After I received test results, I was a bit disappointed as I almost didn’t have any allergies or intolerances even I had known that I had them. Good I had consultation with nutritional therapist M... See more
Company replied
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See what reviewers are saying
Lifelab had a 30% discount so I paid about £60 for some lifechanging allergy results. I had been told my entire life I was severely allergic to eggs and nuts and at the age of 32 hadn't eaten anything... See more
Company replied
Fab fab fab! Always wondered what I could be intolerant to and finally I know! Excellent turn around, great to deal with and very professional. If you've been thinking about it just do it cause... See more
Company replied
The actual test results appear to be quite good. However it is extremely frustrating when you message them as to why it is taking so long to receive some results and their standard response (cut and p... See more
Company replied
Company details
About Lifelab Testing
Written by the company
Who are we?
Your health is a commodity, affecting everything we do and when we’re feeling good we tend to take it for granted. Being proactive is about managing your health so choose the best, easiest and most reliable solution for you: Lifelab testing™.
In no way affiliated with Life Labs in Canada.
Our values and our mission
We know the excitement of receiving your test results and finding out exactly which allergens you’re sensitive to- and we also know how powerful these insights can be as you shape and mould your diet to live a better, healthier life. We want more people to feel empowered to start their own wellness journey.
Our company is part of the global health and wellness group Healthy Stuff Online Limited and we have 15 years experience helping people identify problematic allergens via our at home tests. Our global network enables us to distribute the highest quality tests to anyone who needs them worldwide.
What we offer
At Lifelab’s inception, we offered scientifically validated Allergy and Intolerance tests to customers. Since then, we have listened to your feedback and expanded our product portfolio to offer you even more specialist health tests such as:
- Vitamin D Tests.
- Thyroid Tests.
- Liver Function Tests.
- Menopause Tests
- Prostate Health Tests
- Ovarian Cancer Tests
- Colon Cancer Tests
- Inflammatory Bowl Tests
Visit our website Shop Allergy & Intollerance Tests Shop Health Tests
Contact info
Derby, United Kingdom
- 01332 321892
- info@lifelabtesting.com
- www.lifelabtesting.com
3.9
Great
195 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great customer service.
October 17, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your 5-star review, Gary! We are very happy to hear you're pleased with our team's customer service!
I had another great experience
I had another great experience, Jake was very helpful and got me what I needed asap. Very happy.
Thank you Jake.
October 11, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for the 5-star review, Hanna!
We are pleased to hear you found our website chat helpful and Jake was able to assist!
Reply from Lifelab Testing
Thank you for your review!
Was confused as to how I was meant to…
Was confused as to how I was meant to send off the hair samples for testing and Jake cleared things right up! Perfect customer service
October 6, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, Khadijah! We are very happy to hear Jake was able to assist you and you are pleased with the customer service!
Got a bit confused, but customer service cleared things up asap!
Got a bit confused with how things were done once I signed up, but Jake on the chat service was an absolute gem and cleared things up for me asap.
October 5, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your 5-star review! We are very happy yo hear you're pleased with the service and Jake was able to help!
Thumbs up
So far so good.
Received package next day.
Good. Customer service through live chat
October 5, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, Susie! We are very happy to hear you're pleased with our customer service and your package arrived quickly!
Still awaiting results
I mailed mine and my husbands hair samples on Sept.9 and haven’t received a response, so I “chatted” with Jake and he was very helpful, cordial and quick with answers.
October 4, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, Patti! We are very happy to hear Jake was helpful.
Thanks Jake!
Haven't submitted our tests yet. I used the live chat this evening and worked with Jake. He was very helpful. I wasn't able to open my attachments and he was able to send me the necessary barcodes.
October 3, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, Rachel! We're very happy to hear Jake was able to help!
Chat help was quick and polite
I sent my samples and had some questions and was helped quickly by the chat service. Haven’t received my results yet but I’m excited!
September 29, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review! We're very happy to hear you're pleased with the service!
Paul in Customer service
Great customer service from Paul,really helped me out and answered all the questions I had quickly and politely
September 28, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, Reece! We are happy to hear Paul was able to assist!
Paul was a brilliant
Paul was a brilliant, quick response and had my issue fixed straight away!
September 28, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, Stacey! We are happy to hear Paul was able to assist!
Communication Poor Except Chat Agents
General communication on having received samples and getting timely results is very poor and I've had to chase with the chat agents a number of times. However, the chat agents are very friendly and responsive, so this is a big plus and and they are a credit to the company.
September 28, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, and thank you for providing more information following our TrustPilot request.
Having looked into your order, we are very sorry for any delays experienced.
We are happy to hear the chat team were able to assist. Your feedback has been passed on to the team.
jake was super fast and effective
jake was super fast and effective, cleared my debts and made everything very clear. excellent service.
September 27, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, Patrick! We are happy to hear Jake was able to assist!
Fast and friendly service!
Fast replies to Facebook messages and friendly and helpful.
September 27, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for the 5-star review, Tammi!
Fast service and answered my questions…
Fast service and answered my questions right away.
September 26, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, Annette!
Follow up
Great customer service. But had to follow up twice for status of test..finally received on 23rd so hopefully should have results early October.
September 26, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, Launie! We are very happy to hear you are pleased with the customer service, and can see your test results were emailed 28th September.
If you have any questions or queries, please do not hesitate to contact our customer service team.
Lovely customer service
Lovely customer service. Couldn’t ask for better help & support!
September 17, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your 5-star review, Isobel!
Received my results and has changed my…
Received my results and has changed my meals and drinks. I was always a "few large lattes" person each day but would suffer from pains. Turns out not only am I sensitive to coffee by dairy intolerant. I have swapped to decaf green tea and added some pro bionics. No more ice cream, milk ,cheese etc... Its been a few days and I feel my pains easing so hold hope for the future weeks. Should have done this ages ago and the price was extremely good. Thank you for aiming me in the right direction.
September 11, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review! We're very happy to hear the testing has helped you identify your trigger foods and make positive changes to your diet!
Prompt friendly service at the…
Prompt friendly service at the Fleetwood branch. Highly recommended!!!
September 9, 2022
Unprompted review
Very professional and very helpful
Required help with information on sample.
August 25, 2022
Unprompted review
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