Previously coming from "the biggest aquatics retailer in the UK", I had quite a disappointing experience trying to get a Juwel Aquarium with the other company and was hesitant to order with lincs.... See more
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Mostly, a good service, fish tank came no problems with it - well wrapped and protected. They do mention that they are testing their ordering systems and procedures. It does need some work - but ple... See more
Company replied
I am absolutely disgusted by the customer service from this company. I ordered a vital, inexpensive spare part (Order #45376) and paid a premium for next-day delivery because my main aquarium filt... See more
Ordered a fish tank online as ours sprung a leak so managed to use our spare one as thought it only takes 3-5 days to arrive to us. 5 days passed so sent an email asking for info as hadn’t received an... See more
Company details
Written by the company
Lincs Aquatics was founded over 30 years ago, based in Woodthorpe near Alford, Lincolnshire. We sell a variety of items that includes Marine Aquariums, Freshwater Aquariums, Ponds and Garden, Reptiles and Water Features. We stock a huge choice of brands that are trusted by our customers like Oase, Evolution Aqua, Red Sea, Fluval, Juwel, Aquaone, Hozelock and many more! So if you are wanting to buy the latest Fluval aquarium or take on a bigger task of building your own pond in your back garden then Lincs Aquatics should be your first choice! With over 30 years of experience, we are the experts here to help you!
Contact info
Strubby Airfield, LN13 0DD, Woodthorpe Alford, United Kingdom
- 01507 451000
- Contact@LincsAquatics.com
- www.lincsaquatics.co.uk
3.7
Average
272 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Will spam your email repeatedly
After ordering from this company I received over 6 emails asking for a review. After writing a negative review on there site complaining about the constant emails I received an apology. Less then an hour later I get yet another email asking for a review on here. Take my advice and never give this company your email address.
March 23, 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Hello Darren,
I am sorry to hear that you think we will spam your emails. We used to use a third-party app that would send out a reminder email for your products to leave a review on, as explained in the email to you we had issues with a few users where this email was sent out multiple times, and we are sorry about that!
As for the email you received asking for reviews on here, this was already written up and scheduled to send. When you completed the check out process you would have authorised us to send marketing materials to you, of course, you can opt-out at any time by clicking the unsubscribe link at the bottom of any email we send out.
Sometimes it can take up to 24 hours for people who unsubscribe from our emails to be removed, due to the fact sometimes we schedule emails in advance. But I can confirm you have been removed from all future communication with us.
Once again we are sorry about the fact you feel we have spammed you!
Item out of stock - slow comms
Item I ordered I was later told was out of stock. Very slow response to my emails over the weeks I waited. Eventually got fed up of waiting and got a refund.
March 23, 2021
Unprompted review
Reply from Lincs Aquatics Ltd
We are sorry to here that you have a bad experience with us.
We understand that this has been an issue for a few customers in the past, so we are putting things in place to help to ensure our stock levels match with what is in our warehouse, this will be rolled out in the next few weeks.
But thank you for your honest review!
Good service
Very helpful and friendly service always . The price are unbelievable very cheap
March 23, 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you for your review Eric.
One stop shop for everything aquatic…
One stop shop for everything aquatic and tropical. Worth a visit any day if the week and the staff are first class.
March 23, 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you for your review Nicholas.
Amazing service
We bought a FluvalSmart 240 and the service has been amazing. Quick delivery and as the manufacturer put the wrong light in the tank, Aaron @ Lincs couldn’t have been more helpful in resolving. Excellent service and would highly recommend.
March 23, 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you for your review Iuan, we have also passed on the feedback to Aaron.
Excellent service received tank lid…
Excellent service received tank lid super fast and super safe and packaged really secure thank you
March 23, 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you Derek!
Bought a tropical fish tank
Bought a tropical fish tank , good choice and price
March 23, 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you Jacqueline.
Highly recommended company
Bought an aquarium from Lincs Aquatics at the beginning of 2021 and it was delivered to Scotland professionally and on time. I have since ordered smaller items from them and each one has arrived promptly. Recommended aquatics company in the UK.
March 23, 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you Billy!
Haven't used in a while but goods I…
Haven't used in a while but goods I received when I used them was outstanding and fantastic value for money keep up the good work
March 23, 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you for the review Craig!
Seeing the Light!
Fluval Plant Spectrum Bluetooth LED 46W up to 122cm. Arrived quickly, very well packaged and at a great price compared to others. Very easy to set up and use. Replacement for fluorescent tube lighting and the difference is amazing.
I always check reviews before I make an order, especially any negative ones and how they respond to them- top marks to them there, not that there were many! I knew that in the unlikelihood there was a problem it would be resolved which gave me the extra confidence in placing this order- (There were no problems whatsoever!)
A very pleased customer.
March 23, 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you for your feedback John.
Nice tank and stand like the integrated…
Nice tank and stand like the integrated filter system everything out of sight
Staff at lincs aquatics were very helpful and informative
Would recommend
March 23, 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you Debra for your review!
Even though I can't get to your shop…
Even though I can't get to your shop the on line experience is great and I was thankful for the nice email reminder that I'd forgotten to check out I will come and visit one day
March 23, 2021
Reply from Lincs Aquatics Ltd
Hi Steve,
Thank you for the 5 star review! we do appreciate any feedback from customers! Hopefully once lockdown starts to ease you can pop in to store
Thanks
Jack @ Lincs
It looks like my is the only not so positive review…
I have ordered skimmer for my reef tank. Email confirmation followed informing me that they will email again, once product is ready to be dispatched.
Two weeks and nothing. I have emailed but no reply. Finally last week i have received an email telling me that item i bought is out of stock and it may be back within next two weeks....At this point i sent request for a refund but...no reply. Tried again , no reply.
Money left my bank account ages ago and i heard nothing from this company.
Luckily just now received call that they can post it today if i want the skimmer .
November 30, 2020
Unprompted review
Reply from Lincs Aquatics Ltd
Hello Izabela,
We are sorry about the experience you have had with us!
Firstly we are carried out an internal investigation from the back of this, we looked at the way dealt with emails and made sure we now have someone who checks through in the morning and assigns them to the relevant departments.
Thank you for bringing this to our attention, and once again sorry for the experience you had with us!
Absolutely outstanding service
Absolutely outstanding service! Ordered a fish tank with cabinet on a Sunday, within 5 minutes of ordering I had a phone call from the company asking if Wednesday was ok for delivery. Later that evening I had another phone call asking if it was possible to deliver it the next day (on the Monday) as they had someone in the area. It turned up Monday about 12:30 in perfect condition. Very polite and friendly people who delivered. I will definitely be using these guys again. This was all during the quarantine period as well.
May 5, 2020
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you Nicky!!
Look forward to dealing with you again.
First time customer.
Great experience with these guys. Ordered a new tank plus extras and was able to choose a delivery date through them. I was worried about the tank turning up damaged but it was in perfect condition and well packaged.
They are very quick to respond and happy to help. Will definitely use them again soon.
April 20, 2020
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you for your review!
Brillant shop with excellent communication
Recently purchased a red sea tank through lincs aquatics. Brillant communication throughout the process. Quick and friendly delivery and they sourced all the materials required at a fantastic price.
The tank was missing the return pipe and lincs aquatics send out a new hose the next working day.
Overall, a brillant experience and will be returning to support this local company.
April 13, 2020
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you for your review!
Reply from Lincs Aquatics Ltd
Thank you for your review!
Excellent aquatic shop
A very professional aquatic shop the staff are always on hand for any help and advise if needed.
November 23, 2019
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you for your review!
Pleased with product
November 23, 2019
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you for your review!
Fast delivery and great prices…
Fast delivery and great prices everything was perfect
November 20, 2019
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you for your review!
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