Lilly's Cloth Nappies Reviews 

397
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Wish I had found this website sooner when I started my cloth nappy journey, they are super soft and so cute designs thankyou so much xxx

Rated 5 out of 5 stars

Recently bought some pocket nappies and liners from Lilly’s. The selection of nappies, prints and liners on their website is amazing - there were so many to chose from Prices were extremely r... See more

Rated 5 out of 5 stars

Lovely speedy delivery and packaged brilliantly. Really appreciate the tea bag and care advice. We love the print selection of the Alvas and today we’re going to try out the own brand hemp boosters. I... See more

Rated 5 out of 5 stars

Lovely cloth nappies, love all the prints I’ve received so far. It all seemed very complicated getting my head around the inserts but Helen is very helpful and gave me super advice to get me starte... See more

Company details

  1. Baby Store
  2. Baby Clothing Store
  3. Children's Clothing Store
  4. Maternity Store

Written by the company

Saving the planet one nappy change at a time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

397 reviews

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4.9

All reviews

(397)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LOVE lillys cloth

LOVE lillys cloth. Theyre such good quality, quick delivery and customer service is second to none. Never had any problems and 2/3 of my stash came from lillys. 100% recommend

January 29, 2021
Rated 5 out of 5 stars

Brilliant business

Received my nappies very quickly with tracking details too. I had a couple of questions and they were answered swiftly. Very helpful and a lovely business. The nappies are great. So comfy for my daughter and love the patterns

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely prints.

Great prints and inserts. Not tried on my little one yet but can’t wait until she’s a bit bigger.
Easy to order and quick delivery, two days after ordering. Very efficient. Would use again.

January 27, 2021
Rated 4 out of 5 stars

Really good products

Really good products, feel.like good quality and nice patterns.
The insert was missing when parcel arrived but I emailed the company and got a very quick response with no quibble they sent the missing insert out, which arrived promptly and gave extra reward points for the inconvenience. Will be buying from them again.

January 22, 2021
Rated 5 out of 5 stars

Super quick service

Super quick service. Fantastic quality products. The instructions are so clear and the tea bag was an extra treat.

January 12, 2021
Rated 3 out of 5 stars

Seemed to take quite some time to be…

Seemed to take quite some time to be delivered even though I ordered other things at a later date that arrived sooner via Royal Mail. There was lack of comminication with no idea when the nappies were due and no tracking details or anything.

January 12, 2021
Lilly's Cloth Nappies logo

Reply from Lilly's Cloth Nappies

Hi Diane.

We are sorry to see you feel your delivery took a long time and there was insufficient communication. We are always available to chat through out website. Just click on the icon in the right hand bottom corner.

I have taken a look into your order and I can see we sent two emails to you. One on 24/12 at 13:02 when you placed your order and one on 26/12 at 10:35 when it was dispatched 2nd class to you. The second of these emails contained your tracking details.
Upon checking your tracking details I can see that your parcel was delivered to you at 10.10am on 31/12 just 7 days after you ordered even during the Christmas bank holidays.

If you wish to discuss this with us any further then please do contact us however i am unsure what else we could have done to get your order to you quicker.

Rated 5 out of 5 stars

Fabulous nappies and great service!

Me & my partner have ordered a few times now, because the nappies are just adorable and a great price. The service is always so quick and our order has always been dispatched the same day or the morning after. Lilly’s is our go-to website now when we want new prints :)

January 11, 2021
Rated 5 out of 5 stars

Lovely nappy

Lovely nappy, good quality print and customer service was extremely response. Would definitely recommend!

January 9, 2021
Rated 5 out of 5 stars

Second order

This was my second time ordering from Lilly’s Cloth Nappies. The selection and quality of the products is great, so many lovely prints to choose from. The tea is a lovely touch too. Thank you :-)

January 7, 2021

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