Wish I had found this website sooner when I started my cloth nappy journey, they are super soft and so cute designs thankyou so much xxx
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See what reviewers are saying
Recently bought some pocket nappies and liners from Lilly’s. The selection of nappies, prints and liners on their website is amazing - there were so many to chose from Prices were extremely r... See more
Lovely speedy delivery and packaged brilliantly. Really appreciate the tea bag and care advice. We love the print selection of the Alvas and today we’re going to try out the own brand hemp boosters. I... See more
Lovely cloth nappies, love all the prints I’ve received so far. It all seemed very complicated getting my head around the inserts but Helen is very helpful and gave me super advice to get me starte... See more
Company details
Written by the company
Saving the planet one nappy change at a time.
Contact info
413 Heneage Road, DN32 9NG, Grimsby, United Kingdom
- sales@lillysclothnappies.co.uk
- www.lillysclothnappies.co.uk
4.9
Excellent
397 reviews
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Excellent prices and delivery times
Excellent prices and delivery times. Never been disappointed with the service or products 😊
January 7, 2021
Customer Service is awful once they…
Customer Service is awful once they have your money.Placed an order on the 10th chose My Hermes for shipping as Royal Mail in my area are very slowand I knew Hermes was the faster option and my order would arrive in good time got a email the same day to say it had been shipped with a Hermes tracking link that didnt work.Messaged seller on the 11th to question why the link wasnt working to be told it had been sent Royal Mail and hadnt been sent on the 10th when the shipping email was given but that day the 11th.I havent been provided with sufficient tracking so having no idea where my order is or what time of day its going to come I have been unable to leave the house.Its now been over delivery time with still no sign of my order and I am moving out of area wont recieve my order of over £60 worth of goods and the seller is disinterested and refusing refund even though their mistake is the reason why my order is either missing or hasnt arrived.Considering the amount if money spent with them already this month having made 2 orders previous the customer service is disgraceful
December 19, 2020
Reply from Lilly's Cloth Nappies
Hi Jade.
I am sorry you have chosen to leave a bad review especially as you have stated you have used us before and not had cause to do the same.
I will address your concerns in the order you have made them. Firstly the date your order was dispatched. I apologise if there has been any confusion. I did advise in a previous message to you that your order was dispatched on the 11th however this was wrong and it was shipped on the 10th. You then advise that you had chosen Hermes as your delivery method and not Royal Mail. We offer options for paid or free delivery services. The Free Delivery service doesn't give an option of whether we use Royal Mail or Hermes and is based on the weight of the package. Under 2kg is sent by Royal Mail and over 2kg is sent by Hermes. It would appear the tracking system wrongly allocated the parcel. We apologise again if this caused confusion. We currently do not offer tracked services however both Royal Mail and Hermes do offer a delivery confirmation. Tracked services are something we are looking to introduce in the future
You state that your order has now been over it's delivery time, however we do not give a timescale on our Free Delivery option and as per our delivery terms both couriers would normally advise to allow 10 working days after the expected delivery date, this has now been increased to 20 days due to the current Coronavirus pandemic on top of the normal expected increase of post at this time of year.
You have advised that due to you moving the parcel may not reach you. If this should occur then the post will be returned to us and you will have the option of having the item redelivered or a refund given.
Unfortunately it would appear the main grievance in your review is not with ourselves but with delays with the courier providers we use. Whilst we are both sympathetic and understanding we do have to allow time for them to resolve their issues.
We have been in constant contact with you since you placed your order and find it saddening that you choose to label our customer service as awful. We will continue to monitor your order to ensure a satisfactory resolve for you but this can only be done in the outlined timescales.
Thank you for your understanding
Lilly's Cloth Nappies
Fantastic Site
Fantastic site, amazing quality nappies at affordable prices & fast reliable postage 😁 Will be shopping here again!
December 9, 2020
Good products and customer service
Lovely nappies and inserts. A huge variety of prints. Order arrived swiftly. 1 minor problem which was resolved and a replacement sent out. Good products and customer service. Would buy from again!
December 9, 2020
Great quality and price
December 9, 2020
Great products
Great products, dispatched and delivered quickly even during a pandemic will definitely be ordering again!!
December 8, 2020
What great service
What great service. The nappies are beautiful. Very good quality.
Had a problem with delivery costs and the customer service was excellent.
All my queries were answered immediately. Will defo recommend 😁
December 5, 2020
Reply from Lilly's Cloth Nappies
Thank you for leaving a lovely review. For those reading John identified a problem with our free delivery not applying when we reduced the price of our nappies. Rather than walk away we were contacted so we could resolve the issue. We would like to give 5 stars to our customer. We are just a small business and without such great customers we would struggle to identify and resolve what can seem a small problem, but to a small independent business can cause big problems.
Second order
Second order, shipping just as fast. Quality products. Once again very happy. Will be ordering again and again.
December 4, 2020
Great offers
Great offers, great selection, great communication. Will definitely buy here again.
December 4, 2020
Great quality items at an amazing price
Great quality items at an amazing price! I highly recommend this shop! 💙
December 2, 2020
Excellent service regardless of current pandemic
I have used Lilly's twice now and been pleasantly surprised both times. Despite the ongoing Covid-19 pandemic, and selecting 2md class delivery option in the check out my order has arrived both times within 5 days.
Orders do some in unsustainable packaging which is something they could look into changing in the future, but in the whole very impressed.
December 2, 2020
Reply from Lilly's Cloth Nappies
Hi Lucy. Thank you for the lovely review. We are always looking to improve our shipping and packaging and have recently moved to cardboard packaging for our larger orders. We are hoping to move over to cardboard packaging on our smaller orders soon. We hope you enjoy using your cloth nappies and look forward to seeing some pictures x
Fast delivery good quality
December 1, 2020
Very good service
Very good service, quick dispatch and delivery. Great quality products. Definitely recommend.
November 25, 2020
Brilliant and speedy service!
I placed my order with Lilly's cloth nappies for 5 nappies, several different inserts and paper liners and they were delivered the very next day! The quality of the nappies is fantastic and there was even a surprise gift in the box!! I had messaged Lilly's to ask for some advice on the different inserts for pocket nappies and they were very quick to reply and incredibly helpful. I have met them at a showcase before and they are very knowledgeable, passionate and patient. I 100% recommend their company!
November 18, 2020
Amazing quality and fast delivery
Bought some Christmas nappies and hemp inserts, amazing quality and fast delivery. Will definitely by from you again! Thanks so much 🙂 also very good value for money!
November 18, 2020
Unprompted review
Super fast delivery and lots of choice
November 16, 2020
I absolutely love this business
I absolutely love this business. The site is easy to use.
I'm over the moon with my order and I will definitely be ordering again.
I love the little how to use sheet that comes with a tea bag for you to enjoy.
Thank you so much.
November 10, 2020
Unprompted review
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