My wife purchased a bag with stars and her initials on it. It was not as described and of very poor quality quality. Customer service is poor at best and an offer 30%refund is totally unacceptable.... See more
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See what reviewers are saying
The customer service with Lilly & Bean is A+++++ I was gifted a bag from my family for my wedding and needed to be changed. Jenna was AMAZING to deal with and showed great care and empathy for my co... See more
I have a few items from L&B, all great quality, however on one of my suitcases the wheel broke after an about 18 months. I could not believe when I emailed how quickly they replied, and the lady in cu... See more
A few weeks ago I ordered the Lily&Bean Leather Travel Vanity Case with my initials stamped. Last week I received my parcel, wrapped perfectly with a beautiful dust bag and a note... but unfortunatel... See more
Company details
Information provided by various external sources
Personalized Straw Hats Personalized Straw Bags
Contact info
United States
- www.lilyandbean.co.uk
3.7
Average
532 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 week
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Lin was extremely helpful!
Lin was extremely helpful! My handbag broke and she was quick to assist me. Very grateful for the speediness of the process! Thank you Lin!
May 20, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
I had an issue with my bag
I had an issue with my bag. I reached to Lily and Bean via email. I recived a response from Lin-the customer service agent within 12 h. Lin was professional and attentive and she helped me solved the issue. She went above and beyond. I love this company. The products plus customer service are top-notch. I highly recommend this brand.
May 20, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Custom leather purse
I received my custom leather purse with my initials on it. The paint on it started to come off. I emailed, and got a very fast response saying they will send me a new one!
May 20, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Fantastic Care
Ordered 3 pieces of luggage and was not sure if I would receive them prior to my travels. I contacted Customer Service, and in less than 24 hours Agent Lucy not only replied to my inquiry but she expedited my order to ensure I would receive my luggage prior to my travels. This was amazing customer service, in that I didn’t even have to ask for anything but Lucy anticipated Mr needs beforehand. I truly appreciate all of your help Lucy.
Thank you!
May 20, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Great Customer Service and Product, thanks Lucy!
I contacted customer service to ask about my order; they were highly responsive and ensured that they’ll expedite my shipment in order to receive it on time for my travels. The process was seamless and Lucy was so kind. Looking forward to receiving my bag!
Update: My order was actually expedited and I’ve received it just today! So happy with the result, the bag is amazing!! Highly recommended!
May 20, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lin was fantastic
Lin was fantastic. Even though, my order went to someone else. I still got my right order replacement in the same week. I was happy with my purchase and the way the communication went so smoothly.
Thank you Lin.
May 16, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
My wife loved it as a birthday gift
My wife loved it as a birthday gift! Excellent quality and quick response service! Highly recommend.
May 17, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lucy was amazing she took care of my…
Lucy was amazing she took care of my problem l. Thank you for all your help and amazing customer service.
May 16, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Unfortunately the tote I ordered was…
Unfortunately the tote I ordered was VERY backordered but customer service was responsive and kind in my requests for updates, and helped ensure my order was processed ASAP once the inventory was back so I could have it in time for an upcoming trip. Thanks L&B!
May 17, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lin was such a sweetheart
Lin was such a sweetheart. She helped me immediately, no questions asked! My mom loved her engraved bag for Mother’s Day! Such great products and customer service!
May 9, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lin made everything so easy and was so…
Lin made everything so easy and was so quick!
May 15, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lin was so helpful and pushed my order…
Lin was so helpful and pushed my order through so it arrived in time for my holiday! Highly recommend
May 16, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
The sales team were so helpful
The sales team were so helpful, finding my order and doing their best to fast track it to me. Very friendly and helpful thoughout . Such a rarity nowadays,
Well done Lily and Bean!
May 13, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Luxury Grade Customer Service
I was able to receive live, personal responses from a member on the customer service team via WhatsApp. I was very impressed with the service I received and I am very happy with my product.
May 9, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
I have always loved Lily Bean bags
I have always loved Lily Bean bags. Very versatile and stylish I have been using their bags since 2018 and I totally love them. Their customer service is exceptional . A special shootout to Lucy who made the process very seamless for me . I would definitely recommend their bags to all the stylish ladies .
May 13, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Thank you Lin for your wonderful…
Thank you Lin for your wonderful customer service!
May 13, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
The order was delivered incomplete.
The order was delivered incomplete without a cabin luggage I purchased. I contacted the supporting team and the response was very satisfactory because they coordinated the shipping process and the delivery was very quick.
May 3, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Excellent customer service
Lucy was very kind and helpful after I messaged to say my bag was damaged when it arrived. A replacement was ordered straight away and I am very happy with the new one :) I wouldn’t hesitate to order more products in the future!
May 10, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Their service is very nice thank you 🩷
May 10, 2024
Unprompted review
Reply from Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
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