LifeStylz Australia Reviews 14

I experienced a delivery hiccup with my recent greenhouse order. The Lifestyle Support team was invaluable. They immediately responded to my concerns and kept me informed of the progress of the solution, which relieved my anxiety knowing that my concerns were in good hands. It's a pleasure doing business with Lifestylz. Highly recommend online retailer. Thanks again, Lifestylz team, for all your help!

I took a chance with this company but when my Fleece arrived it was as good as as the picture on google very happy
And the cost was as cheap as any other👍

No update on shipping delay, was not shipped until a week after payment. Had to move into a new home without a mattress for 4 days. I received no update on the on the shipping delay until I asked for tracking numbers, poor communication

Received our flat pack Artiss white tallboy today, fast delivery time. My husband was impressed with how well all parts fitted and the great packaging. Very happy with this piece of furniture for our guest room. Thank you.
The Keartons.

After looking for a special purpose brush cutter I found exactly what I wanted at the best price on LifeStylz's website. It arrived at my door two days later! There were no problems with assembling it and it performed much better than described. I did have a problem with breaking a part due to accidentally letting the start-puller go and I then requested help from LifeStylz. Their response was fast and amazing and I now have the part/s at no cost to me to fix the problem. I look forward to dealing with them again.

Ordered Giantz rotary tiller for $218 on Nov.27, two weeks later still haven’t received the item. Tracking number seems to be fake, no update since Nov.27! Tried contacting seller by email and phone and got no response.

ordered two chairs - only received one - no answer on phone number provided

received e-mail response and eventually received second chair about one month after order

Superfast delivery , great product

Recently attempted to purchase a high-quality guinea pig cage at a competitive price from your website. The ordering process was initially smooth, with prompt confirmation via email and text, which was reassuring. My daughter and I were excited about the purchase, eager to provide a new home for our guinea pigs.

However, the lack of follow-up communication regarding shipment was the first sign of an unusual experience. The subsequent calls from an unknown number, which turned out to be from your company, were unexpected and not immediately understood as related to my order. The decision to cancel my order based on a suspicion of fraud without clear communication exacerbated the confusion and frustration.

When I reached out through your chat service to express my discontent and seek clarity, I found the response to be dismissive. My feedback about the atypical nature of this online shopping experience was met with a suggestion to simply "place the order again." This reaction not only overlooked the opportunity to acknowledge and apologize for the communication breakdown but also failed to reflect on or rectify the core issue at hand.

While I appreciate the importance of fraud prevention, the approach taken in my case felt abrupt and impersonal. It would have been more helpful if the initial call had been accompanied by a voicemail explaining the situation, or if an email inquiry had been sent to clarify the payment issue before canceling the order. The chat service, though responsive, did not fully address the confusion or acknowledge the inconvenience caused. The interaction left me feeling dismissed rather than supported as a customer.

In conclusion, while I understand and respect the need for security measures, I believe the customer communication aspect could be significantly improved. Clearer, more empathetic communication, particularly in situations involving potential payment issues, would enhance the customer experience and trust in your processes. I hope this feedback is helpful for future improvements in your customer service approach.

I’ve been trying to call this company for weeks now. They don’t answer the phone or respond to my emails. They half delivered the goods. With carton badly torn. Unsure it’s missing bits. In any case I can’t use as there’s boxes missing. Totally useless to me. Please respond to my emails or come and collect your half package broken goods. Also Very Rude delivery guy that dumbs box in foyer of apartment building for anyone to take.

ordered slow cooker.. the price was very competitive, and fast delivery.. 1 week already reach me in Sydney haymarket

Thank you, the shopping at LifeStylz was easy, postage was prompt and the product is wonderful.

Excellent Seller/Service/Pricing/Quality Product/Tracking & Prompt Delivery 5*****.
The chair is very light and portable, hardwearing and helps me sit up straight, very helpful.

This 2 pack outdoor chairs is exactly as advertised. Very happy with quality and delivery was within a few days. Thankyou.