I would highly recommend Diem as she guided me through the process promptly. Diem was efficient and kept me the loop every step of the way. She is kind and passionate about her work and it really... See more
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Knowing Diem Tran for many years. She has always been energetic for services and being prompt. She even answered my question at middle of the night and weekend. Highly recommended.
I would recommend Diem to anyone! She is extremely knowledgeable, helpful, and kind natured. She always took the time to communicate with me regardless of whether it was on a weekend or past business... See more
Diem and her team have turned a horrible experience with a large bank into an amazing one! I had lost hope after being given incorrect information by another provider. I referred to D and she reviewed... See more
Company details
Information provided by various external sources
At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.
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Contact info
Memorial Avenue, 2170, Liverpool, New South Wales, Australia
- 0410 001 356
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Best and reliable service
Best and reliable service, quick response, the best outcome above my expected.
Diem is really professional broker
Diem is really professional broker ! She help me a lot with paperwork!
Diem is professional broker
Diem is professional broker! Very nice and helpful for my home loan !
Great service and advice as always
Great service and advice as always, TY Diem and the team 🤗
Diem was amazing in assisting our…
Diem was amazing in assisting our family in purchasing our home. Thank you so much for your efforts and making it smooth.
Liberty- Diem Tran
I would like to say thank you to Diem who have been helping me with all my loan .
Excellent service, quick response, understanding, great support.
Diem been great from the very beginning.
Diem been great from the very beginning, she tried to understand my complex situation and explained to me all my available options. Thank you for all your help.
Diem has been very patient with the…
Diem has been very patient with the application and help me through out
Diem Tran is the best one
Diem Tran is the best one ,she is kindness, very intelligent and professional!love her work! 🥰
Exceptional customer experience and…
Exceptional customer experience and communication and have referred my friends and family to her
Diem
Diem, was amazing!! I’m not going to lie, I have been with Liberty for over 10 years & I’ve had some challenges. Diem, was patient followed up and kept us informed the whole time. Very grateful for the wonderful service. Regards, Pat SMSF
Diem is someone I highly recommend
Diem is someone I highly recommend.
Diem is very responsive and helpful. She guides you throughout the entirety of the process and ensures success.
She is extremely knowledgeable and can assist you with all aspects of your finances.
Thank you for your help in restructuring our loan!!
Dee's Service Review
Highly recommended! Definitely a 5 star for her professionalism and integrity in her line of work. Dee has that commitment to keep us updated every step of the way throughout the finance process and that is a big green flag for people who are always anxious like me but she got it over the line so I have great respect and gratitude for your work. We thank you so much for helping us getting that loan and appreciate all you've done. This is the first but won't be the last that we will need you once again
Diem and her team have turned a…
Diem and her team have turned a horrible experience with a large bank into an amazing one! I had lost hope after being given incorrect information by another provider. I referred to D and she reviewed everything and assisted with next steps in record time and was also there to ease the anxiety the situation caused. I cannot recommend them more if I tried!
Best Broker we know
Diem we can't thank you enough for everything that you have done. You were so supportive throughout the loan process and we couldn't have pulled it through without your help. Highly recommend Diem for all your loan enquiries especially when building an investment portfolio its important to connect with the right broker, Diem was very knowledgeable and so approachable. Her expertise assured us we were in good hands
It was quick and reliable
It was quick and reliable. I have 2 homeloan settlements just months apart so I could search for property that in my budget before it’s out of hand due to increasing prices following rate cuts.
Diễm has been absolutely amazing…
Diễm has been absolutely amazing getting around any hurdles that me and my partner have, would recommend to anyone that needs to get a home loan or refinance as she has worked with us to get what we needed.
Prompt and direct
She’s was prompt with answers and directed us to where we needed to go.
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