Liberty - Rob Lee Reviews 

86
TrustScore 4.5 out of 5

4.7

North Wonthaggi, 3995 North Wonthaggi, Victoria, AU


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See what reviewers are saying

Rated 5 out of 5 stars

We used Rob from liberty to purchase our first home 3 years ago. Then recently we had Rob review our loan and refinance for a better option. Great friendly service that is so much better than going... See more

Rated 5 out of 5 stars

Rob is beyond amazing. I've used his services 3 times for new home purchases and multiple home refinances. He always goes the extra mile. He pulled off a miracle today, getting our finance through whe... See more

Rated 5 out of 5 stars

Robb is upfront & has the knowlege and the expertise to understand if a client can meet the criteria before the parties wast there time. Robb also communicates constently and doesn't leave a client... See more

Rated 5 out of 5 stars

Highly recommended! Our experience with Rob personally was such a delight. He dotted all the ‘I’s’, and crossed all the ‘t’s through what we believe was a very lengthy process. No obstacle went u... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

  • North Wonthaggi, 3995, North Wonthaggi, Victoria, Australia

  • 0419 177 407

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

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4.7

All reviews

(86)

958 reviews in the last 12 months

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Rated 5 out of 5 stars

Rob has assisted us few times over the…

Rob has assisted us few times over the years and he has never let us down. This last experience was a bit complicated one for all involved, but as usual Rob helped us to achieve the outcome we wanted. We would highly recommend his service. Thank you Rob.

December 6, 2021
Rated 5 out of 5 stars

Excellent service

Rob was referred to us through a friend and was so helpful and patient since we didn’t know much being first home buyers! I would highly recommend his service and will use him again for any further purchases :)

September 4, 2021
Rated 5 out of 5 stars

Very professional

Very professional, always going above and beyond, always willing to spend time to explain things i don't understand, overall great help.

August 5, 2021
Rated 5 out of 5 stars

Rob is THE MAN!

Rob is, without doubt, the most helpful, compassionate and committed person we've ever worked with. In any industry. Rob has found ways to support us and advocate for us in ways we didn't think were possible. During COVID, he sought clarification and solutions when others would have understandably given up. We are only able to have our Forever Home because of Rob's help. Our gratitude is eternal.

July 11, 2021
Rated 5 out of 5 stars

A massive thank you.

A massive thank you for all you did with helping us change our home loan over.
Not only was the process made easy but you let us know what was going on at every stage.
We both are very grateful and would recommend you in a instant.
To top it off it settled Wednesday and we received an email Friday of a rate drop.
Thanks again
Charnea and Mark.

June 12, 2021
Rated 5 out of 5 stars

Excellent Service

Rob was extremely helpful and understanding in regards to assisting in getting loan approval for the winding up of an estate Rob went above and beyond and made every dealing and transactions easy to understand and follow
Great Asset to Liberty

May 24, 2021
Rated 5 out of 5 stars

I couldn’t recommend Rob any more!

I couldn’t recommend Rob any more. I had a somewhat complex loan and Rob never made me feel like I was wasting his time or asking for too much. I work for a Bank that wouldn’t even look at my lending needs but Rob took it on and even when faced with different hurdles, he worked his magic and got it across the line for me. Thanks to Rob and all his hard work, I am looking forward to being in my own home very shortly. I wouldn’t be in such a position if it wasn’t for Rob. Forever grateful and happy to have come across Rob!

March 25, 2021
Rated 5 out of 5 stars

Excellent service

Rob Lee went above and beyond to help us buy our first home. He made the whole process very easy and straight forward. Pleasure to deal with and we will be using Rob for all our future financial needs.

February 8, 2021
Rated 5 out of 5 stars

Absolutely outstanding!

Absolutely outstanding!! If We had any questions Rob had the answer. He explained everything in dept, he truely went above and beyond to make our first time building/ buying a breeze.

February 1, 2021
Rated 1 out of 5 stars

A disappointing experience.

When I first met with Rob he told me there would be no problem with the loan in what I saw as a complex situation. 9 weeks letter the loan was still not approved and the vendors were about to pull the pin on my purchase so I went directly to a big 4 bank who had the loan approved in 4 days.
Sadly the vendors had lost faith and had not granted yet another extension on loan approval so I lost the property. During the 9 weeks Rob changed what I could loan a number of times and kept asking for further paperwork despite saying in the initial email that the list he provided was all that was needed. It was as an extremely disappointing process and when explanations were requested during the process Rob did not see it as his role to explain.

January 8, 2021
Unprompted review
Liberty - Rob Lee logo

Reply from Liberty - Rob Lee

Hi Jane, thanks for taking the time to share your experience. We are sorry that you are disappointed with the service provided and have initiated an enquiry via our Senior team to investigate.
If you'd like to message us directly, we can provide an update when obtained.
Thank you, The Liberty Team.

Rated 4 out of 5 stars

I found Rob to be very helpful but Liberty very slow

I found Rob to be very helpful and always answered my queries promptly. I was very dissatisfied with Liberty staff and the length of time they took to do everything involved. This loan application took the whole six weeks and was only approved a few days before settlement which was very disappointing.
People working from home should not take as long and also should request all the necessary information up front not something new every week.

November 17, 2020
Liberty - Rob Lee logo

Reply from Liberty - Rob Lee

Hi Christine, thanks for this comment about your LNS Adviser, Rob. We do apologise that you were disappointed with your lending experience, and would be more than happy if you'd direct message Liberty to discuss further. Cheers, The Liberty Team.

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