Lincs Aquatics Ltd Reviews 

272
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Previously coming from "the biggest aquatics retailer in the UK", I had quite a disappointing experience trying to get a Juwel Aquarium with the other company and was hesitant to order with lincs.... See more

Rated 4 out of 5 stars

Mostly, a good service, fish tank came no problems with it - well wrapped and protected. They do mention that they are testing their ordering systems and procedures. It does need some work - but ple... See more

Company replied

Rated 1 out of 5 stars

​I am absolutely disgusted by the customer service from this company. I ordered a vital, inexpensive spare part (Order #45376) and paid a premium for next-day delivery because my main aquarium filt... See more

Rated 5 out of 5 stars

Ordered a fish tank online as ours sprung a leak so managed to use our spare one as thought it only takes 3-5 days to arrive to us. 5 days passed so sent an email asking for info as hadn’t received an... See more

Company details

  1. Pet Store
  2. Aquarium Shop
  3. Pond Fish Supplier
  4. Pond Supply Store
  5. Tropical Fish Store

Written by the company

Lincs Aquatics was founded over 30 years ago, based in Woodthorpe near Alford, Lincolnshire. We sell a variety of items that includes Marine Aquariums, Freshwater Aquariums, Ponds and Garden, Reptiles and Water Features. We stock a huge choice of brands that are trusted by our customers like Oase, Evolution Aqua, Red Sea, Fluval, Juwel, Aquaone, Hozelock and many more! So if you are wanting to buy the latest Fluval aquarium or take on a bigger task of building your own pond in your back garden then Lincs Aquatics should be your first choice! With over 30 years of experience, we are the experts here to help you!


Contact info

3.7

Average

TrustScore 3.5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(272)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. So efficient and helpful. Would definitely highly recommend.

November 17, 2019
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you for your review!

Rated 5 out of 5 stars

Good experience

Efficient and professional to deal with. Thanks

November 12, 2019
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you for your review!

Rated 5 out of 5 stars

Aquarium for my living room

Thank you for the delivery.The aquarium is practical and fits perfectly into my interior.I am pleased to recommend to others

November 7, 2019
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you for your review!

Rated 5 out of 5 stars

Fantastic customer experience!

Fantastic customer experience!

We purchased a new 350L Jewell Tank from Lincs after visiting the store. All of the staff were friendly and helpful and we thought we would rather buy from a local store with good service than roll the dice and order from eBay etc for the sake of a £20 saving.

We are so glad we did. Through no fault of Lincs, Jewell had uncharacteristically made some errors with the cabinet and the box contained the wrong parts.

We called Lincs and they arranged for a cabinet to be opened up in the showroom and drove the missing parts over on the same day!

Special thanks to Ben in the warehouse who could answer my pre-sales questions on the tanks like an expert and arranged for delivery on the day that suited us over the phone.

We will definitely buy from Lincs in the future and won't hesitate to recommend them.

October 24, 2019
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you for your review!

Rated 3 out of 5 stars

Purchase was fine, delivery not so.

Purchase was fine, delivered in morning as requested. Downside, Hermes Delivery driver unhelpful not happy that he had to wait whilst I checked the delivery, quite rude. Roadside delivery was exactly that no assistance given.

October 12, 2019
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Hi Greg,

Thank you for the review, whether it be a one star or a five start we always appreciate feedback from our customers.

I do apologies that you had a bad experience on the delivery of your purchase. We have now changed couriers for our pallet deliveries of tanks. We currently do use TPN for our pallet deliveries they do de only offer a curbside delivery but they are welcoming when it comes to customers checking for damage.

I do hope that you do choose to shop with us again.

Many Thanks
Jack @ Lincs

Rated 5 out of 5 stars

red sea 130d

They went the extra mile to order in my hood lens,Which I had trouble finding.Cannot thank barry enough for all his help.If I have any trouble in the future I know where to go.

October 11, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service and a real personal…

Excellent service and a real personal touch from the guys working there. Fantastic service and knowledge of what they sell. Will definitely be using them again for quality products at a great price and real expert advice.

September 26, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication, the TMC reef bio gro reactor is very good and the TMC reef 4000 is as stated silent easy to strip down and maintain. The service I received from Lincs aquatics was both helpful and informative. Thanks you

September 26, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent the staff very helpful and products are excellent

September 18, 2019
Unprompted review
Rated 4 out of 5 stars

Check to get what you ask for!

I priced up butyl liners on line and when i rang them and asked their price they appeared cheaper so i placed an order. Although i asked to buy a butyl liner they sold me an epdm so i didnt price like for like and didnt tell me so i only found out after i had paid. I was a bit peeved about that but i was happy with their explanation and apology and they did delver it very quickly just a pity it did come with footprints on it as i thought its not a good idea to walk on a liner with shoes on! Still, seems ok....so far.

September 8, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look