Liberty - Chas Karpala Reviews 

66
TrustScore 5 out of 5

4.8

3430 Pakington Street, 3220 Newtown, Victoria, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Chas is an outstanding lender! He communicates clearly and keeps you informed every step of the process. Very professional and dedicated, he made the entire process smooth and stress-free. Highly... See more

Rated 5 out of 5 stars

I have no words that can accurately describe the effort that Chas Karpala has gone to on behalf of my family and I. We had a few roadblocks on our journey to get an home loan and Chas navigated us... See more

Rated 5 out of 5 stars

Chas and the team at Liberty Geelong have been amazing. As new small business owners they worked with us to find the best options for our next stage of growth. Professional, experienced and genuine th... See more

Rated 5 out of 5 stars

We are incredibly grateful for Chas and the team at Liberty. From our initial conversations, right up until settlement, Chas went above and beyond to help us secure our first home. He is approachable,... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

  • 3430 Pakington Street, 3220, Newtown, Victoria, Australia

  • 0449 863 940

4.8

Excellent

TrustScore 5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(66)

1,018 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend Chas and Liberty and will certainly use their service again.

Chas and Liberty were recommended to us by a family member and we were really impressed with Chas professionalism and how hassle free and smooth the whole process was seeking finance for our investment property. Chas got us the best loan option with fast track pre-approval, managed all the paperwork with our conveyance and provided updates throughout and followed up post settlement. By far the smoothest house purchase we both have ever experienced. Thank you Chas

September 18, 2023
Rated 5 out of 5 stars

Chas was a superstar!!

Chas was a superstar!!

Loved working with Chas to help me purchase an investment property. Very detailed about his work and was driven to get me the result I wanted. He kept me involved throughout the whole process which was great and I’ve learnt a lot as well. Overall my experience and time with him has been nothing but outstanding. I’m looking forward to hopefully getting the chance to work with Chas again 🥳

September 12, 2023
Rated 5 out of 5 stars

Highly recommend

We recently has the privilege of working with Chas to obtain our first home loan.

Throughout the entire process, Chas consistently demonstrated a high level of professionalism and expertise. He ensured that we comprehended each step and provided a comprehensive overview of our available options. His prompt email responses and diligence in meeting deadlines made the entire journey incredibly stress-free.

Working with Chas exceeded all our expectations, making the process of securing our first home loan an exceptionally smooth experience. We confidently recommend Chas to anyone in search of home financing expertise. His dedication and proficiency are truly commendable, and we extend our sincere appreciation to him for guiding us through this significant milestone in our lives.

August 13, 2023
Rated 5 out of 5 stars

Amazing experience, and couldn't recommend enough!

During the process of buying our first home, Chas was exceptional. He went above and beyond, answering our most complex questions, and our dumbest ones – without ever making us feel like we were stupid, or an inconvenience. Given our inexperience of buying a home, I'm sure there were things we asked of Chas that probably fell outside of his direct role, and he would still do his best to address those, or point us in the right direction.

He constantly put our mind at ease, was incredibly friendly and easy to deal with, and was always quick to respond to us – something we could not say about other brokers we had dealt with. It genuinely felt like he had out best interests at heart.

If you are looking into buying your first home, I could not recommend Chas enough. In what was an incredibly daunting, scary and confusing process, Chas made it all much simpler. An absolute legend.

February 28, 2023
Rated 5 out of 5 stars

Chas Karpala

Chas was very forthcoming and communative. I never once felt pressured nor did i feel uniformed. He was always pleasant and positive on the phone and email.

February 9, 2023
Rated 5 out of 5 stars

A wonderful broker!

Chas has provided a broker relationship that is genuine, personalised and with excellent communication. I felt heard and valued and was given great respect and time throughout the entire process. Cannot recommend him enough!

December 17, 2022
Rated 5 out of 5 stars

Smooth transition

Chas is extremely knowledgeable about different options, super quick to respond and plan, can’t recommend him enough for a smooth process. I changed to him from a previous broker and it’s been nothing but a great process!

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Get Chas on your team!

I know many brokers through my work, and I can attest that Chas was exceptional! Pleasant, prompt and plenty knowledgeable - look forward to long professional relationship.

November 30, 2022
Rated 5 out of 5 stars

Superb experience

Chas was always willing to be of assistance, even out of hours when we required help!
Exceptional customer service and great communication, always keeping us in the loop about our loan progress.

October 1, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look