LG Global Reviews 

Flat rate repairs are a SCAM. Worked with one provider for almost two months, LG kept sending them the wrong part. The last tech dispatched determined the issue had been misdiagnosed and was going to order what was actually needed. Ticket was closed with no communication and I was charged for a repair that was never completed. Refund denied. I can only (maybe) book with a different provider under their “warranty”. How can you claim it’s “warranty” for something that was never actually completed. The first agent I talked to at LG also yelled, whined, talked over me and was 100% unprofessional even though I was being professional - I had to de-escalate him!!! Probably just going to replace this piece of garbage with a different brand. I’m over it.

Can't believe I spent over £1.5k on an LG G Series OLED TV and they have the cheek to put ads on my home screen. Disgusting this is supposed to be a premium product

My LG refrigerator was overheating, so I called the LG toll-free number and a service visit was arranged.
A technician named Jidhendran visited my home and claimed that the backside fan motor needed replacement. He quoted ₹;3, 650, which I paid via GPay on 16-Nov-2025.
Later, I discovered the following:
The technician was NOT from an official LG service center
The service was handled by a third-party vendor.
After receiving the payment, the technician stopped responding to calls and messages
Details(for awareness):
Technician Name: Jidhendran
Technician Contact:+91 81228 - 10262
I realized I was misled and cheated by a third-party service provider.
👉 Important Advice:
Always verify that the technician is from the official LG service centre.
Do not make direct payments to third-party technicians.
Insist on official receipts and service job IDs
Be cautious, even if the service is arranged after calling a toll-free number.
Sharing this for everyones awareness so others dont face the same issue.

Really tired of these big greedy companies producing utter garbage and selling it for a prime price. I purchased the LG washer/dryer in 2023. It broke the first time within 3 months. Then it kept on showing errors every other month. I had their service guy coming in 3 times and basically saying I should only wash one t-shirt at a time... Which is frankly stupid and unrealistic (since every household has to wash towels and bed linens etc). After a short while the LG support stopped responding.
Recently the machine broke completely showing the same error and refusing to do anything.
The support is useless.
I tried returning the machine before my warranty expired but as I said they are useless.
Avoid avoid avoid.

Honestly I'd recommend buying a cheaper brand since now the standard is that you have to replace something you used to buy for 20 years every 2-3 years. No point paying premium or bother with quality at all.

And since I'm on a rouse I'll add that I'm tired of the green bs when companies like LG produce garbage that will go to the landfill after 2-3 years in some insane amounts that no consumer will produce in their lifetime.

On top of that, under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose, and last a reasonable length of time. Given that this machine began failing within months and has required multiple unsuccessful repair attempts, it absolutely does not meet any standards.

Looking for ways to make them accountable.

Do not recommend.

Absolutely shocking customer service and product reliability
£1600 TV barely 5 years old and power board goes pop, this is a known issue and problem and they offer a free replacement service but not for my TV model number
It’s known problem All over the internet but they still won’t honour it absolutely shocking I’ve worked out the TV has cost me £25 pm
Expect it to last more than 5 years that’s for sure

WORD OF ADVICE DONT BY LG AS THEY ARE DISHONEST

I’ve had a very positive experience with LG products. The quality and design are excellent, and their technology is very reliable.

The devices are easy to use and the performance is consistently good. I also like the modern design and the attention to detail in their products.

Overall, LG is a brand I trust and I would definitely recommend it to others looking for quality electronics.

Bought a LG CX 65 inch about 4 years ago.
power unit of TV fails; doesn't hold standby mode and shut off completely from power so impossible to start the TV without pulling the plug every time. Contacted LG Belgium. Weeks of emails to hear that the offer a repair for at least 400 euro's + transport. Refused that because I better invest that 400 in a new TV but another brand which is more reliable because the internet was FULL of reviews with that exact problem.
I would have accepted to do the install myself if they would send me the part but they just didn't want to support in any way. So if you want to spend 1800 euro for a TV which lasts only 4 years without serious problems be my guest. I move on to another brand...

I am writing this to alert LG Global management about the poor service quality in Germany. My premium TV (OLED65CX9LA) has suffered its 4th major hardware failure in less than 4 years.
The history of this "Lemon" unit (Case: RNU260305022685):
June 2022: Mainboard replacement
July 2022: Second Mainboard replacement
July 2022: Audio repair
March 2026: Total power supply failure (PSU)
LG Germany refuses any goodwill (Kulanz), ignoring the fact that the device was already repaired three times within the first two years. It is scientifically clear that the faulty PSU "grilled" the mainboards back in 2022, but LG only fixed the symptoms, not the cause.
Now, they hide behind "model lists" for their PSU recall program (DENTC161209121380) instead of helping a customer with a documented "Monday model". This is not the premium experience LG promises globally.
I have informed my legal insurance and consumer protection agencies. I expect LG Global to step in where LG Germany has failed to provide a reasonable solution for a loyal customer.

We bought a washer/dryer that did not make the clothes clean OR dry.

When you reach out to their costumer service its endless loops of costumer service emails that seem to have the one and only goal to be so unhelpful and genuinely bad that you give up and just let it go.

I just purchased a brand new LG washer and dryer separate units, it’s their latest most expensive models. Overall, I am happy and amazed with its built in ability to allow the machine to decide how long is needed to dry your clothes, it truly is a walk away technology, regardless of the mode you select pick the mode walk away, and with its built in AI and its technology. Where I am unhappy with it is as an end user is you’re not able to re- program, set favorites or do anything with it other than what the factory LG default presets are programmed for. My last washer – dryer would allow me to change factory defaults in certain screens and set the times that I would use every day without having to hit the up and down minutes button to get it to my preset each and every time I turned it on. Knowing what I know now how well it works, these inconveniences would not keep me from purchasing the units again, I just wish LG realized that end users sometimes know whats better for them as a family as opposed to LG saying this is what you get and too bad... Remember LG we are the customers supporting your financial business...

S95TR. VERY EXPENSIVE SPEAKERS
Poor Base Sound , ive finally manadged to get it connected to Wifi which took 5 hours. No Istructions , No Manual. How are we supposed to know how to set it up . No guidance to go to a web site either .
The Surround sound is really pooe quility and id wished i bought a different make now . I have the Base switched up to Full and its still rubbish . I Bought an LG oled tv with it and they dont really link up as good as i thought either.
But i would avoid these speakers as there poor sound. They are £1395.00 but i reckon there worth at the most £300.00

Terrible company. Bought a washing machine 11 months ago which leaked immediately and have battled ever since to get it fixed. Had 3 separate engineer visits. Upon the 3rd visit, the engineer realised that the engineer on the first visit had not put the door catch back on properly and this was why the problem had not been sorted out. LG are completely disinterested in helping the customer, no recompense offered, no replacement machine.

⸻

I purchased an LG washer/dryer combo just over a year ago and have had nothing but problems. For months, I went through agonizing phone troubleshooting where I was essentially doing all the repair work myself under their direction. After repeated calls, they finally sent a technician — and the machine is still not working.

A technician has already been out three times, and today was supposed to be the fourth visit. Despite all of these service appointments, the washer still does not function properly.

I also purchased the extended warranty, yet the service experience has been extremely disappointing. Today, I stayed home all day waiting. At 4:40 PM, I finally called only to be told that all representatives were taking a “rest day.” There was no communication, no notice, and no follow-up. Completely unacceptable.

After months of inconvenience, missed time from home, and a washer that still does not work, I am now formally requesting a full replacement or refund. At this point, additional service appointments are not a solution.

I expected far better from LG.
Dawn Staub

Their delivery/installation people are the ABSOLUTE WORST. Delivery was moved FIVE TIMES WITH NO NOTICE. They never came on time. When they came, they never brought the washer/dryer but they came to bang on the washer valves until they started leaking. There was never a drop of water leaking in my laundry room until their installers came. They then told me that I needed new washer valves and to call a plumber. After they left, a major floor developed in the laundry room and I had to shut the water off in apartment and pay $600 for emergency plumbing services. Their "free" installation is NOT FREE BUT QUITE COSTLY. Unless one has new construction apartment, they will cause the washer valves to start leaking so that they do not need to install anything and can move on to the next apartment they are going to flood.

Purchased a LG oled from Currys for over £1200, the most expensive TV I have ever purchased. After 2 years it just stopped working...... apparently only certain oled models have the 5 year screen guarantee, which they need! After speaking to a TV repair company they said, stay clear of the oleds, they use 10x's the power and don't normally last 2 years.

The only help I got from LG was "if you pay £399 we will send someone out to repair it". If I'm going to spend £399 it won't be with a company like LG! I'd rather put it towards a Samsung qled with 5 year warranty.

And no, I don't want the 10% off a new TV that you gave me as a gesture of goodwill.

Bought an American fridge freezer in 2022 and it’s failed twice for the same reason and requiring the same part to be replaced at cost to me both times using lg repair service. Lg fail to see an issue and keep quoting pathetic warranty terms to me. Last time I ever buy an lg product or use lg service, quite awful tbh.

Dear Sir/Madam,

I am writing to formally raise a complaint regarding my television (Model: LG UR7500 139 cm (55 inch) Ultra HD (4K) LED Smart WebOS TV , Serial No: LRN-409PLWR2731 37IN ), which was purchased on 23.10.2024 for ₹39,740/-.

It is extremely disappointing that within just 16 months of purchase, the TV panel has stopped functioning. A product of this value is reasonably expected to last several years without such a major failure. The diagnosis provided by your service team states that the panel needs replacement at a cost of ₹38,000 — which is almost equal to the original purchase price of the television.

This is both unreasonable and unacceptable. A panel failure within such a short duration indicates either a manufacturing defect or a serious quality issue. Charging nearly the full cost of a new television for repair defeats the very purpose of investing in a reputed brand.

I request you to kindly review this matter under customer goodwill, extended warranty consideration, or manufacturing defect evaluation, and provide a fair resolution. I expect either a free panel replacement or a substantially subsidized repair cost.

Please treat this matter as urgent and respond at the earliest. I am prepared to escalate the issue to higher authorities and appropriate consumer forums if a satisfactory resolution is not provided.

Looking forward to your prompt and fair response.

Sincerely,
Mohammed Waseem
Contact No: 9445467512

I would be highly wary of any product purchased from LG. I was recently informed that my speaker I purchased from them a few years ago has been "discontinued." This means that the entire thing is unusable. Customer support have been obtuse and unhelpful - I think they expect me to buy another! You cannot trust this company.

LG Colombia the most worthless customer service in the world. I have a lg nevecon side by side fridge , living 70km from Medellin and NO ONE technical support NO ONE from LG wil come for fix the problem. WORTHLESS service like ALL in this shit country, But LG Colombia DON'T CARE.

I strongly advise against buying an LG dishwasher. I purchased their top-of-the-line LG Studio model, and it has been a complete disappointment.

First, the cleaning performance is unacceptable. Despite using high-quality detergent, it doesn't clean nearly as well as the much cheaper dishwasher we previously owned.

Worse yet is the atrocious build quality and reliability. During my ownership, I've experienced:

Completely rusted dish racks

Gaskets that literally turned to goo

A cracked duct connector

A leaking lower gasket... and more.

And before anyone blames the water supply: I have a comprehensive, multi-filter water system at home that provides exceptionally high-quality water. The water is absolutely not the issue here; the machine is.

Save yourself the money and the headache. Look elsewhere! I had a GE profile dishwasher at my previous home that lasted 14 years and still running.