Hi, after changing the location of the router I couldn't connect any longer. I expected a reply in a day or two. An immediate automated reply said that due to the weekend someone will get back to me n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As reliable and as helpful as on every occasion I’ve needed advice Liberty shield vpn is simply he best for reliability and for value. Immediate response problems are rare but anyproblem I’ve had has... See more
A great provider with great support, having run into some difficulty, the team (Angela, Greg, and Darren) stuck with me to successfully resolve the issue. They were patient with me, as someone who is... See more
Keith was just great, incredibly fast response on New Year's Day. He explained with sensitivity that my VPN had expired due to its being in my husband's name (he has recently passed away and his bank... See more
Company details
Information provided by various external sources
Stay Safe, Secure & Get Connected Superfast ***Number #1 Rated VPN and Proxy Provider on TrustPilot*** Get a VPN and Proxy server and unlock the websites your ISP blocks. Our VPN network was recommended by BBC Watchdog- a testament to the quality of our VPN and Proxy solutions.
Contact info
101 Rose Street South Lane, EH2 3JG, Edinburgh, United Kingdom
- 0131 608 0009
- helpdesk@libertyshield.com
- www.libertyshield.com
5.0
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Liberty shield as always responded…
Liberty shield as always responded really quick and my issues sorted
Thankyou for being the best
July 1, 2024
Unprompted review
Quick response to an issue and a…
Quick response to an issue and a resolve found quickly. Communication was quick too. Excellent job.
June 29, 2024
Unprompted review
I am a grumpy old git with little…
I am a grumpy old git with little technical ability,the help desk(Angela)waded through my lack of knowledge and provided me with a system I am delighted with.Many thanks.
June 30, 2024
Unprompted review
Fantastic customer service
Personal and fast response from Liberty Shield which helped resolve an issue and resume the service immediately. Instructions were crystal clear and relevant- very satisfied with Liberty Shield and would happily recommend to anyone.
June 29, 2024
Unprompted review
Contacted support on Saturday evening…
Contacted support on Saturday evening with my issues and within minutes they'd contacted me back with some detailed advice and with some changes made remotely from their side, my issues were resolved! Brilliant service 👏
June 29, 2024
Unprompted review
Absolutely superb customer service
Absolutely superb customer service. Emailed me back within 1 min and fixed the problem. Incredible
June 28, 2024
Unprompted review
Wonderful team…
Wonderful team…. Always sort any issues double quick 👏🏼👏🏼👏🏼👏🏼
June 17, 2024
Unprompted review
Excellent customer service
Excellent customer service, nothing too much trouble.
June 15, 2024
Unprompted review
The customer service team are second to…
The customer service team are second to none. Whenever I have had to contact them they are quick to respond to email queries and sort out any problems you have.
June 7, 2024
Unprompted review
Quick and easy to set up
Quick and easy to set up, great service so far. Very happy!
June 6, 2024
Unprompted review
Exceptional and very different to Nordvpn
I am always skeptical about tech support. After the help I got from this team today I will never again prejudge.
Speed - almost instant at every iteration of the problem.
Skill - solved my problem better than I thought possible.
Overall - excellent experience
Thank you!
May 6, 2024
Unprompted review
Great support service
Great support service. Less than 1 hr response on a bank holiday Monday. Thanks
May 6, 2024
Unprompted review
Quick response to email support and…
Quick response to email support and having issues resolved.
May 3, 2024
Unprompted review
Fast and efficient service
Fast and efficient service. Been using for a few years now.
April 25, 2024
Unprompted review
Excellent customer support
Excellent customer support! Fast response to technical issue (within the hour). Problem solved immediately.
VPN works brilliantly.
April 21, 2024
Unprompted review
Tech Support is great
Liberty Shield has an excellent tech support department. If there is a problem and there will always be problems from time to time, with Liberty Shield you are facing the Top Customer Service I have ever experienced. They reply with a couple of hours, solve the problem within a day.
OK the Liberty Shield Router is not the cheapest option, but it is the best.
April 13, 2024
Unprompted review
Great customer service
Great customer service - even on a Sunday. Angela was able to remotely add my upgraded router to my account within a few minutes of my email. I’m really happy with the speed of the newer upgraded router too, 3-4 times faster than the lite model. Would recommend paying the extra and getting the pro version.
April 14, 2024
Unprompted review
Very speedy response and resolved in a…
Very speedy response and resolved in a matter of minutes.
April 8, 2024
Unprompted review
Prompt, effective support
Experienced problems with VPN router rates. Support team advised cause and action resulting in reinstatement of acceptable VPN router performance. Thanks to the support team.
April 7, 2024
Unprompted review
Clear communication throughout
Clear communication throughout, and easy to follow.
March 27, 2024
Unprompted review
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