Liberty Shield VPN & Proxy Reviews 

Excellent service from Liberty Shield as always. I can highly recommend Liberty Shield for your VPN service provider. I even got a reply on Christmas day.

Excellent service. Sorted the issue really quickly.

Almost instant response. Liberty shield have solved problems without hassle

Superb support with quick replies and all questions answered.

Thanks

Excellent and immediate help desk support from Angela; back up and running in no time, after my credit card had expired. Many thanks

Excellent, timely support that resolved the issue quickly. Thank you

Quick, logically thought out assistance

No matter the issue, the Support Team at Liberty Shield is exemplary and always. always helpful. Makes them in my view, superior in many respects to other VPN providers - delivering a software layer to their hardware solutions. Recommended.

I’ve been with Liberty, and previous company they bought, for over 10 years. The product works and the service is fast, polite and professional.
I now use one of their vpn routers which has been superb.

Don't often have problems with this VPN but on the odd occasion I do the customer service is absolutely first class

Always back quickly with a fix for any problems I may have!

My issue was answered within 30 minutes and the support desk was knowledgeable and helpful.
I was very pleased with the service.

criminals!!! i cancelled my subscription,received email sorry to see you go (same old( only to find my credit card had been debited £59,99...attempted to contact still no answer
DO NOT TRUST

Recently changed our internet provider and for some reason we could not sign in to the VPN. emailed the helpdesk and the issue was resolved within the hour. Great service, thank you

I bought the liberty shield lite vpn router to use to access uk based streaming services while i am out of the uk. The setup was easy and initially the box worked perfectly, giving me speeds of around 28-30mbps.

However the next day for some reason the speed dropped to around 0.15-0.2mbps, so i fired off an email to their support, assuming i'd get a response over the next few days. Incredibly, within two minutes Jason at Liberty Shield support was on the case, and after about ten minutes the issue was completely resolved. It's now been three days and the connection has been great so far, all uk services are up and running without the usual buffering that i got from other paid vpns.

This is a great example of how great customer service can transform a bad user experience into a great one.

Hopefully the device will chug along nicely now with no further issues, but if any do arise it's good, in a world where most customer technical support is impersonal, basic and time consuming, to feel confident that the LS support team will be on the case and is genuinely interested in getting the issue fixed.

Speeding response to our Help, thank you

I checked on Trust Pilot and read very positive reviews from customers with identical requirements to myself, so I purchased 'LibertyShield VPN Pro Router'
Set up of the hardware was very straightforward and quick
Unfortunately a couple of tests I undertook didn't work, so I complained and received a very prompt response from the customer service team. I then realised that my 'test' was the problem and on changing the parameters all of my tests worked perfectly. Thus there was not actually an issue with the product, there was an issue with the idiot customer!
My main requirement was to get around geographic broadcasting legislation (I live in France and want to access BBC iPlayer (for which I do still pay the license fee btw)
I initially tested this on my tablet and as it seemed fine subsequently purchased a 'streaming stick' from Amazon, to be able to watch iPlayer on my tv. This works perfectly and so I have purchased a 12 month subscription to their VPN Location service

two problems which were quickly and satisfactorily solved . top marks.

Really quick to respond to a service request, problem solver first time! Thanks