I love finding new brands, e.g. Rothys shoes. These fit really nicely. I had to contact customer services as I wanted to add a liberty carrier bag to my order. They were quick to respond, helpful and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had run out of Emily Belle fabric Crimson and was in a rush to buy a meter of the fabric to complete the quilt. Th colour I wanted did not appear on the website so I sent a request to see if there w... See more
Company replied
Liberty certainly understand the meaning of customer service. I had a few questions about the loyalty scheme and emailed. A reply that answered all my queries, came back promptly and well explained.... See more
Company replied
Absolutey great event. Inspiring talk by Trinny, drinks, macaroons, fabulous goody bag and the icing on the cake was John giving make-up tips and showing me the best lip kit for my colouring. Thorou... See more
Company replied
Company details
Written by the company
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Contact info
Regent Street 210, W1B, London, United Kingdom
- customerservices@libertylondon.com
- www.libertylondon.com
4.6
Excellent
971 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from…
Excellent customer service from Stephanie at Liberty. I’d had a problem with a pendant necklace. Stephanie contacted the company that had supplied Liberty very quickly and on less than a week from initial contact I had a brand new replacement. Huge thanks Stephanie
August 1, 2026
Unprompted review
Reply from Liberty.
Thank you for sharing your experience. We're so pleased Stephanie was able to help and get a solution arranged so quickly. We'll be sure to pass your lovely feedback on to Stephanie, who will be delighted to hear how much you appreciated her support. Thank you again for your kind words and for choosing Liberty.
The Liberty Customer Service Team
When something goes wrong and it rarely…
When something goes wrong and it rarely does, they put it right promptly and efficiently. No bots no questions just friendly helpful people. I love Liberty
July 27, 2026
Unprompted review
Reply from Liberty.
We work very hard to provide fast, friendly and factual customer service, so we're delighted to hear we've hit the mark once again. Thank you for your support and for your kind words. We look forward to welcoming you back to Liberty very soon.
The Liberty Customer Service Team
Reply from Liberty.
We're so pleased we could help and provide the support you needed quickly. Thanks again for taking the time to share your experience.
The Liberty Customer Service Team
The customer service team at Liberty…
The customer service team at Liberty are outstanding they truly represent the stores standards of quality and are kind, considerate and totally professional
July 29, 2026
Unprompted review
Reply from Liberty.
We're very proud of our team, and it's wonderful to hear that you found them kind, considerate and professional throughout your experience. Thank you for taking the time to share your feedback.
The Liberty Customer Service Team
Fast efficient and kind service.
Ordered some products, but Amazon delivery lost it. Libertys promptly rectified and send order again, promptly and kindly. Thank you Libertys. Love that I can experience Libertys while living in Scotland!
July 28, 2026
Unprompted review
Reply from Liberty.
Rachel, thank you for such a lovely review. We're so pleased that our team was able to get everything sorted quickly for you and so happy to hear you can still enjoy a little bit of Liberty from beautiful Scotland. Thank you again for your support.
The Liberty Customer Service Team
Liberty is such a lovely website … fast…
Liberty is such a lovely website … fast reliable delivery and good customer service.
July 30, 2026
Unprompted review
Reply from Liberty.
Tricia, thank you for your lovely review. We're so happy to hear that you've enjoyed shopping with us and that our delivery and customer service have lived up to your expectations. It means a lot to know that you've had a positive experience from start to finish. Thank you for choosing Liberty.
The Liberty Customer Service Team
Customer service
Very helpful customer service both on the phone and subsequently by email.
July 29, 2026
Unprompted review
Reply from Liberty.
Ann, It's great to know that your experience was a positive one, and we really appreciate you taking the time to share your feedback.
The Liberty Customer Service Team
The best customer service of any shop
The best customer service of any shop, both in store and online. They make every transaction easy and no query is too troubling; the in-store staff are really lovely and personable, whilst the online staff are knowledgeable and efficient with queries.
July 30, 2026
Unprompted review
Reply from Liberty.
We're incredibly proud of our teams and it's wonderful to know that their friendly, knowledgeable and efficient approach has made every interaction an easy one for you.
Thank you again for your support and for being part of the Liberty community.
The Liberty Customer Service Team
Reply from Liberty.
We're delighted to hear that you found our service both helpful and efficient.
Thank you for taking the time to leave us a review and for your support.
The Liberty Customer Service Team
Efficient
Efficient, friendly service that remedied the issue promptly.
July 29, 2026
Unprompted review
Reply from Liberty.
Thank you for taking the time to share your experience. We're pleased to hear that our team was able to resolve the issue promptly while providing friendly and efficient service.
Thank you for your kind words and for choosing Liberty.
The Liberty Customer Service Team
Reply from Liberty.
Thank you for your review. It's lovely to hear that our team was able to help and respond quickly to your query.
We really appreciate your feedback and hope to assist you again soon.
The Liberty Customer Service Team
Great customer service
Great customer service, very easy communication. Faultless
July 28, 2026
Unprompted review
Reply from Liberty.
Thank you for your kind words. We're so happy to hear that you found communicating with our team easy and straightforward.
Knowing that you had a faultless experience means a lot to us. Thank you for choosing Liberty.
The Liberty Customer Service Team
Terrible Returns Experience
My wife has returned an item to Liberty through their returns system, but despite being shown proof that the item has arrived with them via the DPD tracking, they are refusing to refund the item in question because they have not been able to find it within their premises. Customers should not be penalised for a company's bad internal stock tracking system when the customer has shown evidence of the item being delivered via the courier chosen specifically by the company for the return.
July 29, 2026
Unprompted review
Reply from Liberty.
Thank you for taking the time to share your experience, and we're very sorry to hear about the frustration this situation has caused.
We take cases like this very seriously and, while we have robust processes in place for returns, we'd like to better understand what happened here. We've reached out to request some additional details so that we can investigate further and do everything we can to help resolve this for you.
We look forward to hearing from you.
The Liberty Customer Service Team
Responded quickly to my enquiry and…
Responded quickly to my enquiry and provided the information I needed.
July 28, 2026
Unprompted review
Reply from Liberty.
Linda, we're so pleased we could get the information you needed and help with your enquiry quickly.
Thank you for taking the time to share your feedback.
The Liberty Customer Service Team
amazing customer service
amazing customer service
in
dealing with queries and deal quickly sufficent too.
overall 5. star
trusted service too
July 28, 2026
Unprompted review
Reply from Liberty.
Jane, thank you for the five stars and for putting your trust in us.
We're delighted to hear that your queries were dealt with quickly and efficiently and that you had such a positive experience with our customer service team. Reviews like yours mean so much to us.
Thank you again for your support.
The Liberty Customer Service Team
I’ve had a fantastic customer service…
I’ve had a fantastic customer service experience - Thank you!
July 27, 2026
Unprompted review
Reply from Liberty.
Claire, thank you so much for your kind words. There is nothing better for us than knowing that you had a great experience with our customer service team.
We really appreciate you taking the time to leave us a review and are so pleased we could help. Thank you for choosing Liberty.
The Liberty Customer Service Team
A swift and personal interaction
A swift but personal interaction with customer service, made for a little respite from the busy store. I left very happy.
July 26, 2026
Unprompted review
Reply from Liberty.
Heather, thanks for stopping by and for taking the time to share your experience. We're so happy to hear that you had such a positive experience with our team, and knowing that you left happy is the best outcome we could hope for.
Thank you again, and we hope to see you back at Liberty very soon.
The Liberty Customer Service Team
Impeccable customer service
Impeccable customer service. Second to none.
July 25, 2026
Unprompted review
Reply from Liberty.
Thank you for your wonderful review. We're incredibly proud to be your number one choice, and it's fantastic to hear our customer service continues to leave such a positive impression.
The Liberty Customer Service Team
Great customer aervice
Used the click and collect service which was fantastic. Great customer service. Very easy and straight forward. Such a beautiful shop too
July 23, 2026
Unprompted review
Reply from Liberty.
Suzie, thank you for taking the time to leave us a review. It's lovely to know our Click & Collect service made your shopping experience simple and convenient, and we're delighted you enjoyed visiting our store too. We hope to see you again very soon.
The Liberty Customer Service Team
I emailed customer services with a…
I emailed customer services with a query and got a prompt,polite and helpful response.
I have always found the staff very helpful too and would recommend this store to everyone.
July 22, 2026
Unprompted review
Reply from Liberty.
Margaret, thank you for your kind words. It's lovely to hear our team was able to help with your query and that you've consistently found our staff to be friendly and helpful. Your recommendation means so much to us, and we hope to welcome you back to Liberty again soon.
The Liberty Customer Service Team
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