A most pleased and satisfied customer with my purchase.All aspects of this transaction were exceptional so 5 stars all round 👍😀.The product was excellent at a great price. Peter.WS.
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See what reviewers are saying
I ordered four 8-cell (9.6v) 1800 mAh NMh battery packs. They are useless. They get hot at only 200mAh charge, false-peaking continually. After coaxing 1800 mA into them, the best they can deliver aft... See more
Company replied
This company provides genuine Magicshine lights at a great price. However if you have any faults with your purchase, you will be unable to return the light unit, (if it has a battery) using Royal Mai... See more
Company replied
Rated 5 out of 5 stars May 8, 2024 Great customer service I experienced a really high level of customer service from Lightmalls. I will buy from them again and I'm happy to recommend them based on... See more
Company details
Written by the company
Professional Outdoor & LED Products
Contact info
3.4
Average
575 reviews
Hasn’t replied to negative reviews
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Great to do business with
Great to do business with. Well packaged. Great communication. For free shipping it was very fast and easy to track.
December 9, 2021
Unprompted review
Don't Trust or Use - You've been warned!
Despite having ordered & paid for a torch in excess of £100 a couple of weeks ago, they still haven't shipped it & keep sending me an automated reply when asking for a refund. Don't trust or order from them & look elsewhere to buy your item!
December 8, 2021
Unprompted review
Reply from Lightmalls
Hello, I am really sorry for the inconvenience. Can you provide us with the order number? We will help you check whether the package is dispatched. If the parcel cannot be dispatched on time due to lack of inventory, we will refund you immediately.
Fair dealer
I got a second one because the first delivery was failed.
I hope the lamp lasts a long time.
December 2, 2021
Unprompted review
Too expensive.
Good little flashlight for your keychain but not worth the price at all. $ 10-15 would be a good price ...
November 22, 2021
Unprompted review
Reply from Lightmalls
Hello, thank you for your suggestion. The products in our store are quality guaranteed and free shipping. And without any tariffs, the price is already very affordable.
Fast delivery and Service.
November 19, 2021
Unprompted review
All good
All good, ordered head torch for almost half the price in the UK, shipped from China, arrived in 5 days. Would buy from them again.
October 25, 2021
Unprompted review
Excellent light for my zero 10 x escooter
Yes I bought this light and it’s very nice a powerful it lights up night time to day thankyou
October 22, 2021
Unprompted review
Very happy and would use again.
Fast post to UK with no additional fees. Great torch / flashlight Klarus XT2CRPro and excellent customer services. I had an issue that they sorted out via email with a quick response. Very happy and would use again.
October 20, 2021
Unprompted review
Item broke before I even attached it to…
Item broke before I even attached it to my bike. I sent pictures and videos as per their requst. They offered to fix it (not replace it or refund it) but I would have to pay to post it back to them.
4 in 1 T6 LED bicycle light mobile phone holder bicycle horn mobile power headlight USB rechargeable
October 20, 2021
Unprompted review
Reply from Lightmalls
Hello,
I am really sorry for the inconvenience. If the product has quality problems and you return it, we will bear the freight.
Anxious for delivery I emailed customer…
Anxious for delivery I emailed customer support for update. Immediate response. 👍. Flashlight delivered. Pleased with performance.
October 16, 2021
Unprompted review
Zero customer service I recently…
Zero customer service I recently ordered a dive torch and mistakenly ordered unprotected batteries as they were the same price as the protected ones I clicked on the wrong product.
Within minutes when I realised my mistake I emailed them and have received no reply whatsoever
October 6, 2021
Unprompted review
Reply from Lightmalls
Hello, we did not receive your email, can you provide the order number? We can replace it for you.
You can contact us through this email:service@lightmalls.com
Everything is fine !
I received the goods in time. I am totally convinced by the quality of the lamps.
Also the customer service was very friendly and fast.
Recommendable...
September 28, 2021
Unprompted review
Received on time and support team was great
Was initially hesitant to buy off of Lightmalls since it's an overseas company (I'm in AU), but fears were alleviated when I got quick turnaround on questions to their Customer Support team.
Ordered from them on 3 September and received the device on 19 September.
The minor problem I did have was the pricing was a bit confusing. On the checkout page, there were 2 different prices showing up and it was not clear to me that the first one was in USD while the other was in AUD. The surcharge from PayPal was also not shown. It was still relatively cheaper than buying retail.
Overall experience was good, tracking numbers were provided and I saw regular updates on where the package was. Would definitely buy from them again in the future.
September 22, 2021
Unprompted review
arrived as describe and without damage…
arrived as describe and without damage and they worked for project.
September 20, 2021
No no no and no
really bad service we buy 4 touch(200 and plus euro) all four doesn’t work we ask refound and they send us a coupon of 20 dollar and they said if all four it’s like this it’s normal the product it’s like this really? You sell broken item...ridiculous...it’s not finish yet we pay more for fast delivery in 5 day need to delivery he take 1 mounts for delivery and they said it’s not our mistake sorry the logistic company delay ok agree but lightmall take the money
September 10, 2021
Unprompted review
Reply from Lightmalls
Hello, I am really sorry for the inconvenience. The product is guaranteed. If there is any problem, you can send it back, and we will give you a free repair or refund.
Great service throughout
Great service throughout, we had a problem with parcel not been delivered after confirming the delivery company had lost the parcel, after lightmalls had confirmed what had happened to the first parcel without contacting me and without hesitation they had started to process another parcel to be sent out. Second parcel has arrived. Batteries have been charged and used with great success. Great batteries more power than originals
Great customer services good easy to view website with reasonably priced goods for sale. I will use again give them a go.
September 6, 2021
Unprompted review
I can’t rate something that I have…missing
I can’t rate something that I have never received!
September 3, 2021
Reply from Lightmalls
Hello,
logistics shows that your package has been successfully delivered on September 9th, tracking number: 4006318430583461
You can check from here:
https://t.17track.net/en#nums=4006318430583461
Just bought ARCHON DH40 there
Just bought ARCHON DH40 there. Delivered within 20 days to Russia. I chose a free delivery option. The only disadvantage - parcel tracking doesn't work in Russia, but I wrote to support and they actually helped me to understand where is my parcel. I would definitely recommend buying here.
September 1, 2021
Unprompted review
Battery pack works as expected
Battery pack works as expected. It doesn't hold a charge very long and needs to be recharged often. Also the connecting pins are loose which requires a bit of dexterity to get the charger connected properly. Other than that it works fine. We'll see how long it lasts.
August 21, 2021
Reply from Lightmalls
Hello, if you have any problems with the product during use, you can contact us and we will handle it for you.
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