Liberty - Diem Tran Reviews 

92
TrustScore 5 out of 5

4.9

Memorial Avenue, 2170 Liverpool, New South Wales, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Knowing Diem Tran for many years. She has always been energetic for services and being prompt. She even answered my question at middle of the night and weekend. Highly recommended.

Rated 5 out of 5 stars

I would recommend Diem to anyone! She is extremely knowledgeable, helpful, and kind natured. She always took the time to communicate with me regardless of whether it was on a weekend or past business... See more

Rated 5 out of 5 stars

Diem and her team have turned a horrible experience with a large bank into an amazing one! I had lost hope after being given incorrect information by another provider. I referred to D and she reviewed... See more

Rated 5 out of 5 stars

Diem we can't thank you enough for everything that you have done. You were so supportive throughout the loan process and we couldn't have pulled it through without your help. Highly recommend Diem for... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

  • Memorial Avenue, 2170, Liverpool, New South Wales, Australia

  • 0410 001 356

4.9

Excellent

TrustScore 5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(92)

1,015 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Knowing Diem Tran for many years. She has always been energetic for services and being prompt. She even answered my question at middle of the night and weekend. Highly recommended.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and knowledgeable

I would recommend Diem to anyone! She is extremely knowledgeable, helpful, and kind natured. She always took the time to communicate with me regardless of whether it was on a weekend or past business hours. She made me feel at ease throughout the entire process of purchasing my first home. I can’t thank Diem enough!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Above and Beyond!!

Diem went above and beyond to help us achieve our goals and secure another investment property. We can’t thank her and her team enough for the time and effort they put in making it all seem so simple and easy.

May 1, 2026
Rated 5 out of 5 stars

Diem has amazing professionalism

Diem has amazing professionalism, knowledge, and genuine care to make the process for me feel smooth and stress-free. What truly stands out is her consistently exceptional service — time and time again, she goes above and beyond to provide clear advice, fast communication, and unwavering support. It’s rare to find someone so dedicated, reliable, and personable in their work. This is the 4th time she has helped me with my finances and I wouldn’t hesitate to recommend her to anyone looking for a mortgage broker who truly cares about her clients and delivers outstanding service every single time.

May 16, 2026
Rated 5 out of 5 stars

Awesome Job

Diem is really great at her job and very friendly, she has helped me get my loan very quickly with not much hassle. I would recommend any of my friends or family to her.

April 10, 2026
Rated 5 out of 5 stars

Fantastic

Diem was very helpful and guided me thru the whole process from start to finish, as a first home buyer this was very reassuring, would recommend her highly for anyone needing a trustworthy hardworking broker

December 18, 2025
Rated 5 out of 5 stars

I had a great experience working with Diem

I had a great experience working with Diem. She was incredibly helpful, detailed, and always willing to answer any questions I had throughout the process.

She made everything feel straightforward and was consistently responsive and supportive from start to finish. I’d highly recommend her to anyone looking for a reliable and knowledgeable broker.

December 1, 2025
Rated 5 out of 5 stars

Outstanding service

Outstanding service! Diem made the whole process of buying a home very easy and stress-free. They were proactive with communication, incredibly quick with the paperwork, and kept us in the loop through every step. If you need a trustworthy and efficient broker, Diem is the one to

March 25, 2026
Rated 5 out of 5 stars

Feedback Diem Tran

What an incredible experience from start to finish with Diem. Securing a commercial loan can often feel overwhelming, but this journey was nothing short of exceptional. From the very first conversation to settlement day, the level of professionalism, communication, and genuine care made all the difference.
Thankyou.

November 16, 2025
Rated 5 out of 5 stars

Highly Recommend

From the get go, Diem was very welcoming and super easy to communicate with. I was originally sceptical with using a broker but Diem put my worries to rest. The whole journey was A1 and would recommend her to anyone who asks.

January 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look