Liberty - Freyja Chen Reviews 

36
TrustScore 4.5 out of 5

4.6

St Ives Chase, 2075 St Ives Chase, New South Wales, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Freyja's responsiveness is outstanding. She communicates all the way. If there's an unexpected hold up she will still reach out to let us know what is happening. She makes the whole process as seam... See more

Rated 5 out of 5 stars

We cannot recommend Freyja highly enough! She was absolutely relentless in helping us secure our home loan and refinance our existing mortgage—navigating every hurdle with skill, determination, a... See more

Rated 5 out of 5 stars

Freyja helped me and my family get a loan for our first home, she was amazing all the way through the process, always available for any questions any time, professional and friendly. Thanks so much... See more

Rated 5 out of 5 stars

Frejya made our firsthome buying experience easy. She took extra interest and time in doing the research in finding the best interest rate for us. I remember texting her late at night but still she an... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

  • St Ives Chase, 2075, St Ives Chase, New South Wales, Australia

  • 0404 453 624

4.6

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(36)

984 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Freyja was an absolute delight to deal…

Freyja was an absolute delight to deal with during our loan process. She was so patient with us, explained everything we needed to know and took us through the whole process right until the handover!

Have been referring Freyja to all our family and friends!

August 6, 2024
Rated 5 out of 5 stars

Very reliable and knowledgeable broker

Freyja has been very professional and helpful through the loan application process, she was able to provide me with options through different institutions and giving the right suggestions according to my requirements. Thanks Freyja!

June 21, 2024
Rated 5 out of 5 stars

Helpful Mortgage Agent

Getting a mortgage and extra credit lines is a big money goal, and I am happy to have accomplished this with help from the mortgage agent. Even though the application process had some bumps in the road, the agent worked hard and was dedicated to finishing it successfully. They did not give up easily.

March 28, 2024
Rated 5 out of 5 stars

Excellent!

Excellent!

Frejya was an incredible asset in the process of securing a loan. Prompt, responsive, transparent, and understanding. She will be our number-one contact for any future engagements! Thank you Freyja for your incredible work.

November 10, 2023
Rated 5 out of 5 stars

Freyja is very helpful and…

Freyja is very helpful and knowledgeable, provided us lots of professional advice, and help us find the best solution to the loan settlement. We are so grateful to have her as our adviser.

October 17, 2023
Rated 5 out of 5 stars

Successful Refiance

I had just refinanced my home loan and Freyja was my Mortage Broker. Her knowledge and experience in the mortgage area had significantly contributed the final success of my refinance. Her open and in-time communication, great patience and thorough analysis of my finance position had made the whole process smooth and pleasant. Highly recommended.

August 9, 2023
Rated 5 out of 5 stars

our firsthome dream…

Frejya made our firsthome buying experience easy. She took extra interest and time in doing the research in finding the best interest rate for us. I remember texting her late at night but still she answered all my questions. Best agent in sydney..

June 30, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look