Liberty - Shayne Fraser Reviews 

Shayne is a thorough professional, providing highly personalised service, effective and ongoing communication with outcomes of efficacy. Mecca broker!

Shayne has a wealth of experience in finance.
Most importantly I find himself and his conduct to be honest.

Great communication and willing to do everything to help.

Great to deal with, very prompt!

The experience was very helpful as it was my first time Buying a home. Everything was explained in a clear way and the service was always available.

Sheyne give me all the sported i need, all the orientation to realise my wishes, than you for all your help.
Kind regards Gracinda

We were impressed with the knowledge and expertise of Shayne at first but when time came to crunch multiple things/information he originally provided changed - so much so that we lost faith in everything Shayne had to say after a certain point.

We were planning on doing home loan refinance and new home loan with Shayne however changed it to just have the refinance completed with broker and we went direct to the bank for the home loan. Honestly, if the refinance was not so close to being completed/settled we would have cancelled that also.

On multiple occasions the bank staff who we spoke with over the phone and in the branch said this is information your broker should be helping with.

We did get there in the end however it was very stressful and a long road.

Shayne was extremely helpful throughout the whole process walking me through each step, ensuring everything was progressing in a timely manner. He made the whole experience easy and stress-free. Will definitely be recommending Shayne to anyone that needs a broker.

Response from Liberty seems to be a bot. Says contact customer service - but doesnt say how??

The whole process was extremely cumbersome. Multiple requests for the same information. Taking too long to sort things out and despite constantly being in touch and asking for confirmation that everything had been supplied, last minute requests kept coming.
I felt that Liberty really did not know what they were doing. It was an extremely stressful experience.

Shayne from day one has been wonderful and helpful, he was recommended to us through a friend and was the best choice we ever made switching to him. We look forward to working with Shayne throughout our lives and if it wasn't for him, we would still be renting and looking for a house, i can't thank him enough and for all those long hours he put in. Thank you!!

Shayne has gone above and beyond in assisting my husband and I in obtaining a loan. His communication and guidance, as well as his patience in answering any question and explaining different options has been wonderful. We would highly recommend Shayne.

I began working with Shayne on a plan to own my own home thinking it would take a considerable amount of time. He helped me work out a strategy that brought my timeline ahead significantly. As there were challenges and milestones to meet, he showed perseverance and shared knowledge that ensured I have now secured my First Home, well ahead of any personal expectations. I highly recommend Shayne and know he will help others as expertly and diligently as he helped me.

Highly recommend Shayne, he makes the borrowing process so easy & streamlined and always gets the best result for his clients.
Michael

Shayne has been amazing to work with! It's always scary purchasing your first home however he made this as stress free as possible. Always kept me updated along the whole process and nothing was ever too small or to big.

I cannot recommend Shayne enough.

Shayne provided a 1st class service to help us achieve a great outcome with our first time buyer home loan.
He was supportive throughout the application process, communicated regularly so we knew the status and next steps. Shayne provided a pro-active service and we would highly recommend Shayne.

Shayne is an absolute pro; responsive, understanding, patient and courteous. He anticipates needs and follows up with vigour. I would fully recommend Shayne to anyone who needs assistance and guidance with the at times frustrating process provided by the banks. He knows the industry and the products and his advice is invaluable.

Shayne is one of the most professional people I have ever met. He was exceptionally helpful in securing our finance for a recent property purchase. I highly recommend Shayne.

Shayne Fraser was recommended to me by a mate & has since settled a property for me. Moving forward he is now onto the next property. Shayne has gone above & beyond making what is normally a stressful time a simple process. Would highly recommend.

Shayne was extremely attentive and never missed a beat. He walked me through every step, giving me advice about loan options, mortgage best practices, advice to help pay off my debts quicker in future and save money on interest. He also called me with updates regularly, keeping me in the loop of where we were at and what the banks usual processes were as well.

Thanks to him I refinanced my loan in a reasonable timeframe which has helped save me money already!

Shayne is an absolutely fantastic broker. I've worked with enough brokers and could not recommend him higher. He is incredibly diligent, hard working, and persistent not to mention extremely knowledgeable in his field. This was a difficult deal to get across the line and Shayne made it happen after a few stressful months. Thank you for all your efforts Shayne!