Liberty - Diem Tran Reviews 

95
TrustScore 5 out of 5

4.9

Memorial Avenue, 2170 Liverpool, New South Wales, AU


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See what reviewers are saying

Rated 5 out of 5 stars

I would highly recommend Diem as she guided me through the process promptly. Diem was efficient and kept me the loop every step of the way. She is kind and passionate about her work and it really... See more

Rated 5 out of 5 stars

Knowing Diem Tran for many years. She has always been energetic for services and being prompt. She even answered my question at middle of the night and weekend. Highly recommended.

Rated 5 out of 5 stars

I would recommend Diem to anyone! She is extremely knowledgeable, helpful, and kind natured. She always took the time to communicate with me regardless of whether it was on a weekend or past business... See more

Rated 5 out of 5 stars

Diem and her team have turned a horrible experience with a large bank into an amazing one! I had lost hope after being given incorrect information by another provider. I referred to D and she reviewed... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

  • Memorial Avenue, 2170, Liverpool, New South Wales, Australia

  • 0410 001 356

4.9

Excellent

TrustScore 5 out of 5

95 reviews

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4.9

All reviews

(95)

1,030 reviews in the last 12 months

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Rated 5 out of 5 stars

Diem

Diem, was amazing!! I’m not going to lie, I have been with Liberty for over 10 years & I’ve had some challenges. Diem, was patient followed up and kept us informed the whole time. Very grateful for the wonderful service. Regards, Pat SMSF

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Diem is someone I highly recommend

Diem is someone I highly recommend.
Diem is very responsive and helpful. She guides you throughout the entirety of the process and ensures success.
She is extremely knowledgeable and can assist you with all aspects of your finances.
Thank you for your help in restructuring our loan!!

July 28, 2025
Rated 5 out of 5 stars

Dee's Service Review

Highly recommended! Definitely a 5 star for her professionalism and integrity in her line of work. Dee has that commitment to keep us updated every step of the way throughout the finance process and that is a big green flag for people who are always anxious like me but she got it over the line so I have great respect and gratitude for your work. We thank you so much for helping us getting that loan and appreciate all you've done. This is the first but won't be the last that we will need you once again

July 25, 2025
Rated 5 out of 5 stars

Diem and her team have turned a…

Diem and her team have turned a horrible experience with a large bank into an amazing one! I had lost hope after being given incorrect information by another provider. I referred to D and she reviewed everything and assisted with next steps in record time and was also there to ease the anxiety the situation caused. I cannot recommend them more if I tried!

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Best Broker we know

Diem we can't thank you enough for everything that you have done. You were so supportive throughout the loan process and we couldn't have pulled it through without your help. Highly recommend Diem for all your loan enquiries especially when building an investment portfolio its important to connect with the right broker, Diem was very knowledgeable and so approachable. Her expertise assured us we were in good hands

July 8, 2025
Rated 5 out of 5 stars

It was quick and reliable

It was quick and reliable. I have 2 homeloan settlements just months apart so I could search for property that in my budget before it’s out of hand due to increasing prices following rate cuts.

June 6, 2025
Rated 5 out of 5 stars

Diễm has been absolutely amazing…

Diễm has been absolutely amazing getting around any hurdles that me and my partner have, would recommend to anyone that needs to get a home loan or refinance as she has worked with us to get what we needed.

June 4, 2025

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