LifeSight GB - master trust pension scheme Reviews 

Outstanding presentation - crystal clear and concise.

I think this is the worst website I have ever used and their customer service is pathetic. I have not been able to log in to my account for a week. Their verification process does not work and just says to try again tomorrow. Absolutely no contact details to call them, and no option on their website to make a complaint. The whole experience is so frustrating. A horrendous service

The most infuriating, incompetent company I’ve ever had the misfortune of dealing with. I applied for our 25% tax-free lump sum in AUGUST, and somehow it’s now December and we’re still sat here waiting. I was told the money would be in our account on Monday within 24–48 hours — well, it’s now Thursday and surprise, still nothing.

They take a full month to respond to a single email if they need more info, dragging the process out for no reason other than pure uselessness. I’m absolutely exhausted from constantly ringing and chasing my own money. This payout was meant for Christmas — and after applying four months ago I stupidly believed it would actually arrive.

I’ve been fobbed off over and over again. The only decent person I’ve spoken to is Ben tonight, who’s at least trying to escalate it. But honestly, at this rate I’ll probably be six feet under before they finally release what’s owed to me. The whole company is an absolute disgrace.

Excellent presentation, gave me lots to think about on retirement options and investments.

Very well presented and useful information on planning for Lifesight retirement options

Really helpful clear and concise run through of the various options open as we plan towards retirement highly recommended

I never had the opportunity to learn about pension, retirement and so a super thank you for the comprehensive insights! I have now a great starting point to learn and discover more!

Very clear advice. Great presenters.

Fantastic service from LifeSight over a call helping me with an administration task. Spoken to many of the team who are super and professional, Jay, in particular as well who is also providing an above and beyond service. Thank you

A very informative and professionally presented introduction. As someone who’s spent much of the last 30 working years with his head buried in the sand when it comes to pensions and related requirements, this has immediately opened my eyes and provided instant encouragement with a clear pathway to get my affairs in order.

Very informative, helpful reminders on preparing for retirement.

The customer service, with its friendliness and help on the phone, was outstanding, and the high expertise in the management of my pension funds is greatly appreciated. Thanks especially to Sarah, who guided so warmly and fluently through the information, the installation of the app, and the next steps.

Helpful and responsive customer support, very painless!

Market Leading
Responsive staff, easy to navigate and great performance.

These people get bad reviews but I don't understand why. Everyone I've spoken with is professional, courteous and friendly. OK, I have problems logging in but that's a minor issue.
I spoke with Rosie a few days ago. She was wonderful. Knew her stuff and also lovely to speak with. A credit to the business.
I also spoke with Abraham today and he was a joy. Even recommended where to visit in the Philippines!
No issues with accessing my account and taking money in a timely and efficient way. Well done Lifesight. All the best to you.
P.S. having looked at other reviews since I posted this, I've noticed Rosie has been mentioned several times. Perhaps she should get an award in her appraisal.

App is good overall, can be a bit clunky at times, e.g. when trying to change LifeSight age it often bugs out and doesn’t allow you to action it. Seems there app isn’t fully optimised for usage and relies on pushing you back to the webpage, if I have an app downloaded I don’t want to be forced to go out of the app.

The scheme itself is good, clear investment categorisation and explanations, with options for self management of investments.

Explaining all the options in an easy way.
Provided up to date information regarding life span and how to use the hub.

Once your money is in they make it impossible to get your money out. Its been weeks and weeks of forms and no movement.

Excellent presentation. Knowledgeable. Answered all questions clearly.