I used to like Lidl in Greece. In Kreuzberg, Berlin two shops indirectly (not stated honestly) denied me access with bullying and humiliation by the staff (I even had my bag searched for no reason).
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Lidl refused to deal with broken Parkside jig saw keep spamming me with AI generated messages
I just can't live in any part of the world without a LIDL grocery store nearby. I can't recommend LIDL grocery store enough 👌. I have saved a lot of money by shopping at LIDL grocery stores and hav... See more
Absolutely ridiculous, awful customer service awful quality of food. Most of the staff of the tills were arrogant and we tried getting change in euros and instead of sorry no we just got a straight NE... See more
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1.6
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28K reviews
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Immer wieder gerne
I am always impressed by the good quality of the clothes by Lidl. Very nice colors and so cheap.
May 14, 2018
Unprompted review
Super Zeitmanangement
May 14, 2018
Unprompted review
Super T-Shirts 👍🏽👍🏽👍🏽
May 8, 2018
Unprompted review
Store with high requirements for…
Store with high requirements for yourself and for recruiting jobseekers.But, in fact, they are a big Zero.Terribly unpopular, most shelves are always empty after 17 hours. Quite often we are without water. Lidl 's staff of Emil- Hoffmann Straße in Köln is under any criticism.
April 12, 2018
Unprompted review
Reply from Lidl.de
Lieber Kunde, vielen Dank für Ihr Feedback. Gerne würden wir Ihnen schnell weiterhelfen. Bitte wenden Sie sich hierfür an kontakt@lidl.de. Vielen Dank für Ihre Mithilfe. Ihr Lidl-Shop
Great quality for a reasonable price
Great quality for a reasonable price! Very satisfied:D
April 9, 2018
Unprompted review
Super Service
April 4, 2018
Unprompted review
It is great to be able to follow the…
It is great to be able to follow the progress. Easy to deal with.
March 27, 2018
Unprompted review
5 euro for shipping was expensive for…
5 euro for shipping was expensive for me.
March 21, 2018
Unprompted review
good all very good
March 20, 2018
Unprompted review
Delivery within 3 days? Never by Lidl
Lidl’s delivery takes extremely long time!
All my orders at Lidl website take me at least 1 week to get a sending confirmation email from Lidl. For example, my order number 223915307, it has been one week since I ordered and there has been no sending confirmation email from Lidl.
March 19, 2018
Unprompted review
Reply from Lidl.de
Lieber Kunde, vielen Dank für Ihr Feedback. Gerne möchten wir Ihnen schnell weiterhelfen, benötigen dazu aber Ihre Bestellnummer. Sie können uns auch gerne über https://www.lidl.de/de/contact erreichen. Ihr Lidl-Shop
Terrible company with terrible corporate attitude towards unsatisfied customers
My complaint regards all Lidl Group, aka Lidl Stiftung & Co KG.
Not only their German corporate office, which is the origin of the evil behaviour.
Lidl uses advertising products on paper and on the internet which are not available in their stock, not only in shops but in their warehouses too, along Germany, Italy and anywhere they have retail shops. This happens largely before their promotion period ! I realised it’s only an honey trap, a smokescreen.
I explained to many executives in detail my request and about the fact they have largely this product available for the German market.
All them refused the horizontal communication like being a madam !
They sent me to their customer service which - I’ve immediately realised - is absolutely slow, sloppy and flimsy !
Once I asked about a question/s, they take days and week to generate useless and inappropriate answers.
I don’t understand if they are just kidding on customers or they are really dumb.
In addition I’ve rarely seen a corporate attitude so close, reluctant and irritating like the one of Lidl Stiftung & Co KG
You can get their feeling according to the answer.
I am not from UK BUT I wrote in neutral language, English.
Lidl Stiftung & Co KG CS answered back in German.
Is this consistent ?
I believe it is not.
Overall highly negative opinion about the Lidl Stiftung & Co KG German company corporate ! If you have a problem, they just build up an irritating iron wall and they give you evasive and useless answer such as the one below.
Typical copy-paste answer ! 0% interest, caution and diligence.
Never BACK AGAIN.
March 7, 2018
Unprompted review
Reply from Lidl.de
Lieber Kunde, vielen Dank für Ihre Bewertung. Wir sind für jede konstruktive Kritik dankbar und bemüht, den Erwartungen unserer Kunden gerecht zu werden. Unsere Artikel werden immer nur für bestimmte Aktionstermine geplant und sind nur erhältlich solange der Vorrat reicht. Daher sind einige Artikel leider sehr schnell ausverkauft und können nicht dauerhaft angeboten werden. Wir bitten sie um Ihr Verständins. Ihr Lidl-Shop
Gute Qualität
Gute Qualität fur ein günstiger Preisß, immer in Zeit geliefert.
February 20, 2018
Unprompted review
Delivery issue
Hello, I placed an order with many items. The order was split to two packages (two shipping tracking numbers). I received one package quite quickly but I have not received the second package yet because the courier was not able to find my name on a mailbox/ring. Does it make sense at all? It is not for the first time I have had problems with delivery from LIDL. I realize that this is mostly DHL issue but LIDL should step in and start resolving those problems with delivery! I work in logistics and absolutely do not understand the logistic system LIDL has! I hope I do not have to wait weeks/months to get my stuff as it was the last time.
February 9, 2018
Unprompted review
Reply from Lidl.de
Lieber Kunde, vielen Dank für Ihre Bewertung. Wir bedauern die Ihnen entstandenen Unannehmlichkeiten sehr und entschuldigen uns dafür. Gerne haben wir Ihre Beschwerde zum Anlass genommen, diese an die zuständige Fachabteilung weiterzuleiten. Wir sind stets bemüht, unseren Service gemeinsam mit unserem Paketdienstleister weiter zu verbessern und sind für jede konstruktive Kritik dankbar. Nur so erfahren wir am besten, wo unter Umständen noch Schulungsbedarf besteht. Ihr Lidl-Shop
Super gut😚👍👍👍👍
January 24, 2018
Unprompted review
good quality products and trustworthy!
January 18, 2018
Unprompted review
Easy shopping
Description of articles very informative. Shopping experience from start to finish easy completed.
January 12, 2018
Unprompted review
Exhausting shipping process
Exhausting shipping process
Absolutely exhausting process of shipping. I have ordered twice.
The first order came damaged and I had to wait another week to get a new mattress.
Within the second order I received a package and when I opened it there were clothes I did not order and actually received somebody else's package! When I called LIDL Customer Service were directed to the email conversation. Even though we described what happened we did not receive a response for a couple of days. Afterwards we received a response that we should have all goods delivered and tracking number says that the package was delivered to a customer. Moreover, the DHL left the package by the entrance door and I did not even sign the delivery confirmation. It does not change anything on a fact that there were absolutely different goods in a package than I ordered. After a lot of urgent emails, nothing has happened so far. We have ordered 14 items, we have not received 6 items yet till this day. I paid for the goods and it has been two weeks since I sent the order. Order number: 220393911
We have not been contacted about further steps yet. What is going to be a next step? Will we received a new shipping number for a package including all missing items we have not received yet? What should we do with the package which is not ours and somebody else is probably waiting for his/her order?
The items we have still not received:
1. Item number: 100213448001
2. Item number: 100210112007
3. Item number: 100224760002
4. Item number: 100220709002
5. Item number: 100223799014
6. Item number: 100223733009
October 31, 2017
Unprompted review
Reply from Lidl.de
Dear Customer, Thank you for having taken your time to provide us with your valuable feedback relating to your shipment. We are sincerely concerned and apologize for the wrong package you've received by accident. In this case, please send us a picture of the wrong delivery note. As soon as we receive this information, we will explain you the further process of the wrong shipped articles. We have already refunded you the missing products of your order. The refund will be transferred withing the next few business days. We have also created a new order for those articles. Unfortunately one article (the mens jacket) is sold out now. We are very sorry. That's why we've refunded you any shipping costs as well. Please note, for the new order you will receive a separate bill. Your helpful comments are much appreciated, and your feedback will help us to continually improve our services.Looking forward to welcome you again in the near future at lidl-shop.de. Your Lidl Team!
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