we are currently experiencing high call volumes". Poor handling of customer wait times.
March 18, 2026
Unprompted review
Reply from Lexhaminsurance
Good afternoon. Sorry to hear that you have had difficulty in getting in touch with us. If you can provide more detail to enquiries@lexhaminsurance.co.uk we can see how we can help.
Getting hold of them is impossible
Getting hold of them is impossible. I'm sure when I took out the insurance and needed to speak to them I wasn't on hold for an extended period of time, but I've been trying to contact them for 2 days to cancel and yesterday they closed 1 hour and 20 minutes after I started and today have been on hold for 45 minutes so far... They close in 50, so probably won't get through today either. Can cancel on the portal, but only if I'm willing to blindly accept whatever charges there might be, and based on the other reviews I doubt it would be negligible... Very frustrating
March 12, 2026
Unprompted review
Reply from Lexhaminsurance
Thanks for taking the time to post a review. I am very sorry that you are having difficulty in getting in touch.
You can also contact us directly at enquiries@lexhaminsurance.co.uk with your policy number, from the email address noted on the policy. We will be able to provide your cancellation figures for you.
Sarah in Customer Services at Lexham Insurance
Called Lexham Insurance today as I made a mistake on my policy, although the waiting time was long, Sarah in Customer Services was efficient and thorough with my change of details. Lexhams waiting time makes this a 4 star.
Thank you Sarah once again, your help is a 5 star!
March 6, 2026
Unprompted review
Reply from Lexhaminsurance
Thanks for taking the time to write a review. Very sorry about the waiting time, we are bringing in more agents to help reduce these. Glad to hear Sarah was really helpful - I have sent a screenshot across to their manager so they can feedback
Pretty Dodgy Stuff!
Took out comprehensive cover for my Bike as a new policy. Paid upfront
After passing bigger bike test test and updating my licence details mid-term (Feb 2026), they re-issued the schedule with a slightly lower annual premium (and sent paperwork) £50ish less
I then phoned them, asking for my £50, and in return they sent a higher premium because I caught their error!
In my opinion, customers deserve clear communication. Refusing money whats owed, and changing paperwork just to suit their company instead thats pretty dodgy. Worse from an insurer.
Push complaints as far as you can is my advice
March 3, 2026
Unprompted review
Reply from Lexhaminsurance
Good morning, thank you for raising your concerns i can confirm a formal complaint is already under investigation for you. We will response accordingly and hopefully can be of assistance.
Excellent service and very friendly…
Excellent service and very friendly thank you
February 8, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for the review. Glad that we were able to help you
Renewal quotation arrives, but ...
Renewal quotation arrives, but .. no indication until last moment of the large processing fee (about £70). Never had this from any other commercial transaction.
February 9, 2026
Unprompted review
Reply from Lexhaminsurance
Good afternoon, Thank you for your email, we would be happy to discuss this further with you. Please contact us on enquiries@lexhaminsurance.co.uk. We appreciate your feedback.
Reply from Lexhaminsurance
Thank you for your review, am glad that we could help you.
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