I wouldn’t recommend this company they have a very short returns period and the staff are rude. I am now stuck with a pair of curtains I don’t want. Looks like others have had a poor experience too.
Company replied
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See what reviewers are saying
Yeah, pretty sure these guys are going into administration. No dispatch of lighting for a month, sent a request for a refund citing lateness, received a same day response that a refund had been proc... See more
Company replied
Never buy from this company. Products were not what they showed and the quality was poor, when I explained this they would not allow me to return even when i offered to pay postage. They claimed this... See more
Company replied
Recommend. Great range of lights including several Laura Ashley fixtures sold out elsewhere. Bought two ceiling lights- both orders received very quickly. Jackie very helpful with query regarding the... See more
Company replied
Company details
Written by the company
About LightingCompany.co.uk LightingCompany.co.uk has been under new ownership since 18 June 2026, following the purchase of the website and trading assets by Blackstone Lighting Limited, part of the Mondial Group of Companies. The Mondial Group has been serving customers since 1985, with decades of experience supplying quality lighting products and delivering excellent customer service. Our goal is to restore LightingCompany.co.uk to the high standards of service and value that customers previously enjoyed. We understand that many customers were affected by the liquidation of the previous owner, HICKIN ELECTRICAL WHOLESALE LIMITED, on 20 April 2026. While we are a completely separate company and are unable to assist with orders placed before our acquisition, we sincerely sympathise with those impacted. Our focus is on rebuilding trust through honest advice, competitive prices, quality products, and outstanding customer service. If you were affected by the previous company's liquidation, please contact our team—we would be pleased to offer a 10% goodwill discount on a future order. Thank you for giving us the opportunity to earn your trust.
Contact info
Bridge End House, Low Lane, Horsforth, LS18 4DF, Leeds, United Kingdom
- 0113 2818 343
- sales@thelighting-company.co.uk
- www.lightingcompany.co.uk
2.0
Poor
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid, avoid, avoid!
Bought three Tiffany style glass light shades from this company. Two of them were perfect but one arrived damaged. The company is refusing a replacement or refund because this wasn’t reported in the first 48 hours. Extremely unhelpful staff. Surely this is illegal?
Would avoid buying from this company.
March 11, 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hello, I am sorry to hear that one of your shades encountered some damage. I note that this was reported a month after you received it.
We are very clear with our 48 hour period to check items as after this, the goods are no longer covered by our insurance, but yours. We communicated this clearly on four occasions - before the purchase, on your sales invoice, on the dispatch notification email and in the paperwork with your order.
We have found you the cheapest possible way of fixing the issue.
We have acted fairly and in accordance with the terms and conditions that you agreed to at the point of purchase. I can't understand why that you think we should be liable for damage that has occured at some point after a month in your care.
Always receive my orders quickly and…
Always receive my orders quickly and the products are first class
February 24, 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hi Anastasia, Thank you for taking the time to write us a review. We appreciate your time and kind feedback.
Please do share some pictures of your new lights with us on Facebook or Instagram. Tag us @thelightingcomp #mylightstory
Thank you,
The Lighting Company
Beautiful bathroom light
I am delighted with my bathroom light, it looks even better than expected! 😊
It even arrived a day earlier than expected.
February 18, 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hi Caroline, Thank you for taking the time to write us a review. We appreciate your time and kind feedback.
Please do share some pictures of your new lights with us on Facebook or Instagram. Tag us @thelightingcomp #mylightstory
Thank you,
The Lighting Company
Well done
Order came day expected. very pleased with quality of lighting which was well packed with no damage on arrival.
February 16, 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hi Barbara, Thank you for taking the time to write us a review. We appreciate your time and kind feedback.
Please do share some pictures of your new lights with us on Facebook or Instagram. Tag us @thelightingcomp #mylightstory
Thank you,
The Lighting Company
Beware of strict returns policy
Lights delivered whilst I was away, on return found that they did not look as we had hoped.
Asked to return the lights but apparently it was day 16 and I only had until day 14 to request a return.
Zero flexibility from customer service team.
Not customer focussed.
Not what you expect in this day and age.
February 14, 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hello Stuart,
I am sorry that you have felt the need to leave this review.
To clarify, we have acted in accordance with our terms and conditions throughout which you agreed to at the time of making your purchase. We do feel our returns policy is communicated and displayed clearly to all our customers along their buying journey.
Had you let us know that you were on holiday, we could have held on to your order and arranged delivery for any date that suited you which would have alleviated this situation.
Great service and fabulous light
Great service, quick delivery, well packaged snd beautiful good quality light. Will definitely be using this company again!
February 10, 2023
Unprompted review
Good service and wide range of products
January 27, 2023
Unprompted review
Really pleased with the whole experience
Items arrived safely, quickly and well packaged. The lights were as described and we are more than pleased with them. Thank you
January 25, 2023
Unprompted review
Looking for something special for our…
Looking for something special for our new conservatory. We had looked everywhere. Walked into the lighting company where we were shown several great lights and were advised what to avoid. The lights arrived in plenty of time for fitting and look amazing.
January 28, 2023
Unprompted review
A satisfactory experience
After ordering a lampshade to match 2 others from Laura Ashley I was thrilled TLC had one. It was not only packed well, it was delivered safely and on time too. Overall a satisfying experience.
February 1, 2023
Unprompted review
Good products, great service.
Lovely products. A wide range of lights. Ordering online was easy and delivery was fast.
February 3, 2023
Unprompted review
Poor returns policy
I ordered glass light pendants which didn't sit straight - they flopped to one side. Returned, and ordered the returns label in 14 days but I misunderstood the policy and I didn't send the products back for them to arrive within 14 days - they arrived 5 days outside that. I would not recommend using unless you're content with this returns policy risk.
February 7, 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hi Ellie, we feel our returns policy is communicated and displayed clearly to all our customers along their buying journey. We have also emailed you the details and spoken to you over the phone regarding the returns process when you contacted us. Unfortunately you were 5 days outside of the dates and therefore not due a refund under our policy. Kind regards.
Excellent service
Excellent service. I purchased a beautiful chandelier which arrived within a few days. All packed up very nicely with a few spare parts which came in handy as I broke one of the hanging Chrystal pendants. I will be shopping here for another light very soon.
February 1, 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hi Jane, Thank you for taking the time to write us a review. We appreciate your time and kind feedback.
Please do share some pictures of your new lights with us on Facebook or Instagram. Tag us @thelightingcomp #mylightstory
Thank you
The Lighting Company
Excellent service from The Lighting…
Excellent service from The Lighting Company, I even received an email checking in case I had forgotten to purchase bulbs (I already had some at home), my order arrived quickly and I received a follow-up email to make sure I was happy with the service. I would highly recommend. The light looks beautiful and is of high quality.
February 2, 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hi Fiona, thank you for taking the time to write us such a lovely review. We are pleased your lights look so beautiful. Please do share some pictures of your new lights with us on Facebook or Instagram Tag us @thelightingcomp #mylightstory
Having mistakenly ordered the wrong…
Having mistakenly ordered the wrong size lights (Purely my own fault), I asked to return them.
Rhyce was back in touch immediately, offering suggestions for the correct size replacement, recommending shipping and sorting the difference in value between the two items immediately.
Nothing was too much trouble for him.
Top notch customer service and highly recommended.
Thank you
January 23, 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to write us a very kind review.
Please do share some pictures of your new lights with us on Facebook or Instagram. Tag us @thelightingcomp #mylightstory
Thank you
The Lighting Company
Brilliant shop
Brilliant shop. Best place to see lights displayed and working.
Helpful friendly staff.
Ordered in shop and delivered quickly
Highly recommend
December 22, 2022
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hi Sally,
Thank you for taking the time to write us a very kind review.
Please do share some pictures of your new lights with us on Facebook or Instagram. Tag us @thelightingcomp #mylightstory
Thank you
The Lighting Company
Sorry for this but warned you action…
Sorry for this but warned you action would be taken. Ordered and paid by PayPal for goods 3 weeks after no goods arrived and no human reply to both my emails only received an unpaid invoice, text you again but no response. Now had to take action with PayPal to intervene. Appreciate holiday period taken into consideration but this now has been ongoing since 4/12/2022.
January 4, 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Updated 25th Jan 2023
Hi Ian, Thank you for supplying us with your personal email but as you have not responded to our emails, we are assuming you have been contacted the other company and hopefully now have had the issue resolved.
We would therefore very much appreciate it if you would please remove this 1-star review. Our customer service team work very hard to provide a 5 star service and this is very damaging to our overall score.
Many thanks,
Sarah
------
Hi Ian,
I am sorry to hear you have had issues with a recent order. I have checked all our recent emails and orders, I am unable to find any order or communication under your name. There is another company with a similar name that we do sometimes get mistaken for.
Please can you email or call our sales team with your sales order number so we can confirm this. 01643 707505 or sales@lightingcompany.co.uk.
Kind regards,
Sarah
Reply from Lighting Company (Under new Ownership June 2026)
Hi Richard,
Thank you for taking the time to write us a very kind review.
Please do share some pictures of your new lights with us on Facebook or Instagram. Tag us @thelightingcomp #mylightstory
Thank you
The Lighting Company
Excellent customer service.
Excellent customer service.
Prompt, professional and very efficient
November 11, 2022
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hi Carol,
Thank you for taking the time to write us a very kind review.
Please do share some pictures of your new lights with us on Facebook or Instagram. Tag us @thelightingcomp #mylightstory
Thank you
The Lighting Company
I would recommend this website
Great products and quick delivery. We are really happy with the lights we ordered. They weren’t cheap but the quality and design are really special so in my opinion worth it.
November 1, 2022
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you for taking the time to write us a very kind review.
Please do share some pictures of your new lights with us on Facebook or Instagram. Tag us @thelightingcomp #mylightstory
Thank you
The Lighting Company
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