Lillywhites Reviews 43

I had two orders canceled on me without any explanation or details from Lillywhotes. It’s likely that the problem originated with - or was caused by - the shipping company. However, there was zero communication and the company
deducted 15 pounds between what my credit card paid and got refunded. Emails to the customer service team were ignored too.

Slow shipping, It says next day delivery but it really isn't, which is misleading.

Good prices for quality products.
Could be faster in shipping as an improvement

Perfect timing and delivery

Next day delivery and all 4 products fitted as expected

The availability and quantity of products, the simplicity of purchasing, and the great service despite being on another continent have made me a customer since 2016. I would give it 5 stars, but I can't buy Nike products, and that's only possible at this store.

I ordered 3 items, one of them does not fit and I can't seem to complete the return form on the website to return the item. By entering all details the form says that the order can't be found.
Sent an email through the specific form on the website and still did not get an answer after a good week waiting.

The shopping experience was great. I find it easier to choose what I need through the internet and all the information about the products helps a lot on deciding which one is best for me.
The only thing I don't like is getting the delivery from Evri because they always leave the package at the reception of the building instead of taking it to the apartment door. It could be taken by somebody else and it happens quite a lot. I usually complain to the company but they do nothing about it.

HI! The problem this time was that you sent the orden in two different shipments. This brought me a problem in Uruguay because here we have to present consistent documentation and my payment in the credit card (only one payment) is not consistent with the two invoices and shipments. For future purchases I would like to know if I can specially ask to receive all the order in one shipment?

Excellent communication and quick dispatch. Tracking was excellent and fully transparent

I bought 3 pairs of Sketchers in stores. Took forever to find someone to help. Buying size 10’s one pair didn’t fit even though it was size 10 in the same make. When returning with receipt them I wasn’t allowed to get my money back, only credit. So having the credit with no other option I ordered online a pair of sketchers. On arrival they are marked on the front so they don’t look brand new. Highly disappointed given I was expecting a much better experience in store and online.

Item as described. Fast shipment. A1.

Too much information - you're clogging my email with an email per line of order (15 of them!)

Unprofessional service.
Lower level of quality products comparing to JD sports and other new shops.
No longer trustworthy as it use to be.
Been buying in different shops as I am professional sports trainer.
This one I am sorry to say lost it after 2020

Do not buy from this horrible place the shop in Piccadilly is a desgrace. They do not even speak proper English refused to Refund the item which I bought 5 hours before.
By law I am intitle to a refund !
Unprofessional service on the first floor at Piccadilly store from the "customer service "
Worst shop ever in UK