I wouldn’t recommend this company they have a very short returns period and the staff are rude. I am now stuck with a pair of curtains I don’t want. Looks like others have had a poor experience too.
Company replied
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See what reviewers are saying
Yeah, pretty sure these guys are going into administration. No dispatch of lighting for a month, sent a request for a refund citing lateness, received a same day response that a refund had been proc... See more
Company replied
Never buy from this company. Products were not what they showed and the quality was poor, when I explained this they would not allow me to return even when i offered to pay postage. They claimed this... See more
Company replied
Recommend. Great range of lights including several Laura Ashley fixtures sold out elsewhere. Bought two ceiling lights- both orders received very quickly. Jackie very helpful with query regarding the... See more
Company replied
Company details
Written by the company
About LightingCompany.co.uk LightingCompany.co.uk has been under new ownership since 18 June 2026, following the purchase of the website and trading assets by Blackstone Lighting Limited, part of the Mondial Group of Companies. The Mondial Group has been serving customers since 1985, with decades of experience supplying quality lighting products and delivering excellent customer service. Our goal is to restore LightingCompany.co.uk to the high standards of service and value that customers previously enjoyed. We understand that many customers were affected by the liquidation of the previous owner, HICKIN ELECTRICAL WHOLESALE LIMITED, on 20 April 2026. While we are a completely separate company and are unable to assist with orders placed before our acquisition, we sincerely sympathise with those impacted. Our focus is on rebuilding trust through honest advice, competitive prices, quality products, and outstanding customer service. If you were affected by the previous company's liquidation, please contact our team—we would be pleased to offer a 10% goodwill discount on a future order. Thank you for giving us the opportunity to earn your trust.
Contact info
Bridge End House, Low Lane, Horsforth, LS18 4DF, Leeds, United Kingdom
- 0113 2818 343
- sales@thelighting-company.co.uk
- www.lightingcompany.co.uk
2.0
Poor
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE.....Order not…
DO NOT USE.....Order not delivered.....its a scam...company not answering emails or phone....ITS A SCAM
March 25, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Avoid this company like the plague
Avoid this company like the plague. I was sent the wrong item, I have been unable to contact this company by telephone or email. No response via email and the telephones go unanswered. I’m now having to escalate to my credit card provider.
March 20, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Excellent service!
Excellent service! Just the lampshade I wanted at half the price of other outlets. Beautful quality AND arrived in 2 days! I emailed for some more info on sizing and received a helpful and friendly reply. Take the poor reviews with a pinch of salt!
March 19, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Dreadful company
Dreadful company. Lights never turned up. no one answers the telephone. sent an email promised goods would be sent the following week - never were. Emailed and cancelled order, got confirmation back but into the second week now and no sight of refund. Do not use this company.
March 22, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
AVOID THIS COMPANY
AVOID THIS COMPANY - THIS IS A SCAM
I spent nearly £100 on a lamp and bulb
Never received
Replies from my emails saying was out of stock
When I asked for a refund I was told it was processed and then sorry it was missed will process again
I’ve been waiting for my lamp or refund since 28th December!!!!!!
March 14, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Excellent Service
Excellent service. Fast delivery within stated time scale. Well packaged. Best of all, black feathered shade is gorgeous and a great price. Happy Customer
March 11, 2026
Unprompted review
Absolutely disgraceful after contacting…
Absolutely disgraceful after contacting company about my order I get a spam saying can i wait another week for order this I did yet again no order and no contact with company for refund. Scammers please be aware !!
February 26, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Light ordered 28th Jan 26
Light ordered 28th Jan 26 , one month later and still nothing. We have used many times in the past with no issues but this time not good, no response to emails and left a message on the phone and many attempts on the phone, hitting option 2 has become a joke
Order number is 83910 costing £188 so not exactly small change
Update required ASAP please
Another 5 days passed and not a single update this is criminal
6 weeks now and no update taking this matter further now you have been warned
January 28, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Extremely bad customer service
Extremely bad customer service! Left many messages and e-mails to return an item and did not respond until I had left x5 messages and 3 e-mails!!!
To top it I have to pay to return the item too! Will not be using this company again. I should have realised as I had to chase as it took ages to arrive
February 24, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Still no lights and can’t get through to customer services.
I ordered two lights over 5 weeks ago and they still haven’t arrived.
I have tried calling every day for the past week. Unfortunately, I can’t get through to speak to anyone and have left numerous messages but have yet to receive a callback or email.
My electrician has now billed me for the work although he can’t complete the job as I still don’t have my lights.
No lights, deeply disappointed and out of pocket!!
January 15, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Good quality, ok-ish service
Ordered a ceiling light 2 weeks before Christmas and heard nothing for 5 weeks. Finally got through to them via online form on their website. They replied instantly, apologised for delay and dispatched the light 2 days later. It arrived promptly and looks good. So on balance I would give them a benefit of doubt.
January 15, 2026
Unprompted review
PLEASE AVOID THIS COMPANY
PLEASE AVOID THIS COMPANY! Chargeback requested via bank.
Operating under multiple names:
Thelightingcompany.co.uk
bespokelights.co.uk
Lightingandlights.co.uk
lightingcompay.co.uk
I ordered 3 wall lights on 18th January, no dispatch info was received, I tried contacting them via phone as they hadn't been dispatched, none of the options go anywhere and will prompt you to leave a message.
I emailed and finally got a reply from 'Lynne' 9 days after ordering that the lights would be received the next day. She also confirmed that the phone lines don't work, reviews going back over a year also confirm this issue so they are obviously choosing to have them set up this way.
The lights came, they weren't the ones pictured on the website, I emailed to point this out and request a refund.
Lynne replied to this advising they were aware the manufacturer has photoshopped out a large pull cord which came out of the bottom of the light fitting, but for whatever reason they had not chosen to take their own photos to show the actual light fitting. They offered a refund or small discount, I opted for a refund and requested to return the lights.
DPD was apparently organised, they didn't show up to collect the parcel after I waited in all day.
I emailed again and advised that they didn't come, it was then organised for 2 days later, this time I got DPD confirmation it was booked (so the first time obviously didn't get scheduled).
DPD collected on 4th February, delivered back to them on 5th February. Now 8 days on and no confirmation that any refund has been processed, no replies to emails requesting the refund be processed, no answer on the phone (loop system which only allows you to leave a VM)
I am in disbelief that a company can operate like this in 2026.
A chargeback has been initiated via my bank due to the lack of refund and the all round poor service.
February 12, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Avoid
Sent a product back over 2 weeks ago. Only know they received the item back cause we got hold of them. Since then radio silent, no update. Multiple emails sent. Phone lines aways out of action and no refund. Awful company. Editing reply due to company replying quicker to a bad review then their emails and phone lines. It was through my partner Invoice number 302452
February 9, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hi Bradley
I have looked into this and I can't find any order in your name
please re look at this and check that it is our site I have requested further information so that I can investigate further
Thank you for the information I have found the order in someone elses name and this was refunded yesterday within the 10-14 days as advised.
Failed LED elemnt replaced under…
Failed LED elemnt replaced under warranty without question and delivered in two days - excellent.
January 28, 2026
Unprompted review
2 New Light fittings…
Just purchased an 8 arm fitting and a 6 light bar type fitting, a small issue cropped up on the bar fitting, but the service and attention given to resolving the issue was just brilliant. Communications during the time to sort it out were spot on. I ended up being one very satisfied customer.
January 16, 2026
Unprompted review
Have they gone into administration??
Have they gone into administration??
I ordered products on 26th November 2025, chased them a month later and was advised they will not arrive until end of January 2026. I requested to cancel the order and was advised I would get a refun in 5 working days.
No refund a month later, and I have been emailing and leaving messages. No response as yet.
I cannot recommend this company and would be wary to order.
January 26, 2026
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Not sure if this business is still operating…
Placed an order on the 16th of December (Order Reference: 83295 (WEB83295).
I’ve heard nothing since our order confirmation on 16/12/25. we have sent multiple emails left voicemails and the telephone system only allows for voicemails. I’m not sure if this company is closed down doesn’t seem like it’s operating therefore I would suggest it would be safer to purchase products elsewhere.
December 16, 2025
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Avoid like the plague!!
Placed an order for a £125 light 5 weeks ago and it's not even been dispatched yet! Was assured it would be dispatched last week, yet still nothing!
Avoid them like the plague - total scam set up!
December 17, 2025
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Beware of this company
This has turned into a nightmare.
I placed an order having first enquired about delivery time as I needed the light by a certain day because I was going away. I made it very clear that I needed it by that date. Not only did they fail to deliver but now are refusing to refund my money in a safe way.
TLC insisted on my paying by BACS transfer when I wanted to pay by card. Agreeing to this was a big mistake. See below.
I did not hear anything so chased and was told that the light would be despatched the following week. I responded to repeat that it had to arrive by the following Wednesday, as I had already made clear.
By Tuesday I had heard nothing more so emailed cancelling the order as it was obviously not going to arrive the following day. However, they don’t read emails and on Wednesday I received an email saying the light had been despatched for delivery on the Thursday!
I rang and they were able to undespatch it but then the real nightmare began as they are insisting on my sending them my bank details which is not a safe practice. I have supplied secure links to my bank account and also told them I will accept a cheque but they just don’t seem to get it.
Very poor customer service, unsafe business practices, most unprofessional and an impasse which looks like it may end up in the small claims court.
A real waste of my time, not to mention my money.
October 16, 2025
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
LightingCompany.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring LightingCompany.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Charming staff
Charming staff. Knowledgeable, honest and great customer service.
I have frequented this shops several times with different lighting questions and problems and they’ve always helped me find a solution.
September 26, 2025
Unprompted review
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