Jen went above and beyond to secure our loan. Her service is second to none and she did an excellent job. She worked through issues with professionalism and her communication was excellent.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jenny was a breath of fresh air when it came to our search for a helpful broker/lender. Our situation was a tricky one, being a new sole trader. It took a lot of effort but she eventually was able to... See more
Jenny Cole was absolutely fantastic assisting us to get a small home loan in Tasmania. I highly recommend her for securing a mortgage on a pension. Our circumstances were very unique, with our severel... See more
Jennifer was great helped out above and beyond She kept us informed on what was happening and always even apologising for things that weren’t her fault as the process took more time than usual
Company details
Information provided by various external sources
At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.
Disclaimer
Contact info
Peronne Avenue 11, 7009, Moonah, Tasmania, Australia
- 0410 612 805
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, would recommend
I first met Jenny in 2021 when I wanted to find out more about purchasing a property, if I would be eligible and what would be involved. She answered all my questions and was a great support right through to my property purchase in mid-2022. Her knowledge and patience with helping me to make my first purchase were invaluable. I would (and have already) highly recommend her
We very happy with Jennifer explain…
We very happy with Jennifer explain everything very clear to us, we rang several times and helpful info. Jennifer went over and beyond, in helping us , could ask for any more. Thanks Jennifer.
Thanks Jenny, great work :)
Jenny was great to work with. Easy to talk matters out and she was very responsive any time of day on emails, texts and calls. Very happy to have worked through our re-financing with Jenny.
Jennifer made the loan application…
Jennifer made the loan application process stress free and easy. As a sole trader it was daunting to apply for a loan, but Jennifer helped every step of the way and made it really easy. Jennifer was professional and friendly. I would highly recommend Jennifer and Liberty to any person needing a personal loan.
Jenny was prompt and friendly
Jenny was prompt and careful with my application, and always friendly and helpful.
I can not thank Jennifer enough for all…
I can not thank Jennifer enough for all her help and guidance in refinancing my home loan. Nothing was ever a problem, and she answered any questions I had quickly and in a way I understood.
I chose to utilise Jennifer Cole’s services as a broker as I was in need of extra support & advice
I chose to utilise a broker as I was going through an extremely difficult property settlement and needed extra support. Jennifer was fantastic, supportive & professional. It was a particularly difficult, stressful & challenging process negotiating with my ex partner and all the while the property market prices were rising rapidly! The negotiations took longer than a year and Jennifer was there every step of the way! With her expertise and positive can do attitude, We finally reached my goal of purchasing my home from my ex partner and being free to start the next chapter of my life. I honestly couldn’t have done this without Jennifer’s support & professional advice. A VERY satisfied and grateful Client Rebecca.
May use AI-assist with repliesRead more
Communication was good to start with
Communication was good to start with, returned calls and initial meeting was most promising. Paperwork and loan submission was all good.
As time went on and process dragged out longer than I initially was told it would with it became harder and herder to make contact.
Would not answer calls and took way to long to return calls or msgs. Was unavailable for large parts of the day with no contact at all. Many days went past when nothing happened or no contact. especially when I informed her that I was on a very tight deadline to begin with. This was most dissappointing.

Reply from Liberty - Jennifer Cole
We had a very positive experience with Jenny she fought for a loan we didn't expect to get. We totally recommend her for your home loan
We had a very positive experience with Jenny she sought the best
Jennifer was an absolute stand out
Jennifer was an absolute stand out. In every way she did the most clear, complete checking, cross checking, assessment of me, my assets,viability,business, track record, properties & what the funds were to be spent on. She visited each, got every stage through clearly, on time,communicated with all parties & shared in the joy when it all came through. Jennifer totally understood my financial plan for the future, desire for asset building, understands business & is as good as is possible to ever meet. Her property valuer & the loan assessor were all equally bright stars. Jennifer is what makes Tasmanian blossom, and I am very grateful to have met her through my accountant, Tony Brello & Rams superstar Tony Leggatt.
11/10
My partner and I have a small business…
My partner and I have a small business that was effected by the first Covid-19 lockdown. When getting advice from "the banks" and a well regarded Broker, we were told due to the one quarter of sales that were down due to Covid, we would have to wait another two years of financials to show that the Covid "dip" had passed. We have been running our business for 25 years, and our good financial history was being thrown away due to a business shutdown not of our making.
Jennifer and the Liberty team understand small business. They were able to work with details from our accountant that were able to show our ongoing income and helped us get a loan in an extremely timely manner to allow us to purchase our dream home in a rising market.
I would tell anyone in small business, who is having difficulties getting a loan through traditional means, to get in touch with Jenny. Her professionalism and advice were second to none. We appreciate this help in getting our loan. If what you are showing to Liberty makes sense, I'm sure Jenny will be your best bet to make it happen!
Our Loan
My older brother and I decided we wanted to get into the house market and we were very nervous and unsure who to get our finance through. Jenny was amazing to deal with and made the whole experience so easy and stress free! I will be using Jenny for my next house and anyone I can ever recommend her too. Thank you Jenny for everything

Reply from Liberty - Jennifer Cole
absolute pleasure to deal extremely…
absolute pleasure to deal extremely helpful with any questions I had and very quick to get the ball rolling if I could give 20 out of 10 I would

Reply from Liberty - Jennifer Cole
Jenny went above and beyond to make…
Jenny went above and beyond to make sure my mortgage application was approved. She was professional, and made me feel like I was in good hands throughout the process.

Reply from Liberty - Jennifer Cole
Persisted and pulled out All Stumps.. in the nick of Time!!
I was not subject to finance.. so not settling was not an option.. & with settlement date over Christmas/New Year, Jenny took my calls, made herself available & consulted with her upline over the Christmas break.. timelines were tight,& she weathered my stresses to finally get a result at the eleventh hour when I could not get it accross the line with other lenders. Very appreciative.. Thank You Jenny for you effort and persistence! & Thank You Liberty!

Reply from Liberty - Jennifer Cole
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







