Hi, after changing the location of the router I couldn't connect any longer. I expected a reply in a day or two. An immediate automated reply said that due to the weekend someone will get back to me n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As reliable and as helpful as on every occasion I’ve needed advice Liberty shield vpn is simply he best for reliability and for value. Immediate response problems are rare but anyproblem I’ve had has... See more
A great provider with great support, having run into some difficulty, the team (Angela, Greg, and Darren) stuck with me to successfully resolve the issue. They were patient with me, as someone who is... See more
Keith was just great, incredibly fast response on New Year's Day. He explained with sensitivity that my VPN had expired due to its being in my husband's name (he has recently passed away and his bank... See more
Company details
Information provided by various external sources
Stay Safe, Secure & Get Connected Superfast ***Number #1 Rated VPN and Proxy Provider on TrustPilot*** Get a VPN and Proxy server and unlock the websites your ISP blocks. Our VPN network was recommended by BBC Watchdog- a testament to the quality of our VPN and Proxy solutions.
Contact info
101 Rose Street South Lane, EH2 3JG, Edinburgh, United Kingdom
- 0131 608 0009
- helpdesk@libertyshield.com
- www.libertyshield.com
5.0
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It took a while but we got there in the…
It took a while but we got there in the end. Great support
October 10, 2024
Unprompted review
Extremely helpful and knowledgeable.
The very helpful Angela answered all my questions in a way that gave me confidence to install the router myself.
10/10 for her technical expertise.
October 5, 2024
Unprompted review
Works Great!
I admit I was a bit sceptical whether the VPN and router would work for me living in France. But I needn't of worried as it just took a few minutes to set them both up and they worked straight away.
I can now watch BBC iPlayer, ITVX, All4, MY5 and UKTV Play on my tablet. I can also cast all apart from All4, on to my TV which is great.
Would thoroughly recommend Liberty Shield.
October 5, 2024
Unprompted review
Superb customer service from Liberty…
Superb customer service from Liberty Shield. Had an issue with my VPN router and problem was resolved so quickly.
Thank you.
October 5, 2024
Unprompted review
Just purchased the liberty lite VPN &…
Just purchased the liberty lite VPN & had some problems setting up, got in touch with support & Angela replied within minutes & solved the problem & also set up my best connection for my uses, I cannot fault the VPN or the support received absolutely excellent
September 22, 2024
Unprompted review
Nice and easy to reconnect my router
Nice and easy to reconnect my router
September 21, 2024
Unprompted review
Excellent prompt service 5 star
September 19, 2024
Unprompted review
Great response to a request for information
The speed of the response was amazing. I received an immediate explanation and a further response to explain how the problem was being dealt with. The explanation was accurate and detailed because the problem was resolved the following day, 19/09/24. Thank you again.
September 18, 2024
Unprompted review
Absolutely outstanding
Been using this firm for years and have just upgraded a router again. Service is absolutely outstanding and I thoroughly recommend them.
September 17, 2024
Unprompted review
The customer service is second to none
The customer service is second to none. The response times are amazing and this service is still one of the best purchases I've made in a long time. I could not be happier with Liberty Shield. It has opened up whole new entertainment options. Many thanks!
August 27, 2024
Unprompted review
First class service as alwsys.
First class service as alwsys.
Thank you Help Team.
August 16, 2024
Unprompted review
The order was processed very quickly…Amazing Service all round.
The order was processed very quickly and efficiently. When I had an issue it was resolved very quickly online by email. I was pleasantly surprised of the response time from the customer support team. Also the router I bought arrived in France from Scotland without any customs charges. All round great customer service and product. Thanks to all at Liberty Shield.
July 22, 2024
Unprompted review
As always excellent service
As always excellent service. Thanks yet again x
August 2, 2024
Unprompted review
Keith had been extremely helpful and…
Keith had been extremely helpful and professional. He resolved the issues within few minutes. I’m really grateful👍👍👍
July 30, 2024
Unprompted review
Fantastic first rate support team 👍👍👍
Fantastic first rate support team 👍👍👍. Rectify problems straight away so would 100% recommend them . Swift efficient service !
August 1, 2024
Unprompted review
Bought the Libertyshield lite router to…
Bought the Libertyshield lite router to use in France. As UK residents, we missed BBC and other channel catch up options.
Libertyshield, wow, simple to set up. Main thing, it WORKS! I'm very satisfied. Adam
July 30, 2024
Unprompted review
Fantastic customer service and…
Fantastic customer service and operational service. 8 years I have used Liberty Shield and its been faultless.
July 28, 2024
Unprompted review
Perfect support
Had a problem, described it briefly to support. Within minutes I had a reply and a helpful suggestion which resolved the issue first time. Cannot fault the support accuracy and speed.
July 27, 2024
Unprompted review
Excellent Service
It is always so quick for any problem I have had to be resolved, cannot fault the service you give.
July 16, 2024
Unprompted review
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